Top 79 Call center representative Jobs in Lynnwood Wa

Patient Accounts Rep-Call Center
EvergreenHealth —Kirkland, WA
- $22.59 - $36.14 an hour
- Full-time
- HIPAA
- Research
- Administrative experience
- Free parking
- Commuter assistance
Quick Apply
Customer Care Advocate
Zenith-American —Bothell, WA
- $29.68 an hour
- Full-time
- Bilingual
- Writing skills
- Research
- Health insurance
- Dental insurance
10d
Bilingual Call Center Representative
SEIU Local 775 —Seattle, WA
- $27.29 - $37.92 an hour
- Weekends as needed
- Remote
- Computer literacy
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Patient Service Representative, Call Center
CardioOne —Lynnwood, WA
- From $23 an hour
- HIPAA
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
VoIP Sales Representative – Business Telephone Solutions
Swift Communications —Seattle, WA
- $51,891.58 - $65,000.00 a year
- Email
- Hybrid work
- Mid-level
- Driver's License
- Driving
- Health insurance
- Dental insurance
Quick Apply
Real Estate Agent — Zillow Preferred Team With Support and Collaboration
The Collective Group —Bellevue, WA
- Full-time
- Real Estate License
- Entry level
- Flexible schedule
9h
Real Estate Agent — Zillow Preferred Team With Support and Collaboration
The Collective Group —Seattle, WA
- Full-time
- Real Estate License
- Entry level
- Flexible schedule
9h
Client Services Representative
Seatown —Mukilteo, WA
- $18 - $25 an hour
- 8 hour shift
- Background check
- Spanish
- Fair chance
- Health savings account
- Paid holidays
Quick Apply
1d
Customer Care Advocate, Sr.
Zenith-American —Bothell, WA
- $32.36 an hour
- Full-time
- Bilingual
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Admissions Representative
Northpoint Recovery Holdings, LLC —Edmonds, WA
- $22 - $28 an hour
- Full-time
- Clean driving record
- Adults
- HIPAA
- AD&D insurance
- Disability insurance
Quick Apply
8d
Technical Support Representative
Leviton Manufacturing —Bothell, WA
- $48,000 - $55,000 a year
- Full-time
- Mid-level
- Analysis skills
- Quality control
- Health savings account
- Paid holidays
Outbound Telesales Representative (contract)
Microsoft —Redmond, WA
- $26.50 - $30.00 an hour
- Contract
- Remote
- Marketing
- Bachelor's degree
- US work authorization
- Health savings account
- AD&D insurance
Licensed Customer Service Representative
Porch —Seattle, WA
- $54,000 - $75,600 a year
- Full-time
- Remote
- Spanish
- Research
- High school diploma or GED
- Travel reimbursement
- Paid parental leave
Bilingual Customer Care Advocate I
Healthcare Management Administrators —Bellevue, WA
- $24 - $26 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Excel
- Free parking
- Health savings account
Quick Apply
5d
Inbound Sales Representative (Remote/Pacific Time)
A Place for Mom —Bellevue, WA
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative (Member Services) - USFHP
Pacific Medical Centers —Renton, WA
- $22.62 - $35.22 an hour
- Full-time
- Mid-level
- Fair chance
- Medical terminology
- Paid parental leave
- Paid holidays
5d
Intake Call Center Representative
LightHeart Mental Health —Seattle, WA
- $19 - $23 an hour
- Full-time
- High school diploma or GED
- Bachelor's degree
- Psychology
- Health insurance
- Dental insurance
Quick Apply
Customer/Technical Support Representative - Porting Specialist
Concord Technologies —Seattle, WA
- $26 - $29 an hour
- Full-time
- Mid-level
- Windows
- Communication skills
- Paid parental leave
- AD&D insurance
Quick Apply
Hospital Communications Representative/Telecom Dispatcher/PBX, UW Medicine Operator Services
University of Washington —Seattle, WA
- $21.63 - $26.63 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Typing
Customer Support Specialist (On-site Banking Call Center)
HERITAGE BANK —Bremerton, WA
- $20.00 - $28.61 an hour
- Extended hours
- Microsoft Outlook
- English
- High school diploma or GED
- Paid holidays
- Health insurance

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Patient Accounts Rep-Call Center

EvergreenHealth -
Kirkland, WA

Quick Apply

Job Details

Full-time
$22.59 - $36.14 an hour

Benefits

401(a)
Free parking
Commuter assistance
Health savings account
457(b)
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Loan forgiveness
Retirement plan

Qualifications

De-escalation techniques
Medical records
Cross-functional collaboration
Cross-functional communication

Full Job Description

Wage Range: $22.59 – $36.14 per hour

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary:

Responsible for assisting self-pay patients with their payment needs, including setting up and obtaining payments for services rendered by EvergreenHealth. Utilizes strong customer service skills to deliver excellent patient experience while providing first level support to patients in a dynamic call center environment. Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account reviews, updating patient demographics, updating and reviewing insurance information, providing financial assistance screenings and support to patients, and assisting with patient dispute reviews and resolution.

