Top 1317 Shift manager Jobs in Loves Park, Il

Customer Experience Manager
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Rockford, IL
- From $21 an hour
- Weekends as needed
- Spanish
- Management
- Computer literacy
- Wellness program
- Paid parental leave
Toys"R"Us Store Manager
Go! Retail Group —Rockford, IL
- $24 an hour
- Weekends as needed
- Bachelor of Science
- Merchandising
- Basic math
Quick Apply
Office Manager/Administrative Assistant
Shelter Care —Rockford, IL
- From $21 an hour
- Part-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Quality Manager
FurstStaffing —Rockford, IL
- $80,000 a year
- Overtime
- Customer service
- Mid-level
- No degree
Quick Apply
General Manager – Melt N Dip (Full‑Time)
Melt N Dip —Rockford, IL
- $75,000 - $90,000 a year
- Weekends as needed
- Sales
- ServSafe
- Ability to walk for extended periods
Quick Apply
Processing Supervisor- 1st Shift
Phelps Pet Products —Rockford, IL
- From $65,000 a year
- Overtime
- Mid-level
- Recruiting
- In-person
- Health insurance
- Dental insurance
Quick Apply
12d
Warehouse Manager
Clayens US LLC —Machesney Park, IL
- $75,000 - $85,000 a year
- Full-time
- Writing skills
- English
- Mid-level
Quick Apply
11d
Retail Store Supervisor
Sunnyside —South Beloit, IL
- $26 - $28 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
4d
Production Supervisor
Clayens US LLC —Machesney Park, IL
- $70,000 - $85,000 a year
- Full-time
- Computer literacy
- ERP systems
- Data analysis skills
Quick Apply
Production Supervisor
Rusco Manufacturing —Machesney Park, IL
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
6d
Field Supervisor / Lead Caregiver – First Visit Specialist
All Care Health —Rockford, IL
- $20 - $26 an hour
- Full-time
- Mid-level
- Reliable transportation
- 2 years
Quick Apply
Retail Store Manager
Rockford Art Deli —Rockford, IL
- $19 - $25 an hour
- Weekends as needed
- Merchandising
- Mid-level
- 3 years
- Paid time off
- Employee discount
Quick Apply
Production Manager - Nights
HENNIG INC —Machesney Park, IL
- Overtime
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
12d
Online Order Filling Team Supervisor
Walmart —Rockford, IL
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
School Food Service Team Member!
Harlem School District #122 —Machesney Park, IL
- From $16.60 an hour
- Part-time
- Children
- In-person
- Public school
- 401(k)
- Tuition reimbursement
Quick Apply
11d
Inventory Control and Customer Service Manager
Ingersoll Cutting Tool Company —Rockford, IL
- $70,000 - $80,000 a year
- Email
- Microsoft Excel
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Operations Supervisor - Safety/Training
Kenco —Rockford, IL
- $67,760 - $101,640 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
Shift Supervisor
CVS Health —Machesney Park, IL
- $16.50 - $24.00 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Dental insurance
- Vision insurance
Operations Supervisor (2nd Shift)
Woodward, Inc. —Loves Park, IL
- $85,000 - $136,000 a year
- Full-time
- Mid-level
- Mentoring
- Leadership
- Paid parental leave
- AD&D insurance
Quick Apply
2d
Retail Front End Supervisor - Full-Time
Burlington —Machesney Park, IL
- $17 - $19 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance

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Customer Experience Manager

BostonFAM d.b.a Ashley | Furniture & ApplianceMart
Rockford, IL

Apply Now

Job Details

From $21 an hour

Benefits

Wellness program
Paid parental leave
Disability insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee stock ownership plan

Qualifications

Retail customer service procedures
Computer operation
Spanish
Managing customer accounts
Customer relationship building
Management
Team supervision
Sales transaction processing
Managing teams in a customer support role
Phone communication
Payment processing
Computer literacy
Account troubleshooting
Customer order taking
Processing cash transactions
Mid-level
Financial issue resolution
Managing clients in a customer support role
Team development
Hospitality industry experience
Retail store experience
Customer engagement
Consumer dispute resolution
Client services experience within retail industry
Computer skills
Billing issue inquiries
Order issue resolution
Handling account queries
Cross-functional collaboration
POS systems

Full Job Description

Who we are:
BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.

