Top 733 it support Jobs in manhattan, ny

Technical Account Manager – OTT & Sports Streaming
ViewLift —New York, NY
- $45,000 - $55,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
Quick Apply
Field Support Technician
HCL Technologies Limited - Business Services —Manhattan, NY
- $40,000 - $75,000 a year
- Email
- Background check
- Computer Science
- Customer service
- AD&D insurance
- Paid holidays
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Service Desk Technician, Level I
Interborough Developmental and Consultation Center —Brooklyn, NY
- $40,000 - $60,000 a year
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer Science
- Profit sharing
- Health insurance
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2d
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
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L2 Dual Platform IT Technician (NYC)
DeepTech Inc. —New York, NY
- $80,000 - $90,000 a year
- Email
- Google Workspace
- 11+ years
- Mid-level
- Commuter assistance
- AD&D insurance
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Helpdesk
Calance US —New York, NY
- $33 - $41 an hour
- Contract
- Mid-level
- Office
- Health insurance
- Dental insurance
2d
IT Support Analyst - End User Technology & Experience
Hines —New York, NY
- $78,000 - $100,000 a year
- Full-time
- 5 years
- Mid-level
- Office
Desktop Tech - Three Days a Week
Longi Engineering —Manhattan, NY
- $40 - $45 an hour
- Email
- Writing skills
- Mid-level
- Office
Quick Apply
10d
SharePoint Support Specialist
New York City Council —New York, NY
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid training
- Paid holidays
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Onsite IT Support Technician
Blupace —New York, NY
- $27 - $30 an hour
- Contract
- Windows
- In-person
- Senior level
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Mid-Level Service Desk Analyst - Manhattan, NY
ERP International, LLC —Manhattan, NY
- $72,000 - $80,000 a year
- Online Application
- Background check
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Desktop Support Technician
DEPARTMENT OF FINANCE —Manhattan, NY
- $95,233 - $112,346 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Work from home
- Loan forgiveness
IT Support Specialist
Elevate Technology Group —Manhattan, NY
- $70,000 - $85,000 a year
- Mid-level
- Office
- Windows
IT Helpdesk Technician
The Farmer's Dog —New York, NY
- $70,000 - $75,000 a year
- On call
- Google Workspace
- Office
- Windows
- Paid parental leave
- Health insurance
User Support Analyst
92nd Street Y —New York, NY
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
Junior IT Helpdesk Technician
Revivn —New York, NY
- $26 - $28 an hour
- Overtime
- Office
- Windows
- Entry level
- Health insurance
- Dental insurance
Desktop Analyst
Align Communications —New York, NY
- $70,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Office
- Bachelor's degree
- SharePoint
Quick Apply
IT Support Associate
Amalgamated Bank of NY —New York, NY
- $30 - $35 an hour
- Overtime
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
Information Technology Hourly IT Support Assistant - Part-Time
The City University of New York (CUNY) —New York, NY
- $24.48 - $27.68 an hour
- Part-time
- Writing skills
- English
- Mid-level
Help Desk Support Specialist (Temp-to-Perm)
Marlene Meyerson JCC Manhattan —New York, NY
- $32 - $35 an hour
- Temporary
- Google Workspace
- 5 years
- Mid-level
- Gym membership
Quick Apply

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it support jobs near manhattan, ny

Technical Account Manager – OTT & Sports Streaming

ViewLift -
New York, NY

Quick Apply

Job Details

Contract
$45,000 - $55,000 a year

Qualifications

Teamwork
Computer Science
Enterprise software
Content management systems
English
Managing clients in a customer support role
Bachelor's degree
SaaS platforms
Customer support
CRM system proficiency
Account management
Ticketing system technical support

Full Job Description

Technical Account Manager - Contract, New York, NY

As a Technical Account Manager, you will be a key point of contact for ViewLift’s valued clients, primarily focusing on our strategic accounts. This dynamic role combines building strong client relationships with providing critical technical support to ensure clients success and satisfaction with ViewLift's product and platform.

