At Chick-fil-A, the Restaurant General Manager position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.
We are seeking a highly motivated and people-focused leader who is passionate about operational excellence, team development, and creating an exceptional guest experience. The ideal candidate is a strong communicator, thrives in a fast-paced environment, leads with accountability and servant leadership, and has the ability to develop high-performing teams while driving business results. We are looking for someone who is organized, proactive, solutions-oriented, and committed to upholding the values and culture of Chick-fil-A every day.
General Manager Responsibilities:
-
Oversee daily restaurant operations to ensure excellence in food quality, cleanliness, speed of service, and guest experience
-
Lead and develop Front of House and Back of House leadership teams
-
Manage staffing needs including recruiting, interviewing, hiring, onboarding, and retention efforts
-
Drive operational performance and accountability through coaching, goal setting, and follow-up
-
Ensure labor, food cost, and operational metrics are managed effectively
-
Maintain a positive, high-performance culture aligned with Chick-fil-A values
-
Oversee scheduling and deployment to ensure proper staffing levels during all shifts
-
Train and develop leaders and team members to support growth and succession planning
-
Ensure compliance with all Chick-fil-A standards, food safety procedures, and health regulations
-
Analyze business performance and identify opportunities for operational improvement
-
Support and execute catering, marketing, and community engagement initiatives
-
Lead by example in professionalism, hospitality, and servant leadership
-
Manage conflict resolution and team member accountability in a professional and timely manner
-
Collaborate with the Operator to execute vision, strategy, and long-term business goals
-
Ensure systems and processes are in place to create consistency across all areas of the business
-
Monitor guest feedback and implement solutions to improve the overall guest experience
-
Foster a culture of teamwork, communication, and continuous improvement throughout the restaurant
-
Responsible for working with the Training Director to ensure eRQA’s and Safe Daily Critical’s are done daily
Benefits:
-
Free meal while working and discounts when you are not on shift
-
Flexible scheduling (and closed on Sundays)
-
Medical Benefits- We offer a variety of Medical, Dental, and Vision benefits packages
-
401k with a match
-
Paid time off
- Intentional growth and development to help you reach your professional goals
-
Scholarship opportunities
-
Competitive pay
-
Opportunity for advancement as we promote leaders from within
Qualifications:
-
4+ Years of recent Restaurant Management experience
-
Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy, and professionalism
-
A passion for people and service
-
Able to lead, coach and delegate a team of individuals in a fast-paced environment
-
Able to make quick decisions with the restaurant's best interest in mind
-
Ability to develop others
-
Eagerness to learn and improve yourself
-
A commitment to quality in everything you do
-
Open Availability
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $22.00 - $30.00 / hour
Benefits:
-
Flexible schedule
-
Paid time off
-
Health insurance
-
Dental insurance
-
Vision insurance
-
401(k) matching
-
Referral program
-
Employee discount
-
Paid training
-
Other
Job Type: fulltime
Schedule:
-
8 hour shift
-
Day shift
-
Night shift
Education: No education required
Work location: On-site
