Top 189 Guest experience manager Jobs in Mankato, Mn

Membership and Guest Experience Manager
VINE Faith in Action —Mankato, MN
- Weekends as needed
- CPR Certification
- Research
- Mid-level
- Health savings account
- Paid holidays
Service Leader
Chipotle —North Mankato, MN
- $18.00 - $20.03 an hour
- Fast casual restaurant
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
3d
Restaurant Shift Manager
JAT Restaurants, LLC - Taco Johns —New Ulm, MN
- $16 - $18 an hour
- Part-time
- Cooking
- Mid-level
- Quick service & fast food restaurant
- Paid time off
- Opportunities for advancement
Quick Apply
5d
Restaurant Manager
Red Lobster —Mankato, MN
- $51,900 - $57,200 a year
- Full-time
- Casual dining restaurant
- Sales
- ServSafe
- Disability insurance
- Health insurance
Restaurant Facilities Manager
Tri-City Foods —Minnesota
- $80,000 - $90,000 a year
- Full-time
- Background check
- Ability to walk for extended periods
- Mid-level
- Wellness program
- Health insurance
Quick Apply
1d
Assistant General Manager
Border Foods LLC —Garden City, MN
- $14 - $35 an hour
- Part-time
- 18 years or older
- ServSafe
- Mid-level
- Paid holidays
- Health insurance
Guest Experience Representative
VINE Faith in Action —Mankato, MN
- Overtime
- Writing skills
- Office
- High school diploma or GED
F&B Manager
Omtech LLC —Mankato, MN
- $70,000 - $75,000 a year
- Weekends as needed
- 5 years
- Restaurant management
- Supervising experience
- Health insurance
- Food provided
Quick Apply
4d
Hotel General Manager - Country Inn & Suites
Country Inn & Suites —Mankato, MN
- $90,000 - $100,000 a year
- Bar
- Hotel
- Senior level
- Health savings account
- AD&D insurance
Hotel General Manager
Fairfield Inn Mankato —Mankato, MN
- $60,000 - $75,000 a year
- Weekends as needed
- Inventory management
- Hotel
- Conflict management
- Paid time off
Quick Apply
Guest Service Manager (Full-Time)
Candlewood Suites by IHG - Mankato —Mankato, MN
- $18 - $20 an hour
- Weekends as needed
- English
- Mid-level
- Hotel
- Paid time off
- Employee discount
Quick Apply
8d
Food and Beverage Manager
Legends Bar and Grill, Mankato —Mankato, MN
- $60,000 - $70,000 a year
- Weekends as needed
- Bar
- Sales
- ServSafe
- Disability insurance
- Health insurance
Full-Time Senior Living Cook
The Goodman Group and Affiliates —Mankato, MN
- Full-time
- Ability to lift 50 pounds
- Older adults
- Entry level
Quick Apply
8d
Banquet Server
Country Inn & Suites Hotel and Conference Center —Mankato, MN
- $11.41 an hour
- Part-time
- Background check
- 18 years or older
- Computer literacy
- 401(k)
Assistant General Manager (Crisp & Green)
Crisp & Green (Mankato, MN) —Mankato, MN
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Supervising experience
- Health insurance
- Dental insurance
Operations Lead in Training
Mister Car Wash —Mankato, MN
- $21 - $24 an hour
- Full-time
- Sales
- Mid-level
- Guest services
Quick Apply
9d
FRONT DESK
YOUNG MENS CHRISTIAN ASSOCIATION OF MANKATO —Mankato, MN
- $11.46 - $13.00 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Communication skills
Quick Apply
Animal Care Attendant (Flexible Working Hours)
Destination Pet LLC —Mankato, MN
- From $13 an hour
- Part-time
- Ability to walk for extended periods
- Ability to climb stairs
- Ability to stand for extended periods
- 401(k)
- Flexible schedule
Quick Apply
Server
Buffalo Wild Wings —Mankato, MN
- $11.13 an hour
- Full-time
- Casual dining restaurant
- Basic math
- Analysis skills
- 401(k) matching
Quick Apply
Store Manager - Spirit
Spirit Halloween —Mankato, MN
- $19.50 - $20.50 an hour
- Seasonal
- Sales
- Merchandising
- Mid-level
- Paid sick time

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Membership and Guest Experience Manager

VINE Faith in Action -
Mankato, MN

Apply Now

Job Details

Full-time

Benefits

Health savings account
Paid holidays
Health insurance
401(k)
Paid time off
Life insurance
Referral program

Qualifications

CPR Certification
Customer communication
Employee relationship building
Research
High school diploma or GED
Driver's License
First Aid Certification

Full Job Description

CLASSIFICATION: Full-time, Exempt
REPORTS TO: Director of Programs
LAST UPDATED: July 22, 2026

MISSION
VINE is redefining aging and promoting the wellbeing of aging adults through programming, services, and
community engagement.