Responsibilities

Client Relationship Management: Build and nurture strong, trusted relationships with a portfolio of assigned clients, ensuring their ongoing satisfaction and success with ViewLift’s products.
Proactive Engagement: Implement proactive communication plans to regularly connect with clients, anticipate their needs, and address potential challenges.
Customer Advocacy: Serve as the primary advocate for your assigned clients, understanding their business objectives and ensuring ViewLift's solutions help them achieve their goals.
Technical Assistance: Provide direct technical assistance to customers via phone, email, or Slack for OTT applications, ensuring timely issue resolution.
Troubleshooting & Incident Resolution: Troubleshoot technical issues with applications by analyzing log files, error messages, and user reports. Investigate and resolve incidents following standard operating procedures (SOPs) to identify root causes and implement effective solutions.
Incident and Feature Request Logging, Monitoring and Prioritization: Log and monitor incidents, prioritizing and managing them through to resolution. Track and manage, ensuring proper documentation and coordination with development teams for resolution.
Cross-functional Collaboration: Collaborate closely with internal support teams, development teams, and third-party partners to escalate and resolve complex technical incidents.
Change Management: Participate in change management processes to review and assess proposed changes to OTT applications, ensuring client impact is considered.
Knowledge Base Contribution: Create and update knowledge base articles, FAQs, and troubleshooting guides to empower clients and internal teams.
Process Improvement: Identify and suggest areas for improvement in processes, tools, and systems related to OTT application support, promoting continuous efficiency and use of AI and Automation.
Quality Assurance: Participate in quality assurance activities, including testing new features and verifying fixes before deployment.
Performance Monitoring: Monitor client satisfaction and product usage data for your assigned accounts.

Requirements

Education: Bachelor’s Degree in Computer Science or an equivalent field.
Language Skills: Excellent verbal and written communication skills in English.
Experience: Minimum 2 years of experience in customer support or clients success roles for Enterprise or SaaS-based applications.
Availability: Availability for night shifts, including weekends, holidays, or on-call support.
Tools: Experience with Content management systems and ticketing tools and CRM systems.
Interpersonal Skills: Strong interpersonal and customer service skills in a team-oriented environment.
Technical Understanding: Understanding of streaming devices and products like Roku, FireTV, Apple TV, Samsung/LG TV, etc.
Preferred: Candidates with a background in OTT Support, content management system and SaaS client success are strongly preferred.

About ViewLift

ViewLift is a global leader in digital content distribution, empowering media companies, sports leagues and teams to monetize their content across every screen. Our end-to-end OTT (Over-The-Top) video streaming platform enables clients to launch and grow their businesses with branded native applications on major devices including web, mobile, TV-connected devices, Smart TVs, and gaming consoles.

We provide a comprehensive, purpose-built technology stack that includes robust content management systems (CMS), advanced analytics, personalization engines, and flexible monetization models (AVOD, SVOD, TVOD, and hybrid options). Our clients include Monumental Sports Network, NHL, NBA and MLB teams (including the Vegas Golden Knights, Chicago Bulls, Seattle Mariners and more), Professional Fighters League, LIV Golf, and many others across sports, media, and entertainment.

Job Type: Contract

Pay: $45,000.00 - $55,000.00 per year

Application Question(s):

This role requires working on-site in our Manhattan office (near Penn Station) 4 days per week and the occasional late night or weekend hours for sports events. Are you comfortable with this?

Experience:

Content management systems: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in manhattan, ny

Technical Account Manager – OTT & Sports Streaming

Field Support Technician

Service Desk Technician, Level I

Software Support Technician

L2 Dual Platform IT Technician (NYC)

Helpdesk

IT Support Analyst - End User Technology & Experience

Desktop Tech - Three Days a Week

SharePoint Support Specialist

Onsite IT Support Technician

Mid-Level Service Desk Analyst - Manhattan, NY

Desktop Support Technician

IT Support Specialist

IT Helpdesk Technician

User Support Analyst

Junior IT Helpdesk Technician

Desktop Analyst

IT Support Associate

Information Technology Hourly IT Support Assistant - Part-Time

Help Desk Support Specialist (Temp-to-Perm)

I want to receive the latest job alert for it support in manhattan, ny

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