Overview
We are seeking a Listings Optimization & Technical E-Commerce Specialist to join our team. This is a hands-on position that combines e-commerce, product research, technical troubleshooting, inventory management, shipping, and warehouse support.
The ideal candidate is someone who is highly organized, technically curious, and comfortable working both behind a computer and physically within the warehouse. You will be responsible for maintaining and optimizing our online product listings on ebay, while also researching, identifying, testing, and understanding a wide variety of electronics and technology products.
Because we handle a large variety of used, refurbished, surplus, and unusual electronics, this position requires someone who enjoys figuring things out. You may encounter a device, component, hard drive, server, networking product, medical device, or other piece of technology that you have never seen before. You should be comfortable researching the item, identifying exactly what it is, understanding its technical specifications and potential value, and determining how it should be listed or processed.
This is not a purely desk-based position. The successful candidate will also work closely with the warehouse and operations team, including moving products, sorting electronics, going through pallets, organizing inventory, locating items, and physically assisting with day-to-day operations.
Responsibilities
- Create, upload, edit, and maintain product listings
- Optimize product titles, bullet points, descriptions, keywords, specifications, pricing, photos, and other listing details.
- Conduct daily, weekly, and monthly audits of listings, inventory, product locations, and marketplace accounts.
- Research product categories, market demand, competitor pricing, and comparable products to improve listing performance.
- Ensure listings accurately represent the condition, specifications, functionality, and accessories included with each product.
- Identify opportunities to improve existing listings and increase the value and sell-through rate of inventory.
- Stay current with marketplace policies, guidelines, terms of service, rules, and regulations.
- Research unfamiliar, unusual, discontinued, specialized, or hard-to-identify electronic products.
- Identify products based on model numbers, serial numbers, part numbers, labels, photographs, technical specifications, and physical characteristics.
- Research technical specifications, compatibility, applications, features, market value, and potential uses of products.
- Investigate products that may not have obvious commercial descriptions or commonly known names.
- Determine the correct product category, model, condition, specifications, and potential resale value.
- Use online resources, manufacturer documentation, technical databases, manuals, forums, and other reliable sources to research products.
- Develop a strong understanding of electronics, computer hardware, networking equipment, servers, storage devices, components, peripherals, and other technology products.
- Perform basic technical testing and troubleshooting of computers, electronics, and technology products.
- Format and prepare hard disk drives and other storage devices for resale when appropriate and authorized.
- Perform Windows installations and basic operating-system setup.
- Prepare computers and other devices for testing, resale, or further processing.
- Identify basic hardware and software issues.
- Perform basic functionality testing and document the results accurately.
- Identify computer components such as RAM, CPUs, GPUs, storage devices, power supplies, networking equipment, and other hardware.
- Assist with determining whether products are working, partially working, defective, or suitable for resale.
- Follow company procedures regarding data security, data sanitization, and handling of storage devices.
- Physically assist the operations team with daily warehouse activities.
- Move, sort, organize, and locate products throughout the facility.
- Work through pallets, gaylords, bins, shelves, and incoming inventory to identify products for online sale.
- Maintain accurate product locations and inventory counts.
- Maintain an organized and efficient work area.
- Process customer orders using computers and shipping software.
- Pick, pack, label, and ship products accurately and efficiently.
- Verify products and quantities before shipment.
- Process returns, exchanges, refunds, and other customer requests as necessary.
- Maintain appropriate levels of shipping and packaging supplies.
- Work with the team to resolve shipping issues and discrepancies.
- Respond to customer questions and inquiries accurately, professionally, and promptly.
- Explain product features, benefits, specifications, compatibility, and condition to customers.
- Research products when necessary to provide accurate answers.
- Handle customer complaints, returns, and issues with professionalism and empathy.
- Work to resolve customer concerns while protecting the company's interests and maintaining a high level of customer satisfaction.
- Monitor marketplace account health and performance.
- Conduct regular listing audits and identify errors or opportunities for improvement.
- Track sales, inventory, pricing, conversion rates, traffic, and other relevant performance metrics.
- Use data and marketplace analytics to make informed decisions regarding listings and inventory.
- Help develop and implement strategies to increase online sales and improve overall marketplace performance.
Qualifications
- Previous experience with e-commerce listings, online sales, inventory, shipping, or marketplace management.
- Strong computer skills and comfort working with multiple software platforms.
- Basic understanding of computers, electronics, and hardware.
- Ability to perform basic hard drive formatting, Windows installations, hardware identification, and technical troubleshooting.
- Strong research and problem-solving skills.
- Excellent attention to detail, particularly when working with model numbers, part numbers, specifications, and inventory.
- Ability to learn new products, technologies, and systems quickly.
- Excellent written and verbal communication skills.
- Ability to work independently while also collaborating effectively with the warehouse and operations team.
- Ability to manage multiple priorities and complete tasks efficiently.
- Ability to perform physical warehouse work, including moving, sorting, organizing, and handling electronics and equipment.
- Ability to spend part of the workday working at a computer and part of the day working physically in the warehouse.
Nice-to-Have Skills & Experience
- Experience with eBay
- Experience selling used, refurbished, surplus, or open-box electronics.
- Experience with computers, servers, networking equipment, storage devices, or other technology products.
- Experience performing Windows installations and computer hardware upgrades.
- Experience formatting, testing, and preparing hard drives or computers.
- Knowledge of electronics, IT hardware, networking, telecommunications, or related technology.
- Experience with inventory management systems or warehouse operations.
- Experience with shipping software and major shipping carriers.
- Experience researching products using manufacturer documentation, technical databases, and online resources.
- Ability to analyze sales and marketplace data to identify trends and opportunities.
- Strong analytical and research abilities.
- Experience handling customer service, returns, complaints, and technical product questions.
What We Are Looking For
The ideal candidate is curious, resourceful, hands-on, and technically minded.
We are looking for someone who doesn't simply look at an unfamiliar piece of equipment and move on. Instead, they ask:
“What is this?”
“What does it do?”
“How does it work?”
“Who uses it?”
“What is it worth?”
“Can we sell it?”
“And how can I verify all of this?”
You should enjoy researching strange, unusual, discontinued, or highly specialized products and have the patience to dig through technical documentation, manufacturer websites, databases, photographs, model numbers, and other resources until you can figure out what you are looking at.
At the same time, this position requires someone who is willing to roll up their sleeves and work with the team physically. You will not be expected to sit at a desk all day. You may spend part of the day researching and listing a product online and the next hour going through a pallet, moving equipment, sorting inventory, locating a missing item, testing a computer, or helping the warehouse team organize incoming electronics.
The right person will have a combination of technical knowledge, strong research skills, attention to detail, e-commerce experience, physical willingness to help, and a natural curiosity about technology.
If you enjoy computers, electronics, solving problems, researching things you have never seen before, and figuring out how to turn unfamiliar products into accurately identified and marketable inventory, this position may be a great fit for you.
Pay: From $17.00 per hour
Work Location: In person
