Top 26 Incident manager Jobs in Louisville Ky

Guest Services Manager
Churchill Downs Racetrack —Louisville, KY
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Quick Apply
Home Care Operations Manager
Helping Hearts USA LLC —Windy Hills, KY
- Overtime
- Background check
- 18 years or older
- CPR Certification
Quick Apply
13d
Armed Security- Monticola Security
Monticola Security —Louisville, KY
- $25 - $28 an hour
- Weekends as needed
- Background check
- CPR Certification
- Customer service
- Dental insurance
- Vision insurance
Quick Apply
13d
IT Security Specialist (Pre-Incident Consulting & Incident Response Lead)
Mirazon —Louisville, KY
- $90,000 - $120,000 a year
- Full-time
- Remote
- 3 years
- Continuous improvement
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
LEAD ADMINISTRATOR L1
Wipro Limited —Louisville, KY
- $60,000 - $135,000 a year
- On call
- 5 years
- Pass drug screening
- Windows
- Disability insurance
- Health insurance
4d
Highway Incident Technician Worker
State of Indiana —Clarksville, IN
- From $42,900 a year
- Monday to Friday
- CDL B
- Pass drug screening
- CDL A
- Free parking
- Paid parental leave
8d
Customer Systems Advocate
Fortna Systems, Inc. —Prospect, KY
- $66,100 - $99,200 a year
- Full-time
- 5 years
- Mid-level
- US work authorization
Quick Apply
Senior Systems Engineer
Bezos Academy —Louisville, KY
- $98,000 - $185,000 a year
- Email
- Remote
- System design
- English
- Windows
- Paid parental leave
- Paid holidays
LEAD ADMINISTRATOR L1(CONTRACT)
Wipro Limited —Louisville, KY
- $60,000 - $135,000 a year
- Contract
- 5 years
- Pass drug screening
- Windows
- Disability insurance
- Health insurance
4d
Safety Coordinator
Meco Kentucky LLC —Louisville, KY
- $24 - $26 an hour
- Overtime
- Background check
- Spanish
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
7d
Security Officer Part Time Incident Patrol
Allied Universal —Louisville, KY
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Pass drug screening
- Paid training
- Opportunities for advancement
Quick Apply
14d
Senior Pega Developer
ATTAINX INC —Fort Knox, KY
- $130,000 - $139,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- SQL
- Disability insurance
- Health insurance
Safety Coordinator
MECO LLC —Louisville, KY
- $24 - $26 an hour
- Full-time
- Spanish
- CPR Certification
- Construction site
Enterprise Physical Security Installation Supervisor
Flexential Corp. —Louisville, KY
- $96,000 - $106,000 a year
- On call
- 7 years
- Construction site
- Research
- Wellness program
- Health savings account
Quick Apply
14h
Security Officer Patrol Incident Response
Allied Universal —Shepherdsville, KY
- $17.68 an hour
- Full-time
- 18 years or older
- Pass drug screening
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
6d
Firefighter Lieutenant in Antarctica/CPR/Contract
Amentum —United States
- $1,735.65 a week
- Full-time
- Background check
- CPR Certification
- Management
- Health insurance
- Dental insurance
4d
Senior Manager, Manufacturing Technology
Altria —United States
- $132,500 - $202,100 a year
- Full-time
- Computer Science
- Mentoring
- In-person
- Profit sharing
- Paid parental leave
Epic Ambulatory Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- RN License
- Mid-level
- LPN
Quick Apply

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Guest Services Manager

Churchill Downs Racetrack -
Louisville, KY

Quick Apply

Job Details

Seasonal

Qualifications

Microsoft Outlook
Spreadsheets
Documentation tools

Full Job Description

Churchill Downs Racetrack (“CDRT”), the world’s most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility . www.ChurchillDowns.com.

JOB SUMMARY

The Guest Services Manager serves in a dynamic dual‑role, functioning both as a frontline agent, and as a leader within the Guest Services department. This position is responsible for delivering exceptional service directly to guests while also supporting team operations through supervisory guidance, service‑recovery efforts, and daily workflow management.

This role is essential in ensuring a seamless and positive guest journey—whether by answering and resolving incoming inquiries, troubleshooting issues across multiple touchpoints, or assisting staff with complex guest concerns. The Guest Services Manager helps uphold service standards, equips team members with the resources needed to deliver an excellent guest experience, and contributes to training, incident management, and departmental initiatives.

