Top 1002 Customer experience specialist Jobs in Madison, Tn

HR Operations Specialist
Ingram Content Group —La Vergne, TN
- Full-time
- Mid-level
- Office
- 3 years
- Wellness program
- Health savings account
Quick Apply
Outreach Specialist
Quest Talent Solutions —Nashville, TN
- $18 - $20 an hour
- Contract
- Hybrid work
- Background check
- Sales
- Research
- Health insurance
- Dental insurance
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Title Specialist
RB Global —Nashville, TN
- $19.26 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Caregiver Support Specialist (Remote)
FreedomCare —Nashville, TN
- $23 - $26 an hour
- Home Health
- 1 year
- Communication skills
- Commuter assistance
- Health insurance
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Technical Support Specialist
Ingram Content Group —La Vergne, TN
- $24.87 - $30.91 an hour
- Full-time
- Research
- High school diploma or GED
- Continuous improvement
- Wellness program
- Health savings account
Quick Apply
WAIVER RENEWAL SPECIALIST - 79970
TennCare —Nashville, TN
- $48,684 - $73,188 a year
- Full-time
- Background check
- Writing skills
- Mid-level
- Work from home
6h
Community Engagement Specialist - Part Time East
TN Voices —Goodlettsville, TN
- From $23.26 an hour
- Part-time
- Customer service
- Computer literacy
- Writing skills
Customer Support Specialist
Baseline —Nashville, TN
- Mid-level
4d
Community Engagement Specialist - West
TN Voices —Goodlettsville, TN
- From $23.26 an hour
- Full-time
- Customer service
- Computer literacy
- Writing skills
Customer Service Specialist
Ink Connect CO —Nashville, TN
- $16 - $26 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Paid training
- Opportunities for advancement
Quick Apply
11d
Customer Service and Patient Experience Professional
Creekside Center for Rehabilitation and Healing —Nashville, TN
- Full-time
- Rehabilitation center
- Leadership
- Entry level
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6d
Customer Support Specialist
North American Composites —Nashville, TN
- $24 - $27 an hour
- Full-time
- Oracle
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Specialist- Hybrid- Johnston & Murphy
Genesco Inc —Nashville, TN
- Hybrid work
- High school diploma or GED
- Analysis skills
- Communication skills
Quick Apply
Client Onboarding Specialist
CPI Card Group —Nashville, TN
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Health savings account
- Paid holidays
Insurance Verification Specialist
Charlie Health —Nashville, TN
- Full-time
- Remote
- Mid-level
- 3 years
- Administrative experience
- Health insurance
Quick Apply
Customer Support Specialist
Checkr —Nashville, TN
- $16.83 - $21.16 an hour
- Hybrid work
- Office
- Fair chance
- 1 year
- Health insurance
- Dental insurance
Customer Experience Category Specialist
Quince —Nashville, TN
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
14d
Membership Services Specialist
Nashville Soccer Club —Nashville, TN
- Weekends as needed
- Spanish
- 1 year
- Communication skills
Quick Apply
Office Support Specialist 1
Metropolitan Government of Nashville & Davidson County —Nashville, TN
- $46,808 a year
- Full-time
- Bilingual
- Mid-level
- 3 years
- Paid holidays
5d
Credentialing Specialist (PSV Specialist)
Hardenbergh Group —Nashville, TN
- $40,000 - $45,000 a year
- Full-time
- Remote
- Mid-level
- Residential
- US work authorization
- Health savings account
- Disability insurance
Quick Apply

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HR Operations Specialist

Ingram Content Group -
La Vergne, TN

Quick Apply

Job Details

Full-time

Benefits

Wellness program
Health savings account
AD&D insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Benefits from day one

Qualifications

Performance dashboard reports
Employee onboarding
Dashboard development
Program design
Data visualization software proficiency
Engagement survey (performance management method)
Standard Operating Procedures (SOPs) implementation
Employee engagement program (employee development activity)
HR analytics
Employee surveys
Employee engagement strategy
Dashboard creation support
Process design
Employee retention
HR systems (technically supported)
Metrics Reporting
Mid-level
Communication platforms
3 years
Presentation skills
Bachelor's degree
Decision making
Industry trends
Content development
Employee retention strategy
Collaborative technology platforms
Data-driven problem-solving
Content implementation
Management reporting
New hire orientation

Full Job Description

Job Description

Ingram Content Group (ICG) is hiring an HR Operations Specialist to contribute to our team in La Vergne TN. The HR Operations Specialist supports HR Operations across all U.S. distribution and manufacturing sites in enhancing associate onboarding and engagement initiatives. They will design and manage the associate onboarding lifecycle, analyze associate engagement data to surface actionable insights, build and maintain associate experience reporting, and support the development and standardization of HR standard operating procedures and execution frameworks.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, and innovation, we can’t wait to meet you

Required Qualifications:

Bachelor’s Degree or directly related year for year experience
3 years of human resources experience working with associate engagement, onboarding program management, or HR analytics.

Preferred Qualifications:

Experience developing and delivering HR dashboards, reporting, and data visualizations that translate workforce data into actionable insights
Advanced proficiency in Microsoft Excel with experience analyzing large, complex datasets
Experience analyzing associate engagement data, survey results, and retention metrics to identify trends and drive recommendations
Demonstrated ability to design or enhance onboarding or associate experience programs using data-driven decision-making
Experience creating standard operating procedures (SOPs) and driving process standardization within HR or operations environments

Key Responsibilities:

Partner with HR leaders to design and manage a best-in-class onboarding program that supports associate readiness and early engagement across all U.S. sites.
Partner with HR leaders to ensure onboarding practices align with site-specific and ICG standards.
Develop and implement initiatives that strengthen workplace culture, belonging, and associate connection
Serve as a champion of company values - embedding them into programs, communications, and daily interactions
Analyze operations turnover trends and exit interview data to identify root causes and recommend targeted interventions
Partner with HR leaders to develop proactive retention strategies for high-risk roles and teams
Build and manage stay interview programs, ensuring consistency and quality of execution, to surface concerns before they lead to attrition
Track and report on key associate experience metrics, including retention, engagement, and onboarding effectiveness, presenting insights and action plans to HR leaders on a regular cadence
Administer associate engagement surveys (pulse and annual), analyze results, and translate findings into actionable site-level and enterprise-level recommendations.
Monitor industry trends and best practices to keep engagement programs fresh, competitive, and relevant
Maintain and update associate experience content on internal communication platforms, HR systems and collaboration tools.
Support the development, documentation, and rollout of HR standard operating procedures
Assist with HR projects and cross-functional initiatives that support organizational goals and associate experience strategies

Hiring Salary Range: $65,224k - $82,466k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
Take breaks or brainstorm in our game room with ping pong & foosball
Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EOE - Race/Gender/Veterans/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Refine Your Search

customer experience specialist jobs in madison, tn

HR Operations Specialist

Outreach Specialist

Title Specialist

Caregiver Support Specialist (Remote)

Technical Support Specialist

WAIVER RENEWAL SPECIALIST - 79970

Community Engagement Specialist - Part Time East

Customer Support Specialist

Community Engagement Specialist - West

Customer Service Specialist

Customer Service and Patient Experience Professional

Customer Support Specialist

Customer Experience Specialist- Hybrid- Johnston & Murphy

Client Onboarding Specialist

Insurance Verification Specialist

Customer Support Specialist

Customer Experience Category Specialist

Membership Services Specialist

Office Support Specialist 1

Credentialing Specialist (PSV Specialist)

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