POSITION DESCRIPTION
TITLE:
Community Manager
DEPARTMENT:
Sales
REPORTS TO:
Regional Manager
FLSA:
Exempt
WORK SCHEDULE:
Full Time
Pay:
$75,000
TRAVEL REQUIRED:
Yes, 10%
LOCATION:
CO
MANAGEMENT:
Yes
EEO:
First/Mid Offs & Mgrs.
JOB FAMILY:
First/Mid Offs & Mgrs.
A Little About Us:
Richmark Property Management is a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best resident experience possible.
About Your Role:
This is a hands-on, full-time position with day-to-day duties that include possessing a thorough understanding of all property operations, including leasing/marketing, customer service, maintenance procedures, administrative duties, and financial management. The Community Manager’s role is to coordinate and manage all persons, activities, and resources on the property in order to ensure that property residents have the best possible experience. It is the Community Manager’s responsibility to ensure the successful accomplishment of all fiscal and physical goals set for the property.
Essential Duties and Major Responsibilities:
Property and Resident Management:
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Walk all common areas daily to ensure they are clean and well-maintained.
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Leads, mentors, and directs on-site staff to ensure all of the property’s operational goals are achieved.
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Ensures that all team members present a professional appearance and follow established dress codes, including wearing provided uniforms and name badges as required.
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Provides exceptional customer service to residents by quickly responding to all complaints, questions, and requests, rushing forward to address and resolve all issues.
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Directs maintenance team to ensure that all service requests are answered timely and resolved satisfactorily, grounds are well-maintained, and unit turns are accomplished quickly and efficiently.
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In conjunction the with Maintenance Lead, assures that the make ready board (located within the property management software) is always up to date and maintained in real time.
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Verifies that all make ready units are walked by a member of the leasing team upon completion and that all units meet expected standards.
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Maintains occupancy to meet/exceed budgeted expectations and suggests rent growth opportunities.
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Ensures that renewal offers are delivered timely and works with staff to bolster resident retention.
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Oversees collection of rent, ensures that late fees are collected, and evictions are filed on schedule.
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Attends court proceedings for collections/evictions, as necessary.
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Conducts regular property inspections, ensuring that all physical aspects of the property meet established standards at all times.
Team Leadership:
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Starts each day with a quick staff meeting, setting daily expectations for all team members.
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Works with staff members to build their skill sets and improve their abilities, always helping team members to grow and develop professionally.
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Manages time of all staff members to ensure that all required reporting is completed on time.
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Enthusiastically embraces the company culture, provides a supportive environment for training and growth, demonstrates our drive to maintain the highest of standards, and provides the tools necessary for success.
Market and Strategic/Business Support:
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Strives to stay ahead of competition by possessing a thorough understanding of the local market; draws attention to trends that will impact occupancy and pricing.
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Ensures that competition research is completed as required.
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Provides input into the development of annual budgets.
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Actively manages operational finances, controlling spending to budget.
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Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
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Manages vendors, ensuring that all work is performed timely, is completed well, and is paid quickly.
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Assist with other duties as assigned.
Education:
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High school diploma or equivalent is required.
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Associates degree in relevant field is preferred.
Type of Experience Needed to be Successful:
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3+ years of management experience is required.
Specialized Skills:
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Basic computer knowledge including Microsoft Word, Excel, Outlook; property management software.
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Positive attitude and focus on customer service.
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Sales, leasing, and marketing ability.
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Experience in social media and technology.
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Strong time management, organization, problem-solving, and judgment skills.
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Strong attention to detail and accuracy.
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Strong written and verbal communication skills.
Supervisory Expectations:
The position has immediate oversight of 2 or team members performing the same or directly related work as those the position leads, which includes, interviewing, hiring, training employees, planned work, assigning work, directing work, appraisal, and performance, rewarding and disciplining, addressing complaints, resolving problems.
Independence of Action:
Results are defined; the incumbent sets own goals and determines how to accomplish results with few or no guidelines to follow. Although precedents may exist, supervisor/manager provides broad guidance and overall direction.
Physical Demands and Work Environment:
The work environment is the typical property management in an office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with clients. Must have a valid driver’s license, clean driving record, maintain current vehicle insurance, and be able to pass insurance guidelines for drivability.
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The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit for prolonged periods of time and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
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The employee must regularly lift and/or move up to 15 pounds and should do so soundly and safely. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Hours:
Company Hours
This position is regularly scheduled Monday through Friday from 9:00 AM to 6:00 PM. Work hours may vary based on operational and business needs. Occasional evening and weekend hours may be required.
40-Hour Work Week
This position requires flexibility to work weekends, overtime, and other unscheduled time as needed.
Evenings/Weekends/OT
Assigned schedule to be discussed during the interview process. As needed to satisfy the requirements of the position.
Core Competencies:
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Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
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Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
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Reasoning and Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
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Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments.
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Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence.
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Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
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Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
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Personal Appearance – Dresses appropriately for position; keeps self well groomed.
