Top 5683 Director of client services Jobs in Lynbrook, Ny

Senior Director, Technology Client Services
Columbia University —Manhattanville, NY
- $150,000 - $175,000 a year
- Full-time
- 7 years
- Inventory management
- University
Director, Client Services
Rakuten —New York, NY
- $103,680 - $193,428 a year
- Full-time
- Writing skills
- Bachelor's degree
- Mentoring
- Dental insurance
- Paid time off
Director, Client Services
Maiden Home —New York, NY
- $160,000 - $210,000 a year
- Full-time
- Senior level
- Leadership
- Commercial
(OT) Occupational Therapist Home Care -1099
Personal Touch Home Aides of New York —Queens, NY
- $75 - $100 an hour
- Evenings as needed
- HIPAA
- Mid-level
- Home Health
Quick Apply
10d
Senior Staff Attorney, Family Law
Sanctuary For Families —Staten Island, NY
- $90,000 - $100,000 a year
- Full-time
- 5 years
- Children
- Mentoring
- Wellness program
- Health savings account
Licensed Esthetician
Dsignature Esthethic LLC —Valley Stream, NY
- $30 - $40 an hour
- Contract
- Background check
- Mid-level
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Sales Manager
Nine Orchard Hotel (MML Hospitality) —New York, NY
- $100,000 - $120,000 a year
- Full-time
- Hotel
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Client Operations Manager (Pantry Services) - NY
Just Fare —New York, NY
- $83,000 - $90,000 a year
- Monday to Friday
- Hospitality
- 5 years
- Merchandising
- Dental insurance
- Paid time off
Quick Apply
10d
RN Instructor - PCA/HHA Training Program (Full-Time)
Special Touch Home Care —Brooklyn, NY
- $45 an hour
- Full-time
- Bilingual
- Nursing
- RN License
Quick Apply
Director, M&A and Activism Communications
FTI Consulting —New York, NY
- $102,000 - $173,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Office
- Analysis skills
Sales Account Executive
Care Security Systems Inc. —Long Island, NY
- $70,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Clinical Director, OMH Outpatient Clinic
Bridging Access To Care Inc —Brooklyn, NY
- $105,000 a year
- Full-time
- Master of Social Work
- 5 years
- Licensed Clinical Social Worker
- Health savings account
- Health insurance
Quick Apply
Elementary/High School Prevention Counselor
Program for the Development of Human Potential-Department of Education, Diocese of Brooklyn —Richmond Hill, NY
- From $50,000 a year
- 8 hour shift
- School experience
- High school
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Vice President of Operations
Sunrise Support Services —New York, NY
- $120,000 - $150,000 a year
- Full-time
- Background check
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Program Director OMH Programs and Services
Unique People Services —Bronx, NY
- $100,000 - $110,000 a year
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Management
- Health insurance
- Dental insurance
Quick Apply
Clinical Director of Residential Services
The Educational Alliance Inc. —New York, NY
- $90,000 a year
- Full-time
- Addiction Medicine
- Computer literacy
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
Credit Products Officer II
BankUnited, N. A. —Melville, NY
- $160,000 a year
- Microsoft Word
- 7 years
- Research
RN Instructor - PCA/HHA Training Program (Part-Time)
Special Touch Home Care —Brooklyn, NY
- $45 an hour
- Part-time
- Bilingual
- Nursing
- RN License
Quick Apply
Director of Social Work
Central Island Healthcare —Plainview, NY
- $95,000 - $105,000 a year
- Full-time
- Master of Social Work
- Licensed Clinical Social Worker
- 3 years
- Paid holidays
- Health insurance
Quick Apply
9d
Program Director, Learning To Work (LTW) Manhattan
CAMBA —New York, NY
- $63,500 a year
- Full-time
- High school
- Bachelor of Science
- Licensed Clinical Social Worker
- 403(b) matching
- Paid holidays
Quick Apply

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Senior Director, Technology Client Services

Columbia University -
Manhattanville, NY

Apply Now

Job Details

Full-time
$150,000 - $175,000 a year

Qualifications

Managing technical support teams
Managing teams in a customer support role
Tooling
Team leadership
Faculty collaboration
Large-scale organizational change management
Frontline customer support management
Managing clients in a customer support role
Bachelor's degree
Technology management
Help desk systems
Senior leadership

Full Job Description

Job Type: Officer of Administration
Bargaining Unit:
Regular/Temporary: Regular
End Date if Temporary:
Hours Per Week: 35
Standard Work Schedule:
Building:
Salary Range: $150,000 - $175,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Executive Director of Information Technology, the Senior Director of Technology Client Services is the senior operational and strategic leader for all client-facing technology support at Columbia Business School. The Senior Director will lead the team through a period of change: redesigning the support model, building the team and culture to deliver it. The right candidate brings both the change management instincts to modernize a legacy operation and the steady-state leadership to run a high-performing client services function over the long term. This role calls for a clear vision of what excellent, modern technology support looks like, paired with the management depth to build toward it deliberately and sustainably. The Senior Director serves as a senior member of the CBS IT leadership team.

