Top 193 Guest relations manager Jobs in Malibu, Ca

Guest Relations Manager
NOBU RYOKAN MALIBU —Malibu, CA
- $70,000 - $75,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Mid-level
Quick Apply
3d
Guest Relations - Manager
The Hongkong and Shanghai Hotels, Limited —Beverly Hills, CA
- $75,000 a year
- Mid-level
- Hotel
- US work authorization
- Free parking
- Paid time off
People and Culture Manager - Greater Los Angeles Area (Westlake Village)
Four Seasons —Westlake Village, CA
- $85,000 - $90,000 a year
- Full-time
- Spanish
- Microsoft Excel
- English
Client Relations and Events Manager
Tiffany & Co. —Beverly Hills, CA
- $111,350 - $157,200 a year
- Hospitality
- 7 years
- Team management
Office Coordinator
Pepperdine University —Malibu, CA
- $22.06 - $24.51 an hour
- Full-time
- Office
- High school diploma or GED
- University
General Manager - Restaurant - LA
EL GALLO GIRO —Los Angeles County, CA
- $73,000 - $80,000 a year
- Full-time
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
14d
Hotel General Manager
Hampton Inn & Suites Sherman Oaks —Sherman Oaks, CA
- $100,000 - $130,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Paid time off
- Employee discount
Quick Apply
Restaurant Manager
Zaytinya LA —Culver City, CA
- Weekends as needed
- Bar
- Google Workspace
- Ability to walk for extended periods
- Health insurance
- Retirement plan
Quick Apply
Leasing Specialist
WSH Management, Inc. —Woodland Hills, CA
- $23 - $24 an hour
- Weekends as needed
- Microsoft Outlook
- Writing skills
- English
- Paid holidays
- Health insurance
Guest Experience Planner
The Beverly Hills Hotel —Beverly Hills, CA
- $28.84 an hour
- Full-time
- English
- Hotel
- Entry level
- Health insurance
- Dental insurance
Executive Assistant to the Dean of Seaver College
Pepperdine University —Malibu, CA
- $70,304 - $72,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
3d
Director of Front Office
Marriott International, Inc —Los Angeles, CA
- $88,000 - $111,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
Insomniac - Project Manager, Production & Operations
Live Nation —Calabasas, CA
- $75,000 - $90,000 a year
- Weekends as needed
- Hybrid work
- CAD
- 5 years
- Mid-level
- Work from home
Front Office Manager
Marina del Rey Hotel —Marina del Rey, CA
- $75,000 - $80,000 a year
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Hotel Guest Reception
BEST WESTERN PLUS Thousand Oaks Inn —Thousand Oaks, CA
- $17 - $22 an hour
- Part-time
- Inventory management
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Insomniac - Manager, Back of House Operations
Live Nation —Calabasas, CA
- $75,000 - $85,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- Office
- Supervising experience
Rooms Manager In Training (Ultimate Leaders Program)
The Beverly Hills Hotel —Beverly Hills, CA
- $30.39 an hour
- Microsoft Outlook
- Marketing
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Front Desk Manager Exempt
H HOTEL HOMEWOOD SUITES LOS ANGELES —Los Angeles, CA
- $70,304 - $72,000 a year
- Full-time
- Inventory management
- Computer literacy
- Writing skills
Quick Apply
Facility Manager
Nobu Ryokan Hotel —Malibu, CA
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Team management
- Phone etiquette
Quick Apply
Front Desk Manager
Sandbourne Santa Monica —Santa Monica, CA
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply

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Guest Relations Manager

NOBU RYOKAN MALIBU -
Malibu, CA

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year
3 days ago

Qualifications

Computer operation
Staff supervision
Resort experience
Technical Proficiency

Full Job Description

Job Summary

The Guest Relations Manager is responsible for the daily operation of the hotel and overseeing Concierge, Bell/Valet, Housekeeping, Engineering, and Food and Beverage; providing all guests with quality service prior to and throughout their stay; assisting with human resources, financial and general administration tasks and assignments.

Essential Functions of Assistant Guest Relations Manager

Overseeing daily operations and tasks of Rooms and F&B departments.
Conducting pre-shift meetings and monitoring communication logs.
Overseeing and assisting with guest check-in and check-out process, developing guest relations; handling onsite guest requests and resolving guest complaints.
Daily inspection of all guest rooms, public spaces and back of house areas, and resolving any asset deficiencies.
Training, coaching, and counselling Concierge, Bellman, Housekeeping, Engineering, and Food and Beverage personnel.
Assist with scheduling, payroll, documenting tardiness, absenteeism or violations of any hotel policy & procedures.
Assisting and monitoring daily tasks and work duties to staff.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Adhere to hotel requirements for guest and employee accidents, injuries or emergency situations.
Any other duties as that may include but not limited to:
- HR systems for managing posting positions, conducting hiring process and evaluations.
- planning & executing employee staff meetings, events and morale building activities.
- assist with weekly invoicing, daily mail, shipping and file management.
- purchasing and ordering of hotel goods
All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.
Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Comply with hotel grooming standards for both uniformed and non-uniformed associates.
Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.

Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged standing, moving and sedentary work. Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift.

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel, which includes evenings, weekends, and holidays.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred.

Experience:

Two years of Guest Services management experience in a similar resort or luxury hotel.

Computer Skill & Other Technical Skills:

Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.

Other

Must be customer-service oriented and have excellent hospitality skills.

Quick Apply

Refine Your Search

guest relations manager jobs in malibu, ca

Guest Relations Manager

Guest Relations - Manager

People and Culture Manager - Greater Los Angeles Area (Westlake Village)

Client Relations and Events Manager

Office Coordinator

General Manager - Restaurant - LA

Hotel General Manager

Restaurant Manager

Leasing Specialist

Guest Experience Planner

Executive Assistant to the Dean of Seaver College

Director of Front Office

Insomniac - Project Manager, Production & Operations

Front Office Manager

Hotel Guest Reception

Insomniac - Manager, Back of House Operations

Rooms Manager In Training (Ultimate Leaders Program)

Front Desk Manager Exempt

Facility Manager

Front Desk Manager

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