Top 13 Help desk support Jobs in Madison, Ms

IT Support Analyst I 5210
Keesler Federal Credit Union —Jackson, MS
- Weekends as needed
- Hybrid work
- Computer literacy
- Research
- Office
- Disability insurance
- Health insurance
7d
Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
IT Support Engineer I
The Solutions Team Inc —Flowood, MS
- On call
- Windows
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Client Support Desk Analyst
defi AUTO LLC —Jackson, MS
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Commercial Lines Client Service Manager
Higginbotham —Ridgeland, MS
- Microsoft Excel
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
IT Support Specialist
Marmon Industrial Energy and Infrastructure —Pearl, MS
- Email
- Azure
- ERP systems
- Mid-level
Quick Apply
Help Desk & Support Applications - Manager _ Division of Information Systems
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- Computer literacy
- Mid-level
- University
Technical Account Manager
Next Step Innovation —Clinton, MS
- $24 - $33 an hour
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Driver's License
Quick Apply
Customer Service Engineer (VA ESOM) (GV Sonny Montgomery)
Kentro —Jackson, MS
- Overtime
- Computer Science
- Mid-level
- Office
- Health insurance
- Tuition reimbursement

More jobs to discover

Find similar jobs that you might be interested in.

Help Desk Analyst
Sprint Mart —Ridgeland, MS
Provide prompt and courteous technical support to end-users via phone, email, and in-person. 1-2 years of experience in a helpdesk or technical support role.
Quick Apply
IT Support Analyst I 5210
Keesler Federal Credit Union —Jackson, MS
Strong knowledge in various technologies and diagnostic tools including Windows commands, network utilities, and remote support tools.
7d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Help Desk/M365/Columbus, OH, LOCAL
Motion Recruitment —Westerville, OH
This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management…
11d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk support in madison, ms

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk support jobs near madison, ms

IT Support Analyst I 5210

Keesler Federal Credit Union -
Jackson, MS

Apply Now

Job Details

7 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Technical documentation
Windows
High school diploma or GED
Virtualization tools
Driving
Customer support ticket management
Network support
Ticketing system technical support

Full Job Description

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

Medical, dental, and vision insurance
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
Tuition Reimbursement and Competitive Scholarships
Short Term & Long-Term Disability Benefits
Employee Assistance Program

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

SPECIAL NOTE: Travel is required during training. Training will be conducted in Gulfport; MS. Additional details will be discussed during interview.

Position: IT Support Analyst I

Department: Information Technology

Reports To: IT Support Analyst Team Lead

FLSA: Non-Exempt

SUMMARY

Responsible for the support and maintenance of client hardware, operating systems, and applications. Provides enterprise service request system management, support request fulfillment, system privilege management, and password administration. Performs research and analysis to provide resolution for complex technical issues related to client systems, enterprise applications, and network services with limited supervision. Performs a wide variety of end-user support functions and serves as a liaison with other team members to meet the goals of the organization.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL FUNCTIONS

Acquires vendor bids, purchases, and deploys client systems, peripherals and software as approved.
Acts as liaison between vendors and users to resolve software and hardware issues.
Assists in implementing custom hardware and software configurations via enterprise deployment applications, scripts, and other technologies.
Support of VMware, Citrix, and other virtualization technologies.
Develops documentation of procedures and problem resolution.
Trains users in the proper use of hardware and software.
Tracks and manages hardware and software inventory.
Identifies software/hardware requirements for end users to meet credit union objectives and goals as needed.
Provides on-site and remote hardware/software support to end-users.
Monitors and addresses malware risks and infections.
Assists with support and maintenance of ATMs.
Assists with destruction of storage media and disposal of equipment.
Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)

Other Duties and Responsibilities:

Assists in training new personnel.
Other duties as assigned.

KNOWLEDGE AND SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

A high school education or GED.

Experience and Other Requirements:

One year to three years of similar or related experience.
A+ or the equivalent combination of training, education, and experience preferred.
Accuracy, attention to detail, and confidentiality required.
Strong knowledge in various technologies and diagnostic tools including Windows commands, network utilities, and remote support tools.
General knowledge of desktop virtualization.
Excellent communication and documentation skills.
Must be able to perform all functions independently with limited supervision in a reasonable amount of time.
Must be able to evaluate projects and help desk tickets and prioritize as necessary.
Must have reliable transportation as local travel may be required.
Must be flexible for weekend duties and on-call duty as required.

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Computer Skills:

(See Essential Functions, Education, and Experience Requirements above)

Certificates, Licenses and Registrations:

A+ or equivalent certification preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit, kneel, crouch, stoop, use hands to finger, handle, feel or grasp, reach with hands and arms, and talk or hear. The team member is frequently required to stand and walk. The team member is occasionally required to climb a ladder to work in high places or work in confined spaces and occasionally required to drive a motor vehicle to perform job duties at a branch or remote location. The team member is frequently required to lift, carry, and move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer is required. Elevated noise levels may be present in the computer operations area.

DECLARATION

The human resources department retains the sole rights and discretion to make changes to this job description.

#HPIND

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

help desk support jobs in madison, ms

IT Support Analyst I 5210

Help Desk Analyst

IT Support Engineer I

Client Support Desk Analyst

Commercial Lines Client Service Manager

IT Support Specialist

Help Desk & Support Applications - Manager _ Division of Information Systems

Technical Account Manager

Customer Service Engineer (VA ESOM) (GV Sonny Montgomery)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for help desk support in madison, ms

Explore jobs in more locations

Other Duties and Responsibilities:

KNOWLEDGE AND SKILLS

Job Seeker Tools

Employer Tools

Browse

Stay Connected