Primary Duties:

Supports patient account activities and follow-up needs by coordinating with patients, guarantors, or authorized individuals for all aspects of EvergreenHealth self-pay accounts receivable.
Answers inbound calls and makes outbound calls regarding self-pay balances.
Ensures patient confidentiality by verifying identity and account details.
Requests, confirms, and validates interpreter services to meet patient needs.
Processes payments, establishes and monitors payment plans, and encourages timely resolution of balances while delivering a positive patient experience.
Provides information on available Financial Assistance programs, conducts eligibility screenings, and supports patients throughout the application process.
Researches and resolves disputes or discrepancies. Escalates unresolved concerns to internal resources and other departments as needed.
Identifies if other insurance coverage opportunities are available. Determines if other insurance coverage can be applied.
Advises and supports patients with insurance coordination and related needs.
Maintains accurate documentation of all customer interactions in the EMR system and monitors call outcomes and follow-ups.
Ensures patient confidentiality of sensitive financial situations while demonstrating empathy and professionalism.
Meets and exceeds key performance indicators, which include average wait time, call resolution time, call abandonment rate, payments collected, quality assurance standards, and overall customer experience.
Ensures timely, accurate, and professional communications through phone and MyChart in a high-volume environment.
Prepares and delivers patient communications via letters, portal messages, and phone calls to provide timely information and support outreach efforts.
Manages various work queues by promptly responding to pending requests.
Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

High School graduate or equivalent combination of education and experience
2 years of experience in a customer service role
Strong verbal and written communication skills, with the ability to work effectively with individuals of diverse backgrounds and within cross-functional teams.
Demonstrated active listening, de-escalation, and patient-centered communication in both individual and team-based interactions
Effective problem-solving and critical thinking skills while maintaining composure and professionalism in challenging situations
Strong attention to detail with ability to accurately document interactions and follow established processes to support team efficiency.
Ability to collaborate with and support coworkers by sharing knowledge and contributing to the department and organizational success.

DESIRED for the position:

Experience in healthcare customer service, medical billing environment, or administrative support role
Electronic Medical Record experience, preferably Epic.
Demonstrated effective communication and problem-solving with patients or clients.
Knowledge of basic medical terminology/common medications.
Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) and Payer/Insurance Portals.
Familiarity with HIPAA and other health industry compliance standards.

Benefit Information:

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

Medical, vision and dental insurance
On-demand virtual health care
Health Savings Account
Flexible Spending Account
Life and disability insurance
Retirement plans 457(b) and 401(a) with employer contribution)
Tuition assistance for undergraduate and graduate degrees
Federal Public Service Loan Forgiveness program
Paid Time Off/Vacation
Extended Illness Bank/Sick Leave
Paid holidays
Voluntary hospital indemnity insurance
Voluntary identity theft protection
Voluntary legal insurance
Pay in lieu of benefits premium program
Free parking
Commuter benefits
Cafeteria & Gift Shop Discount

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth

Quick Apply

Refine Your Search

call center representative jobs in lynnwood wa

Patient Accounts Rep-Call Center

Customer Care Advocate

Bilingual Call Center Representative

Patient Service Representative, Call Center

VoIP Sales Representative – Business Telephone Solutions

Real Estate Agent — Zillow Preferred Team With Support and Collaboration

Real Estate Agent — Zillow Preferred Team With Support and Collaboration

Client Services Representative

Customer Care Advocate, Sr.

Admissions Representative

Technical Support Representative

Outbound Telesales Representative (contract)

Licensed Customer Service Representative

Bilingual Customer Care Advocate I

Inbound Sales Representative (Remote/Pacific Time)

Call Center Representative (Member Services) - USFHP

Intake Call Center Representative

Customer/Technical Support Representative - Porting Specialist

Hospital Communications Representative/Telecom Dispatcher/PBX, UW Medicine Operator Services

Customer Support Specialist (On-site Banking Call Center)

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