About The Role
The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned with the company’s core values of integrity, service, and customer satisfaction. The manager will oversee the day-to-day operations of the customer service department, including resolving customer inquiries, addressing concerns, and ensuring all customer touchpoints are handled professionally and efficiently.

What you will be doing each day:

Customer Assistance (In-Person & Over the Phone):
Provide exceptional service by helping customers with inquiries regarding the status of their orders, addressing billing and account-related questions, and processing payments efficiently.
Resolve Customer Issues and Complaints:
Handle customer concerns with professionalism and urgency. Work to resolve issues related to financing, product returns, or service problems quickly, ensuring customer satisfaction and loyalty.
Support the Sales Team:
Collaborate with the sales team to assist customers, Spanish bilingual is preferred. This includes facilitating smooth communication and providing tailored support to ensure a positive experience for all customers, regardless of language barriers.
Provide Timely Assistance to Customers:
Offer prompt and effective solutions to customers' questions and concerns. Ensure customers leave with a clear understanding of their next steps, fostering a sense of trust and satisfaction.
Lead Customer Experience Professionals:
Oversee and guide the customer service team in day-to-day tasks. Help ensure that customer experience professionals are equipped with the tools, knowledge, and support needed to deliver top-notch service.
Team Collaboration & Support:
Continuously engage with other departments to ensure a seamless customer experience from purchase to post-sale. Help foster a supportive team environment where every employee is encouraged to grow and improve.

We are looking for individuals with:

We’re seeking a motivated and customer-focused individual who thrives in a fast-paced retail environment and is dedicated to delivering an exceptional guest experience. The ideal candidate will possess the following qualifications and attributes:

Computer Literacy: Proficient in using computers, POS systems, and standard office software.
Dependability: Reliable, punctual, and able to manage responsibilities with minimal supervision.
Exceptional Communication Skills: Strong written, verbal, and active listening skills to effectively interact with customers and team members.
Problem-Solving and Reasoning Ability: Demonstrates good judgment, resourcefulness, and the ability to resolve issues efficiently and professionally.
Attention to Detail: Maintains accuracy and thoroughness in all tasks, including order processing, billing, and customer documentation.
Office and Financial Skills: Familiarity with office equipment and procedures, as well as experience with credit, collections, and cash handling.
Customer Service Experience: Previous experience in a customer service-related field is preferred, particularly in retail or hospitality settings.
Schedule Flexibility: Willingness to work retail hours, including weekends and holidays, as needed.
Travel Requirement: Ability to travel between our Janesville and Rockford store locations as part of regular responsibilities.

What we offer:

Personal and Professional Development opportunities
Employee Stock Ownership Plan (ESOP)
Paid-Time Off
Birthday off with pay
Paid Parental Leave
Educational Reimbursement
Generous product discount
401K retirement plan with company match
Health, Life, Dental, and Vision Insurance
Long, short term disability insurance
Health and Wellness Program
Fun company activities - involvement in the community!

To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com

BostonFAM is an Equal Opportunity Employer

Apply Now

Refine Your Search

shift manager jobs in loves park, il

Customer Experience Manager

Toys"R"Us Store Manager

Office Manager/Administrative Assistant

Quality Manager

General Manager – Melt N Dip (Full‑Time)

Processing Supervisor- 1st Shift

Warehouse Manager

Retail Store Supervisor

Production Supervisor

Production Supervisor

Field Supervisor / Lead Caregiver – First Visit Specialist

Retail Store Manager

Production Manager - Nights

Online Order Filling Team Supervisor

School Food Service Team Member!

Inventory Control and Customer Service Manager

Operations Supervisor - Safety/Training

Shift Supervisor

Operations Supervisor (2nd Shift)

Retail Front End Supervisor - Full-Time

I want to receive the latest job alert for shift manager in loves park, il

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