Top 1096 Customer experience manager Jobs in Loveland, Co

Manager of Operations & Customer Experience (Ops CX)
Cheba Hut Franchising, Inc. —Fort Collins, CO
- $80,000 - $90,000 a year
- Hybrid work
- Google Workspace
- ServSafe
- Office
Quick Apply
5d
Operations Manager
Amazon.com Services LLC —Loveland, CO
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Office Manager
James Fisher Technologies —Loveland, CO
- $25 - $30 an hour
- Overtime
- Microsoft Excel
- 5 years
- Writing skills
- Wellness program
- Paid holidays
Quick Apply
Store Manager in Training
REI (Recreational Equipment Inc.) —Loveland, CO
- $88,080.35 - $110,100.43 a year
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Employee discount
Store Manager
REI (Recreational Equipment Inc.) —Fort Collins, CO
- $87,087.73 - $108,909.74 a year
- Mid-level
- Retail management
- Health insurance
- Employee discount
Water Damage Restoration Project Manager (must have WRT + AMRT)
Belmont Clean + Restore —Colorado
- $100,000 - $120,000 a year
- Email
- Background check
- Sales
- Customer service
- Paid training
- Health insurance
Quick Apply
Manager Biological Services
PlanET Biogas —Lucerne, CO
- $125,000 - $150,000 a year
- Full-time
- 11+ years
- Business development
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
10d
Lead HVAC Installer
Northern Colorado Energy Solutions —Fort Collins, CO
- $25 - $35 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Fuel card
- Health insurance
Quick Apply
E-Commerce & Livestream Operations Manager
Erie Gold and Silver —Erie, CO
- $26 - $32 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
8d
Operations Manager
Changing Landscapes Inc. —Longmont, CO
- From $61,480.80 a year
- Full-time
- Background check
- Customer service
- Maintenance
- Parental leave
Quick Apply
5d
Community Branch Leader
Canvas Credit Union —Fort Collins, CO
- $69,695.52 - $87,125.55 a year
- Spanish
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Water Transfer Field Supervisor
Elevate Energy Services —Greeley, CO
- From $100,000 a year
- Weekends as needed
- Mid-level
- Forklift
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Lead Fire Alarm Installer
Total Fire Protection —Berthoud, CO
- $45 an hour
- 8 hour shift
- Clean driving record
- Construction site
- Office
- Travel reimbursement
- Health savings account
Quick Apply
Roofing Sales Manager (Experience Required) - Salary + Commission
T Bare Roofing —Greeley, CO
- $250,000 - $320,000 a year
- Full-time
- Mid-level
- Residential
- Driver's License
Quick Apply
Project Manager
Behrens & Associates, Inc. —Longmont, CO
- $75,000 - $120,000 a year
- Full-time
- 5 years
- Bachelor's degree
- In-person
- Health savings account
- Health insurance
Quick Apply
Retail Area Manager (WMT)- Garden Center
ProGro Partners —Longmont, CO
- $40,000 - $44,000 a year
- Full-time
- Background check
- Clean driving record
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
Maintenance Supervisor
PK MANAGEMENT, LLC —Loveland, CO
- $55,000 - $58,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
3d
Project Manager, Special Projects - NoCO
MTech Mechanical —Loveland, CO
- $90,000 - $130,000 a year
- Microsoft Outlook
- Construction site
- 5 years
Quick Apply
Project Manager - Renewables
LINDSAY PRECAST MASTER —Dacono, CO
- $60,000 - $90,000 a year
- ERP systems
- 3 years
- Travel
- Paid holidays
- Health insurance
Quick Apply
6d
Territory Manager
PMA USA Washington National Insurance Company —Colorado
- $80,000 - $100,000 a year
- Full-time
- Background check
- Customer service
- Driver's License
- Opportunities for advancement
- Flexible schedule
Quick Apply
17h

I want to receive the latest job alert for customer experience manager in loveland, co

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near loveland, co

Manager of Operations & Customer Experience (Ops CX)

Cheba Hut Franchising, Inc. -
Fort Collins, CO

Quick Apply

Job Details

$80,000 - $90,000 a year
5 days ago

Qualifications

Project reporting
Kitchen health and safety standards
Google Workspace
Food service health code compliance
ServSafe
AI tools proficiency
Performance Reporting
Data summary reports
Computer skills
Productivity software
Food safety auditing

Full Job Description

Description:

$80,000-$90,000 Plus Bonus Program

The Lowdown

At Cheba Hut, the customer experience isn't just a metric—it’s the soul of our brand. We are seeking a Manager of Ops CX to own the voice of our guests and turn raw feedback into high-impact action across our entire system.

