Top 58 Desktop support technician Jobs in Lowell Ma

IT Asset Management & IT Service Desk Technicians
Super Systems Inc. —Hanscom AFB, MA
- $26.45 - $31.25 an hour
- Full-time
- Background check
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
4d
Help Desk Support III
First Technology Federal Credit Union —Chelmsford, MA
- $28.40 - $34.15 an hour
- Email
- Office
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
4d
Desktop PC Imaging Technician in Tewksbury, MA
Virtual Service Operations —Tewksbury, MA
- $17 - $25 an hour
- Temporary
- Ability to walk for extended periods
- Writing skills
- Ability to climb stairs
- Health insurance
Desktop Support in Tewksbury, Massachusetts
Virtual Service Operations —Tewksbury, MA
- $17 - $25 an hour
- Customer service
- Ability to walk for extended periods
- Writing skills
- Health insurance
IT Support Technician II
Jabil Circuit —Devens, MA
- $26.30 - $47.36 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Employee stock purchase plan
3d
Desktop Support Technician
Leader Bank —Arlington, MA
- $50,000 - $70,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
- Wellness program
- Paid holidays
Quick Apply
IT Support Technician
VulcanForms Inc. —Devens, MA
- $21.50 - $42.11 an hour
- Full-time
- System design
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
APDerm —Acton, MA
- $53,225.12 - $72,226.49 a year
- Full-time
- Mid-level
- Office
- Ability to climb stairs
Quick Apply
IT Support Technician
White Mountain IT Services —Nashua, NH
- Full-time
- Background check
- Windows
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Senior Desktop Support Technician
Leader Bank —Arlington, MA
- $80,000 - $105,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
- Wellness program
- Paid holidays
Quick Apply
Planet Fitness - IT Support Coordinator - Salem, NH
Taymax HQ, LLC —Salem, NH
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
4d
Service Desk Technician
American Operations Corporation —Hanscom AFB, MA
- $64,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Quick Apply
10d
Help Desk Technician
Centuria —Hanscom AFB, MA
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
Quick Apply
IT Support Technician
TruNorth Bank —Peabody, MA
- $25.75 - $29.00 an hour
- On call
- Computer science
- Computer Science
- Bachelor of Science
2d
IT Support Technician
Framingham Public Schools —Framingham, MA
- $27.32 - $29.04 an hour
- Full-time
- School experience
- Classroom
- Google Workspace
Network Technician
Mass General Brigham Incorporated —Boston, MA
- $19.81 - $28.30 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
Lab Computing Technician
Zifo —Waltham, MA
- $60,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Cleared Desktop Support in Andover, MA
Virtual Service Operations —Andover, MA
- $20 - $26 an hour
- Customer service
- Ability to walk for extended periods
- 5 years
- Health insurance
Desktop Technician
Melrose Public Schools —Melrose, MA
- From $54,000 a year
- Full-time
- School experience
- Google Workspace
- Computer science
Service Desk Technician
Wolf & Company, P.C. —Boston, MA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- 401(k)
1d

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desktop support technician jobs near lowell ma

IT Asset Management & IT Service Desk Technicians

Super Systems Inc.
Hanscom AFB, MA

Quick Apply

Job Details

Temp-to-hire | Full-time | Contract
$26.45 - $31.25 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
Referral program

Qualifications

Computer operation
Microsoft Outlook
Serving clients
Spreadsheets
Writing skills
Hardware maintenance
Secret Clearance
English
Computer hardware
Desktop (troubleshooting support)
SharePoint
Desktop administration
CompTIA Security+
Peripheral hardware support

Full Job Description

Job Title: IT Asset Management Technician

Location: Hanscom AFB

Clearance: Secret (Must hold or have the ability to obtain)

Must have CompTIA Security+ Certification

Job Responsibilities:

Assist the Primary Property Custodian in performing asset management responsibilities. The scope includes assisting with compliance of local ECO and DoD requirements, training, and use of approved tracking tools/databases/SharePoint sites.
Ensure customer organization compliance with government, Air Force, and local policies and regulation for hardware asset management.
Be appointed as alternate property custodian and perform applicable responsibilities (i.e., reconciliations, established custodial responsibilities, documentation etc.) at the request of the Primary Custodian.
Prepare all required documentation i.e., Staff Summary Sheets, Appointment letters, tech refresh recommendations and ROS’s when required for government signing and approval workflow as requested.
Perform lifecycle management duties, requirements IAW established guidance and procedures as requested.
Accomplish local training and utilize approved tracking tools/databases/SharePoint site in performance of unit IT PC management.
Provide guidance to customer organization personnel on asset management.
Image, configure, and deploy laptops, desktops
Perform device refreshes, upgrades, and migrations.
Prepare MICT Communicators for government approval and validation when required.

Job Requirements:

Windows Desktop Operating Systems (Windows, 11)
Microsoft Office Products, especially Excel
Ability to resolve issues quickly and efficiently
Familiar with computer hardware and peripheral devices for identification and tracking purposes
Strong customer service skills
Strong written and verbal communication skills
Secret Level DoD Security Clearance a must (Ability to get clearance)
Security+ Certification required

Job Title: Service Desk Technician

Location: Hanscom AFB

Clearance: Secret (Must hold or have the ability to obtain)

Must have CompTIA Security+ Certification

JOB DESCRIPTION

Complies with ticket procedures, creating tickets immediately when contact is made with the customer, updating tickets immediately after working on the issue, and reviewing the tickets assigned daily
As part of an enterprise help desk team, handles daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers, both classified and unclassified systems
Comply with all ticket and call center metrics (measured in daily reports)
Review tickets assigned daily and keep customers up to date on any and all changes
Support client voice issues, to include VoIP and SIP services
Staff “split / rotational” Client Service Center (Help Desk) phone shifts (coverage windows for phones run 730AM-430PM) depending on shift needs
Conducts troubleshooting and repairs over the phone remotely utilizing Dameware, and in the office when a customer is able to bring the device in, and on-site with the customer when needed.
Deliver quality timely customer service while also meeting contract threshold metrics for phone and ticket resolutions
Using Unit Software License Management procedures, install and troubleshoot authorized software for customers in a timely manner; ensures all software installed on customer organization systems is appropriately licensed, authorized, and recorded in the base software license inventory
Supports and complies with established IT procedures (team and client usage)
Ensures workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line, and are available to users
Periodically reviews processes and procedures and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
Contacts the customer organization point of contact to coordinate hardware maintenance when necessary
Support expanded / related IT project efforts as/if directed
Install, configure, and troubleshoot multi-function devices and printers
Ensure all changes to devices are annotated in Equipment Custodian Asset Management System (ECAM) to include computer names, and IP information for printers

SKILLS

Windows Desktop Operating Systems (Windows 10)
Working knowledge of Microsoft Active Directory
Microsoft Office Products (O365/2016) Teams, Skype for Business, Outlook
Ability to resolve issues quickly and efficiently to comply with metric requirements
Proficient with computer, network and server hardware
Strong troubleshooting skills on both hardware and software
Strong customer service skills
Strong written and verbal communication skills
Self-motivated to work on behalf of the customer, the contract and section performance
Ability to work in a team environment
Show a penchant to stay up to date with evolving processes and procedures for regular troubleshooting and repairs

Pay: $26.45 - $31.25 per hour

Benefits:

Dental insurance
Health insurance
Referral program
Vision insurance

Language:

English (Required)

License/Certification:

CompTIA Security+ (Required)

Security clearance:

Secret (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Hanscom AFB, MA (Required)

Work Location: In person

Quick Apply

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