Top 14 Service desk support Jobs in Madison, Wi

IT Support Specialist
Kayser Ford —Madison, WI
- $50,000 - $60,000 a year
- Full-time
- English
- Mid-level
- Office
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7d
Computer Support Specialist
Flad Architects —Madison, WI
- Email
- Hybrid work
- Mid-level
- Office
- Windows
- Free parking
- Paid holidays
IT Help Desk Specialist II
University of Wisconsin System —Madison, WI
- $24 - $28 an hour
- Online Application
- Mid-level
- Office
- Windows
- Health insurance
211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST
United Way —Madison, WI
- $55,000 - $60,000 a year
- Full-time
- English
- Mid-level
- SQL
5d
Helpdesk Technician
Arrowhead Pharmaceuticals —Madison, WI
- $55,000 - $67,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply
9d
IT Service Desk Specialist
Renuity —Madison, WI
- Full-time
- Computer science
- Computer Science
- Mid-level
- Dental insurance
- Paid time off
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Customer Support Technician
Rigbot —Madison, WI
- Computer science
- Computer Science
- Bachelor of Science
End User Computing (EUC) Administrator
Sub-Zero Group, Inc. —Madison, WI
- On call
- Background check
- Customer service
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Field Technician
Summit Credit Union —Cottage Grove, WI
- Mid-level
- Office
- Windows
Support Analyst
Esker —Middleton, WI
- $53,000 - $68,000 a year
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid time off
Quick Apply
7d
Client Support Desk Analyst
defi AUTO LLC —Madison, WI
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
8d

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Technical Support Specialist I
Tormach Inc —Madison, WI
Familiarity with providing technical support via telephone, email, or video call. Ability to troubleshoot electrical and mechanical issues in CNC equipment.
$65,000 - $75,000 a year
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211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST
United Way —Madison, WI
Associate degree, technical certification, or equivalent experience in information technology, data systems, nonprofit technology, customer support, or a…
$55,000 - $60,000 a year
5d

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Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
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6d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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service desk support jobs near madison, wi

IT Support Specialist

Kayser Ford -
Madison, WI

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Job Details

Full-time
$50,000 - $60,000 a year
7 days ago

Qualifications

Desktop computer repair
Asset management
Authentication
Employee onboarding
Cloud identity and access management (IAM)
Mobile device support
Maintaining an organized workspace
IT user and group management
Account maintenance
Data permissions
Phone communication
Procedural guides
IT asset management
Laptop (troubleshooting support)
Hardware maintenance
Process improvement
English
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Corrective maintenance
Internal employee customer service
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Software asset management
Office equipment installation
Hardware configuration

Full Job Description

Technology Support Specialist

Help our people do their best work.

At Kayser Automotive Group, we believe technology should make work easier—not more frustrating.

We're looking for someone who enjoys solving problems, helping people, and making someone's day just a little bit better. Whether it's getting a new employee set up on their first day, helping someone regain access to an account, or troubleshooting a stubborn phone or computer, you'll be the first person our team turns to when they need help.

You don't need to be a network engineer or cybersecurity expert. We're looking for someone who enjoys learning, communicates well, and takes pride in providing exceptional service to coworkers.

If you've ever been the person friends and family call when technology isn't cooperating, we'd love to talk with you.

What You'll Do

As our Technology Support Specialist, you'll be the primary day-to-day IT resource supporting employees across our dealerships and corporate offices.

Responsibilities include:

End User Support

Serve as the first point of contact for employee technology questions and support requests.

Troubleshoot Windows PCs, laptops, monitors, peripherals, and common software issues.

Assist employees with Microsoft Office and Microsoft 365 applications.

Resolve issues in person, over the phone, and through remote support.

Employee Onboarding & Offboarding

Prepare computers and equipment for new employees.

Create and configure user accounts and email access.

Set up phones, printers, and required applications.

Disable accounts and recover equipment for departing employees.

Ensure onboarding and offboarding checklists are completed accurately.

Account Administration

Password resets

Microsoft 365 account management

Multi-factor authentication assistance

User permissions and group memberships

Basic Active Directory/Azure AD administration (if applicable)

Hardware & Device Management

Deploy and image new computers.

Maintain laptop and desktop inventory.

Coordinate equipment repairs and warranty service.

Replace aging hardware as needed.

Manage monitors, docks, keyboards, scanners, and accessories.

Phone & Communication Systems

Configure desk phones and extensions.

Assist with mobile device setup.

Troubleshoot basic phone and voicemail issues.

Coordinate with phone system vendors when necessary.

Technology Operations

Maintain IT asset inventory.

Document common solutions and procedures.

Keep technology storage areas organized.

Assist with software licensing and renewals.

Recommend process improvements that make technology easier for employees.

Team Collaboration

Escalate complex issues to the IT Coordinator when needed.

Assist with larger technology rollouts and special projects.

Travel occasionally between dealership locations to provide support.

What We're Looking For

We're more interested in attitude than an impressive résumé.

You'll probably be a great fit if you:

Enjoy helping people.

Stay calm under pressure.

Communicate clearly and professionally.

Take ownership of problems until they're resolved.

Like learning new technology.

Are organized and dependable.

Can explain technical issues in plain English.

Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful, but we're willing to train someone with the right mindset.

Why Kayser?

Kayser Automotive Group has been serving Wisconsin communities since 1925. Today, our team of nearly 500 employees works together across multiple locations with one shared goal: creating exceptional experiences for our customers and one another.

Technology plays an important role in that mission.

You'll work directly with experienced IT leadership while gaining exposure to enterprise technology, Microsoft 365 administration, device management, and the day-to-day operations of a growing organization.

If you're looking for a place where you can build your skills, make a meaningful impact, and grow your career, we'd love to meet you.

Quick Apply

Refine Your Search

service desk support jobs in madison, wi

IT Support Specialist

Computer Support Specialist

IT Help Desk Specialist II

211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST

Helpdesk Technician

IT Service Desk Specialist

Customer Support Technician

End User Computing (EUC) Administrator

Field Technician

Support Analyst

Client Support Desk Analyst

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