Serving as the right hand to the Director of Operations and Orchestration, you will lead our guest feedback platforms, manage front-line customer experience talent, drive owner-facing event content, and serve as the company's Food Safety Subject Matter Expert. If you possess equal parts empathy, strategic organization, and executive reporting chops, you’ll fit right into the groove.

The Setlist (Core Duties)

Voice of the Customer & Experience Management

Own the Feedback Loop: Oversee the Voice of the Customer ecosystem across Ovation, Dropadime, and SOCi.
Lead and Support: Directly manage the Customer Experience Coordinator. You will oversee goal-setting, performance, and workload—actively monitoring their emotional bandwidth and stepping in for PTO or high-volume coverage.
Handle Escalations: Resolve complex customer issues directly, applying Cheba Hut's guest philosophy while looping in cross-departmental leads when needed.
Refine Processes & Insights: In collaboration with ops and training, build documented SOPs for emerging issue types. Deliver a weekly actionable insights report to leadership, and run monthly tagging analyses to continuously improve guest feedback trends.

Event Content & FBR Survey Coordination

Orchestrate Owner-Facing Content: Lead the planning and cross-departmental coordination of slide content for owner-facing events, including Quarterly Owner Webinars, AFM, Toker Tank, and Regional Forums.
Manage the FBR Survey: Coordinate annual Franchise Business Review survey logistics each September, including recipient lists and executive leadership question compilation.

Food Safety Subject Matter Expert (SME)

Set the Standard: Maintain active ServSafe certification and serve as a certified proctor for internal team needs.
Stay Ahead: Keep Food Safety SOPs up to date and pursue ongoing external education on regulatory changes and industry best practices.

Supervisory Responsibilities

Directly manage, mentor, and conduct regular 1:1s with the Customer Experience Coordinator.
Provide proactive coverage during peak volume or time-off periods to ensure front-line burn-out is prevented and operational flow remains uninterrupted.

Requirements:

What You Bring to the Session

The Track Record: 3–5+ years in restaurant, retail, hospitality, or operations with a focus on customer experience.
The Mentality: A true "shop-first / customer-first" mindset paired with high emotional intelligence and sound judgment under pressure.
The Tech & Tools: Experience with guest feedback platforms (Ovation, SOCi, or similar), Google Workspace, AI tools (Claude), and modern tech stacks.
The Communication Chops: Exceptional written and verbal skills with a knack for turning complex data into clear, bulleted executive reports and engaging event content.
The Credentials: ServSafe certification required (Proctor certification required or able to obtain).
The Culture Fit: Must be completely comfortable with and supportive of Cheba Hut's iconic, marijuana-themed culture.

Physical Requirements & Working Conditions

Ability to work at a desk/computer for 8+ hour office shifts, with the stamina for up to 10-hour days during peak operational pushes.
Strong mobility and ability to lift up to 47 lbs.
Travel up to 25% via plane or motor vehicle.
Consistent access to a working smartphone.
This is an in office position at least 4 days per week.

Ready to Drive the Experience?

If you have the heart to protect the guest experience, the mind to organize complex project cycles, and the leadership to support our crew, we want you on the team.

Quick Apply

Refine Your Search

customer experience manager jobs in loveland, co

Manager of Operations & Customer Experience (Ops CX)

Operations Manager

Office Manager

Store Manager in Training

Store Manager

Water Damage Restoration Project Manager (must have WRT + AMRT)

Manager Biological Services

Lead HVAC Installer

E-Commerce & Livestream Operations Manager

Operations Manager

Community Branch Leader

Water Transfer Field Supervisor

Lead Fire Alarm Installer

Roofing Sales Manager (Experience Required) - Salary + Commission

Project Manager

Retail Area Manager (WMT)- Garden Center

Maintenance Supervisor

Project Manager, Special Projects - NoCO

Project Manager - Renewables

Territory Manager

I want to receive the latest job alert for customer experience manager in loveland, co

Related Searches