About CBS
For over a century, Columbia Business School has helped develop leaders and builders of enterprises who drive value for their stakeholders and society at large through our MBA, MS, PhD, and Executive Education programs. We are equally committed to cultivating new scholars and teachers, and to creating and disseminating pathbreaking knowledge, concepts, and tools that advance the understanding and practice of management through our faculty research and PhD programs. Our vision is simple: to develop ideas and leaders that transform the world - from the very center of business. Our ever-evolving curriculum, featuring pioneering courses, STEM certification, and immersive experiential learning, prepares students to excel in key areas such as digital transformation, entrepreneurship and innovation, twenty-first century finance, the intersection of business and society, and climate and sustainability.

Responsibilities

Service Model Transformation

Designs and implements a modern, tiered client services model that sequences support across self-service resources, AI-assisted chat, live human support, and ticketed escalation - reducing friction for clients and improving resolution rates at every level.
Assesses current tools, workflows, and platforms; defines the target-state architecture; and lead the transition from current to future state with minimal disruption to ongoing operations.
Establishes and track service level objectives, client satisfaction metrics, and team performance standards that reflect the new model and drive continuous improvement.
Partners with the Executive Director and school leadership to ensure the client services strategy aligns with the School's broader IT transformation agenda and technology roadmap.

Team Leadership and Organizational Development

Leads, develops, and manages a team of professionals across faculty, administrative, and student support; academic and multimedia technologies; and event technologies - providing clear direction, accountability, and investment in staff growth.
Builds management capability within the team, ensuring leads have the tools, structure, and support to run their areas effectively.
Drives the cultural shift from a reactive support orientation to a proactive, service-excellence model - setting high expectations while bringing the team along through significant change.

Academic and Multimedia Technologies

Oversees academic technology operations across all classroom and conference room spaces, ensuring technology infrastructure supports the School's instructional needs reliably and at scale.
Manages multimedia services, including the School's broadcast studio, ensuring quality and responsiveness to faculty and programmatic needs.
Stays current on emerging academic technologies and serve as a thought leader on their application in a professional school environment.

Vendor and Asset Management

Manages vendor relationships for client services tools and contracted support, including evaluation, performance specifications, service level agreements, and issue resolution.
Oversees the technology asset lifecycle across the client services portfolio, including deployment, inventory, refresh planning, and disposal.
Ensures risk management and enterprise architecture standards are followed for all vendor engagements, in coordination with CUIT and school IT leadership.

Minimum Qualifications

Bachelor's Degree required. Minimum of 7-9 years progressive experience in IT client services or end-user support, including at least 5 years in a management role with direct responsibility for teams and service delivery.
Demonstrated experience designing or significantly redesigning a client services or help desk operation, including implementation of tiered support models and service management platforms.
Strong people leadership skills, including experience managing teams through organizational change.
Familiarity with modern support tooling, including ITSM platforms, AI-assisted support tools, and self-service knowledge base systems.
Excellent communication skills and the ability to engage effectively with faculty, students, senior administrators, and technical staff.

Preferred Qualifications

Experience in higher education or a similarly complex, multi-constituency environment.
Familiarity with academic technologies, classroom AV systems, and multimedia production environments.
ITIL certification or equivalent service management framework experience.
Experience managing through reorganization or significant workforce transition.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Apply Now

Refine Your Search

director of client services jobs in lynbrook, ny

Senior Director, Technology Client Services

Director, Client Services

Director, Client Services

(OT) Occupational Therapist Home Care -1099

Senior Staff Attorney, Family Law

Licensed Esthetician

Sales Manager

Client Operations Manager (Pantry Services) - NY

RN Instructor - PCA/HHA Training Program (Full-Time)

Director, M&A and Activism Communications

Sales Account Executive

Clinical Director, OMH Outpatient Clinic

Elementary/High School Prevention Counselor

Vice President of Operations

Program Director OMH Programs and Services

Clinical Director of Residential Services

Credit Products Officer II

RN Instructor - PCA/HHA Training Program (Part-Time)

Director of Social Work

Program Director, Learning To Work (LTW) Manhattan

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