Top 11 Help desk support Jobs in Ludington, Mi

Helpdesk Analyst
West Michigan Community Mental Health System —Ludington, MI
- Full-time
- Mid-level
System Administrator I
West Michigan Community Mental Health System —Ludington, MI
- Full-time
- Entry level
Electronic Medical Record Helpdesk Specialist
West Michigan Community Mental Health System —Ludington, MI
- Full-time
- Mid-level
- Training & development
9d
IT Technician
Little River Casino Resort —Manistee, MI
- $19.17 - $29.72 an hour
- Overtime
- Ability to walk for extended periods
- Word processing
- Pass drug screening
Quick Apply
10d
ERP Systems Lead – Plex ERP
FloraCraft —Ludington, MI
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Profit sharing
- Disability insurance
Quick Apply
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply
Business Analyst
AHU Technologies Inc —United States
- $50 - $55 an hour
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
Quick Apply

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System Administrator I
West Michigan Community Mental Health System —Ludington, MI
System Administrator I time will be spent split between user-facing technical support and system, endpoint, and cloud administration responsibilities which will…
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
Applicant must be at least 21 years of age with an Associate degree in Information Technology or certifications in server 2019 and Exchange Online/M365 or…
Quick Apply

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
12d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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help desk support jobs near ludington, mi

Helpdesk Analyst

West Michigan Community Mental Health System -
Ludington, MI

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Job Details

Full-time

Qualifications

Live chat
Email customer support
Technical support via phone
Phone communication
Video conferencing software
Video conferences (communication methods)
Technical support via email
Video conferencing systems operation
Client interaction via phone calls

Full Job Description

The Helpdesk Analyst provides first-point-of-contact to end users, resolving technical issues when possible, and triaging, prioritizing, and escalating unresolved helpdesk tickets in a timely manner. The Helpdesk Analyst performs those tasks with consistency and accuracy in a professional customer service-oriented manner. Effective communication across multiple channels including telephone, email, voicemail, chat, video conferencing, and in-person is required. The position requires both troubleshooting and technical skills to deliver high quality end user support. In addition, the Help Desk Analyst assists with analyzing and reporting of end user issues to the IT Team, participates in IT projects and initiatives, and provides ongoing training and guidance to end users.

JOB DUTIES:

Performs Primary Help Desk functions including providing hardware and software support, escalating tickets, updating Help Desk status.

Deliver first level support to all users of WMCMHS systems and IT services in a professional, customer focused manner.

Document all incidents, service requests, troubleshooting steps, and resolutions within the Help Desk ticketing system in accordance with established procedures. Troubleshoot and resolve Tier 1 issues related to hardware, operating systems, applications, interfaces, in a multiplatform environment following documented procedures.

Monitor, update, and manage help desk tickets to ensure timely resolution and compliance with service level expectations.

Identify issues requiring escalation to other team members when necessary.

Assist in maintaining technical documentation of department processes and procedures.

Prepare and deploy new and replacement equipment, ensuring devices are properly configured, documented, and assigned to end users.

Maintain accurate inventory records for IT assets including PCs, mobile devices, printers, accessories, and software licenses.

Train new end users and provide ongoing learning labs.

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help desk support jobs in ludington, mi

Helpdesk Analyst

System Administrator I

Electronic Medical Record Helpdesk Specialist

IT Technician

ERP Systems Lead – Plex ERP

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

Business Analyst

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