Top 5542 Guest experience manager Jobs in Manhattan, Ny

General Manager
Confidential —New York, NY
- $150,000 a year
- Full-time
- 18 years or older
- Inventory management
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Guest Management
Quintessentially Lifestyle —New York, NY
- $80,000 - $100,000 a year
- Weekends as needed
- Hybrid work
- 7 years
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
10d
Office Manager - onsite in NYC
Yoh, A Day & Zimmermann Company —New York, NY
- $30 - $32 an hour
- Contract
- Microsoft Outlook
- Research
- Office
- Health savings account
- Disability insurance
Quick Apply
Guest Experience Manager
Baccarat New York, L.L.C. —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Hotel
- 2 years
Guest Experience Agent
Marriott International, Inc —New York, NY
- $31.83 - $42.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Concierge Position- Luxury Condo
Related —New York, NY
- $30.77 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Ability to stand for extended periods
Concierge
Marriott International, Inc —New York, NY
- $32.86 - $43.82 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Events Manager
Agency OFFICE OF THE MAYOR —Manhattan, NY
- $100,000 - $110,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Loan forgiveness
Guest Relations Manager
EQX Hotel Management LLC —New York, NY
- $75,000 - $85,000 a year
- Overtime
- CPR Certification
- English
- Mid-level
- Flexible schedule
Quick Apply
4d
Front Office Night Manager - The Waldorf Astoria New York
Hilton —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Inventory management
- Mid-level
- Residential
- Paid parental leave
- Employee stock purchase plan
Receptionist/Front Office Coordinator
Symmetry Investments —New York, NY
- $75,000 - $95,000 a year
- Full-time
- Office
- Administrative experience
- Communication skills
1d
Guest Service Runner
Marriott International, Inc —New York, NY
- $35.98 - $42.33 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
2d
Hotel Manager
Park Lane —New York, NY
- $165,000 - $205,000 a year
- Full-time
- 6 years
- Hotel
- Bachelor's degree
Workplace Experience Manager
Latent —New York, NY
- $80,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
Front Desk Team Member
EQX Hotel Management LLC —New York, NY
- $35 - $38 an hour
- 8 hour shift
- English
- Hotel
- Bachelor's degree
Quick Apply
Rooms Experience Manager - Waldorf Astoria New York
Hilton —New York, NY
- $39 - $41 an hour
- Full-time
- Mid-level
- Residential
- Hotel
- Paid parental leave
- Employee stock purchase plan
Front Desk Manager
NoMo SoHo Hotel —New York, NY
- $35 - $36 an hour
- Mid-level
- Hotel
- High school diploma or GED
- 401(k) matching
- Employee discount
Quick Apply
12d
Assistant Front Office Manager
Four Seasons —New York, NY
- $83,000 - $88,000 a year
- Weekends as needed
- English
- Mid-level
- Hotel
13d
Director of Front Office
Marriott International, Inc —New York, NY
- $119,000 - $152,000 a year
- Full-time
- High school diploma or GED
- Mentoring
- Recruiting
Palm Court Guest Experience Agent
FAIRMONT —New York, NY
- $37 an hour
- Full-time
- Organizational skills
- Leadership
- Communication skills
Quick Apply

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guest experience manager jobs near manhattan, ny

General Manager

Confidential
New York, NY

Quick Apply

Job Details

Full-time
$150,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Managing hospitality operations budgets
Stakeholder relationship building
Organizational budget management

Full Job Description

Job Title: General Manager

Reporting to: VP of Operations

Position Summary

The General Manager will oversee all operations of their location. In this role you will be responsible for the strategic and daily operations of the location leading a staff of 40+ on a daily basis to deliver an exceptional experience for our guests and at the same time you will be manufacturing thousands of tons of slime every year. You will lead the daily operation and management of location, creating an inclusive culture and a warm welcome for our guests, volunteers, and staff.

The General Manager will be confident in managing people, projects and budgets, and will know when to delegate and when to take ownership. They will bring a positive and empowering attitude to the team, and their motivating approach will ensure delivery to a high standard across the site. They will be able to work with a range of different stakeholders and demonstrate flexibility and a proactive and diplomatic approach to problem-solving. The General Manager will take the lead on the planning and delivery of work streams, ensuring that the VP of Operations is kept informed and involved in key decision making.

Responsibilities:

Full P&L responsibility.
Develop and manage multi-million-dollar budget, forecast and profitability.
Manage floor manager, production, retail store manager, and staff.
Manage procurement and inventory.
Develop Standard Operating Procedures.
Ensure staff are following all Standard Operating Procedures.
Maintain brand integrity throughout the experience.
Operate multi-million-dollar retail store, develop planograms, manage promotions, signage, product placement, etc.
Provide leadership and line management to the team, ensuring that resourcing is planned for new developments, and staffing is managed across the site.
Support all operational departments to regularly review their working practices and seek improvements to reduce the likelihood of accidents.
Maximize guest admissions income from the forecast and work with the senior management team, setting future forecasts and budgets.
Control Labor spend to ensure we are hitting and exceeding targets.
Provide a world class guest experience as evidenced by positive survey results.
Provide an engaging and rewarding workplace for all employees with a competitive retention rate and proven promotion.
Meet (and exceed) projected guest count and projections.
Creation and implementation of improvements for guest satisfaction, employee experience and revenue growth.
Data Driven - use data to drive your decision making for sales and production.
Complete accident/incident report with documented follow through and resolution for each accident/incident within 24 hours of the incident.
Other responsibilities as assigned.

Qualifications:

Preferred bachelor’s degree in hospitality, business administration, or related field.
Experience in operational management within a guest-facing operation.
Budgetary and line management experience (essential).
Ability to prioritize the needs of the different departments.
Excellent time management and organizational skills.
Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
Ability to engage with colleagues in a diplomatic manner.
Energetic, perceptive, confident problem solver with a good sense of humor.
Minimum age: 18 years.

Pay: $150,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in manhattan, ny

General Manager

Guest Management

Office Manager - onsite in NYC

Guest Experience Manager

Guest Experience Agent

Concierge Position- Luxury Condo

Concierge

Events Manager

Guest Relations Manager

Front Office Night Manager - The Waldorf Astoria New York

Receptionist/Front Office Coordinator

Guest Service Runner

Hotel Manager

Workplace Experience Manager

Front Desk Team Member

Rooms Experience Manager - Waldorf Astoria New York

Front Desk Manager

Assistant Front Office Manager

Director of Front Office

Palm Court Guest Experience Agent

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