The individual selected for this position must be able to work a flexible schedule, including weekends, holidays, and select evenings, to support key operational needs and ensure consistent coverage during peak guest‑facing periods.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Efficiently manage high‑volume inbound call flow, including answering, documenting, routing, and resolving guest calls from a busy main platform. Ensure all incoming calls are handled professionally and aligned with service standards.
Demonstrate proficiency in navigating a high‑volume environment using multi‑channel communication tools and CRM technology. Utilize Salesforce for case creation, ticketing, documentation, guest history review, and workflow management.
Serve in a leadership capacity for team members by addressing questions, providing guidance, and assisting with service recovery efforts to resolve guest concerns effectively.
Monitor and analyze performance metrics by utilizing dashboards and key performance indicators (KPIs) to assess team effectiveness, identify trends, and support data‑driven operational decisions.
Proactively gather and consolidate information from internal teams and external partners regarding guest inquiries, issues, and product knowledge; maintain organized digital and physical resource libraries for full‑time, seasonal, and temporary staff.
Prepare and deliver summarized pre‑shift notes, event briefings, operational updates, and critical information regarding topics such as onsite activities, parking, and event flow.
Track, document, and monitor guest inquiries, tickets and complaints across all communication channels including in Salesforce; respond promptly and professionally, or route to appropriate departments for resolution.
Partner with team members to troubleshoot guest issues, implement solutions, resolve concerns, and escalate critical matters when necessary
Perform service recovery efforts and train cross‑functional departments in service recovery techniques and best practices.
Create and deliver training materials to ensure the seasonal workforce is equipped to deliver exceptional guest service.
Provide in‑person support and resolution for on‑site guest concerns and escalations.
Support team staffing efforts through interviewing, onboarding, training, and continued mentorship.
Using performance metrics and KPIs, provide recommendations on staffing and scheduling to Director of Guest Services.
Assist with Guest Services departmental projects and broader CDRT initiatives as assigned.
Assist with the fulfillment of the company’s guest service Training Program, including facilitating employee recognition initiatives, material distribution, and participation in committee meetings.
Assist with off‑season and dark‑day events as assigned.
Report, monitor and assign operational and guest‑related incidents during Live Race Meets to the appropriate departments using the 24/7 system or other authorized reporting platforms.
Perform additional responsibilities as needed to support overall business objectives and enhance the guest experience.

REQUIRED SKILLS AND ABILITIES

Candidate should be proficient with various software tools, such as spreadsheets, databases and web-applications, including but not limited to: Word, Excel, Outlook, PowerPoint, and other MS Suite applications. Experience with Salesforce and other CRM platforms is preferred. Ability to learn new applications as required.
Diplomatic personality, able to collaborate with wide variety of personalities and backgrounds, under pressure while maintaining calm demeanor.
Demonstrated ability to manage multiple projects concurrently.
Strong written communication skills, with ability to collect, analyze and disseminate information in a detailed and efficient manner

EDUCATION AND EXPERIENCE

Bachelor’s Degree preferred.
Experience in a high-volume Contact Center environment and interacting with the public on a regular basis.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Ability to be exposed to adverse weather conditions when required to work outside.
Ability to be on your feet for long periods of time.
While performing the duties of this job, the employee may also be required to stand, walk, use hands to finger reach, handle, feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear.
Employees may be asked to occasionally lift up to 20 lbs.
The noise level in the work environment is moderate.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Quick Apply

Refine Your Search

incident manager jobs in louisville ky

Guest Services Manager

Home Care Operations Manager

Armed Security- Monticola Security

IT Security Specialist (Pre-Incident Consulting & Incident Response Lead)

LEAD ADMINISTRATOR L1

Highway Incident Technician Worker

Customer Systems Advocate

Senior Systems Engineer

LEAD ADMINISTRATOR L1(CONTRACT)

Safety Coordinator

Security Officer Part Time Incident Patrol

Senior Pega Developer

Safety Coordinator

Enterprise Physical Security Installation Supervisor

Security Officer Patrol Incident Response

Firefighter Lieutenant in Antarctica/CPR/Contract

Senior Manager, Manufacturing Technology

Epic Ambulatory Analyst

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JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

REQUIRED SKILLS AND ABILITIES

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

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