Top 62 Center manager Jobs in Madison, Ms

Contact Center Manager - Onsite - Ridgeland, MS
ModivCare Solutions, LLC —Ridgeland, MS
- $60,800 - $75,000 a year
- Full-time
- 6 years
- Microsoft Outlook
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
Automotive Sales Manager
Central MS Automotive Dealership —Jackson, MS
- Full-time
- Clean driving record
- Management
- Dealership
- Paid training
- Disability insurance
Quick Apply
2d
Center Manager
CSL Plasma —Jackson, MS
- Full-time
- English
- Mid-level
- Bachelor's degree
Regional Cluster Manager, AWS Data Center Engineering
Amazon Data Services, Inc. —Canton, MS
- $137,900 - $229,100 a year
- Full-time
- Mentoring
- Senior level
- Electrical Engineering
- AD&D insurance
- Health insurance
Assistant Center Manager
CSL Plasma —Jackson, MS
- Full-time
- Management
- Mid-level
- Clinic
Data Center Project Manager
Trane Technologies —Ridgeland, MS
- $89,585 - $143,700 a year
- Full-time
- Pass drug screening
- Travel
- Mentoring
- Paid holidays
- Health insurance
12d
Auto Care Center Service Manager
Walmart —Canton, MS
- $19 - $32 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
13d
Technical Training Manager-Operations
Amazon Data Services, Inc. —Canton, MS
- $130,000 - $175,900 a year
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Health insurance
Data Center Manager
Amazon Data Services, Inc. —Canton, MS
- $70,700 - $123,600 a year
- Weekends as needed
- Senior level
- 2 years
- Communication skills
- AD&D insurance
- Health insurance
Assistant Center Manager
European Wax Center —Ridgeland, MS
- Weekends as needed
- Mid-level
- Recruiting
- Cleaning
- AD&D insurance
- Health insurance
Quick Apply
Test Center Administrator (PT)
Prometric —Flowood, MS
- $11.50 an hour
- Part-time
- 18 years or older
- Microsoft Outlook
- Office
- Paid training
- Paid holidays
Quick Apply
Mid-South Operations Manager
Baker Distributing Company LLC —Jackson, MS
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Data Center Operations Manager, Data Center Ops (DCO)
Amazon Data Services, Inc. —Canton, MS
- $96,900 - $169,700 a year
- Full-time
- Computer science
- Computer Science
- Senior level
- AD&D insurance
- Health insurance
Data Center Construction Project Manager
Worldwide Mission Critical LLC —Brandon, MS
- Microsoft Outlook
- Construction site
- 5 years
Quick Apply
Data Center Infrastructure Delivery Manager, Infra Delivery Manager
Amazon Data Services, Inc. —Canton, MS
- $70,700 - $123,600 a year
- Weekends as needed
- Computer science
- Computer Science
- Up to 50% travel
- AD&D insurance
- Health insurance
2d
Center Supervisor
CSL Plasma —Jackson, MS
- Extended hours
- Bilingual
- Mid-level
- High school diploma or GED
4d
Travel Center Assistant Manager
Pilot Company —Jackson, MS
- Weekends as needed
- Restaurant management
- Mid-level
- Military encouraged
- Health insurance
- Dental insurance
Sr. Construction Manager, Data Center Construction
Amazon Data Services, Inc. —Canton, MS
- $125,400 - $187,300 a year
- Full-time
- Construction site
- 5 years
- Engineering
- AD&D insurance
- Health insurance
Senior Manager, Institutional Giving
Southern Poverty Law Center —Jackson, MS
- $129,129 a year
- Research
- Office
- 3 years
5d
Quality Specialist
CSL Plasma —Jackson, MS
- Full-time
- Customer service
- HIPAA
- Mid-level

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Contact Center Manager - Onsite - Ridgeland, MS

ModivCare Solutions, LLC -
Ridgeland, MS

Quick Apply

Job Details

Full-time
$60,800 - $75,000 a year

Benefits

Paid parental leave
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Phone communication
Performance Reporting
Call center management

Full Job Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Contact Center Manager to join our team. This position is responsible for overseeing day-to-day operations, leading, and guiding a team of representatives to ensure service level and contract goals are met, and driving continuous improvement to enhance the customer experience and satisfaction.

This role...

Monitors contact center performance, operating efficiencies, and staff development.
Implements call center process and policy improvements.
Identifies and resolves customer issues, including participating in routine communications with clients to ensure complete customer satisfaction.
May personally respond to complicated inquiries or challenging customers when more in-depth and knowledgeable assistance is needed.
Administers call center policies governing scheduling, call handling, and customer service.
Delivers daily, weekly, and monthly reports to be used by management and clients.
Ensures training needs and proper contact center education occurs.
Provides escalated support and guidance on the Medicaid policy manual and relevant transportation needs.
Maintains working knowledge of proprietary software.
May lead projects and perform other duties as assigned.
Occasional business travel may be required.
Determines appropriate resourcing of staff in order to achieve goals and objectives.
Manages and mentors employees on performance gaps, career development opportunities, and strategies.
Manages and mentors employees on performance gaps, career development opportunities, and strategies.
Manages and coaches employees on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
Recognizes others’ contributions and share credit for success.
Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

We are interested in speaking to people with the following...

Bachelor's Degree required.
Six (6) plus years experience in a heavy phone volume contact center.
Two (2) plus years leadership responsibility.
Or equivalent combination of education and/or experience.
Strong ability to use thinking and reasoning to solve a problem.
Excellent verbal and written communication skills; ability to communicate effectively, clearly, and concisely.
Excellent ability to take care of the customers’ needs while following company procedures.
Ability to make critical decisions while following company procedures.
Ability to get along well with a variety of personalities and individuals.
Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Intermediate proficiency in the use of Word, Excel, Outlook, and PowerPoint.
Ability to organize and direct oneself and effectively supervise others.
Ability to find a solution for or to deal proactively with work-related problems.
Ability to effectively build relationships with customers and co-workers.
Driven ability to complete assigned tasks under stressful situations.
Knowledge and proficiency of call/contact center management tools and principles.
Knowledge and proficiency in quality improvement tools and processes.
Must be able to work independently and as a member of a team.
Must possess ability to analyze data and report on center performance.

Salary Range: $ 60,800.00 - $75,000.00 Annual

This role is bonus eligible based on individual and company performance.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

Quick Apply

Refine Your Search

center manager jobs in madison, ms

Contact Center Manager - Onsite - Ridgeland, MS

Automotive Sales Manager

Center Manager

Regional Cluster Manager, AWS Data Center Engineering

Assistant Center Manager

Data Center Project Manager

Auto Care Center Service Manager

Technical Training Manager-Operations

Data Center Manager

Assistant Center Manager

Test Center Administrator (PT)

Mid-South Operations Manager

Data Center Operations Manager, Data Center Ops (DCO)

Data Center Construction Project Manager

Data Center Infrastructure Delivery Manager, Infra Delivery Manager

Center Supervisor

Travel Center Assistant Manager

Sr. Construction Manager, Data Center Construction

Senior Manager, Institutional Giving

Quality Specialist

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