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- Research
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Financial Services Representative

Scott Credit Union -
Troy, IL

Quick Apply

Job Details

Full-time
$18.22 - $22.78 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Research
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

Financial Service Representative — Branch Network Department; Troy Branch

Banking • Full-Time • Branch Network

Scott Credit Union is hiring a Financial Service Representative in Troy, IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.

Schedule: Full-time | Monday–Saturday, Saturday rotation as scheduled

Work Location Status: Fully on-site at the Troy, IL Branch

About the Role

Financial Service Representatives are one of the primary points of contact for SCU members. They are responsible for creating an exceptional member experience by engaging with members who walk into the branch, over the phone and through outbound calling efforts. During their conversations, Financial Service Representatives are to educate members on the products and services SCU has to offer and resolve any questions or issues that arise.

Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

11 paid holidays and competitive PTO
401(k) with employer match
Medical, dental, vision, and life insurance
Short-Term Disability, including maternity leave
Tuition reimbursement program
“Dress for your day” policy
Career advancement opportunities
Supportive, team-oriented culture

What You’ll Do

Responsible for identifying, educating, presenting and cross selling SCU products and services to new and existing members in accordance with SCU’s member engagement model.
Responsible for meeting individual sales and operational goals as well as assisting the branch team in achieving branch goals.
Maintain cross functional capabilities. Process financial transitions for members including opening and closing of accounts. Input, review, negotiate and close member loan application requests. Process deposits and withdrawals from accounts. Efficient in all teller duties as needed.
Daily opens and closes his/her teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to appropriate supervisor for disposition.
Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
Fosters and maintains relationships with members. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution. Ensures we are meeting expectations with member service satisfaction results.

What You Bring

High school diploma or equivalent
Minimum one year of customer service experience
Personal computer experience to include Microsoft Office products

Is This You?

You’re energized by creating meaningful connections and delivering strategic solutions
You stay focused under pressure and prioritize precision in your work
You take initiative, own your projects, and consistently aim for high-quality results
You’re looking to build a long-term career where your skills can grow and evolve

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.

universal banker; banker; personal banker; financial institution; bank teller; customer service; cash handling; retail banking;

Quick Apply

Refine Your Search

closing team member jobs in madison il

Financial Services Representative

Elementary School Teacher's Assistant

Line Cook, Chaifetz Arena

Server Team Member

Overnight Team Member

Game Day Team Member

Team Member

Closing Crew Team Member up to $16/hr

Crew Member

Dishwasher/ Janitorial Staff

Back of House Team Member

Host/Hostess

Store Sales Associate

Store Associate

Sales Manager

Nurse Practitioner

Nurse Practitioner

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Assistant Store Manager

Entry-Level Marketing Position

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Financial Service Representative — Branch Network Department; Troy Branch

About the Role

Why Join Scott Credit Union?

Benefits include:

What You’ll Do

What You Bring

Is This You?

Our Commitment

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