VALUES
At VINE, our culture fosters committed, compassionate, and curious people. We respect and engage aging
adults at every life stage, promoting wellbeing and belonging with dedication to kindness, honesty,
accountability, and quality service.

POSITION SUMMARY
Under the supervision of VINE’s Director of Programs, the Membership and Guest Experience Manager
cultivates a positive front desk environment to provide exceptional customer service to members, guests,
renters, and employees at the VINE Adult Community Center (VACC). This role is highly interactive with our
membership group - overseeing membership activities and prospective member events. Serve as the
primary point of contact for all building and membership issues and inquiries.

ESSENTIAL FUNCTIONS

Team Leadership & Development

1. Direct daily operations for both front desk and janitorial staff to ensure alignment with VACC
strategic plans and departmental goals.

2. Mentor front desk and janitorial personnel through regular coaching to support individual career
growth.

3. Set clear performance expectations, development plans, and continuous learning opportunities for
staff.

4. Oversee workload distribution, performance tracking, and resource allocation across all supervised
teams.

5. Cultivate a collaborative, inclusive, and highly motivated environment that emphasizes excellent
customer service.

Membership Management

1. Manage all administration and operational aspects of VACC membership including onboarding of
new members, upgrades/downgrades, reinstatements, and terminations.

2. Maintain member files in SchedulesPlus and paper files securely with proper disposal.
3. Create and present membership fee structure proposals periodically and update the database

accordingly.
4. Maintain the database of insurance benefit programs, monthly reporting, and class attendance

incentives to positively impact insurance reimbursements, and communicate changes.
5. Respond in a timely fashion (less than 1-2 business days) to all membership and member event

inquiries.
6. Maintain a high level of visibility and accessibility to the membership. Coordinate promotion,

advertisement, and marketing of VACC’s social events and facility capabilities.
7. Develop membership/prospective member outcome measurements and provide updates.

421 East Hickory Street Mankato, MN 56001 vinevolunteers.org (507) 387-1666

Membership Recruitment, Engagement & Retention
1. Hold annual prospective member functions. Manage member referral program, encouraging active

members to make personal referrals.
2. Organize tours for prospective members and fulfillment of application requirements including

insurance compatibility searches and ACH setup.
3. Conduct orientation program for new members to ensure awareness and understanding of member

benefits and services and to obtain ideas for new offerings.
4. Develop and manage Member Ambassador Program to include Ambassador pairing and

introduction. Follow-up on each pairing monthly to ensure commitment is fulfilled and new
members’ requests are met.

5. Working closely with the Program and Event Coordinator, expand member engagement
opportunities through the development of special interest groups and communications.

6. In coordination with the Director of Programs, address member complaints, monitor member
retention issues and report to Leaders Group with proactive solutions.

7. Continually identify opportunities for creative ways to meet member needs and satisfaction with
varied activities/amenities that are appealing to all members.

8. Assist the Director of Programs with the coordination of the annual member satisfaction survey to
benchmark member activity, events, and amenity satisfaction. Proactively implement changes
based on feedback.

Membership Strategy

1. Regularly research trends relating to dues structures, membership categories, and membership
strategy. Make proposals and create modeling based on the research.

2. Partner with Director of Programs to develop annual membership goals, strategic membership
recruitment and retention plan.

3. Develop short and long-term member retention strategies based on clear member insight to drive
down turnover and have former members return (when applicable).

4. Provide oversight and accuracy of all membership reporting and analyses, forecasting, monthly and
annual membership reports.

5. Partner with Marketing and Communications Manager to formulate and implement strategic
marketing communication strategies to support the ongoing membership recruitment and retention
plan. This includes tracking, analysis and reporting to the CEO, Leaders Group, and Board of
Directors.

6. Work closely with Marketing and Communications Manager on content of all digital, social media,
print and web marketing collateral to advertise VINE’s new and existing amenities across all media.

7. Develop, maintain, and audit promotional content in prospective member folders for prospective
tours and events.

8. Work closely with Director of Programs to develop and adhere to the department's annual budget.

Other Essential Functions

1. Serve as the building point of contact for members, tenants, guests, pool volunteers, and staff to
coordinate appropriate response in times of need.

2. Support development and fundraising initiatives as needed.
3. Perform other duties as assigned.

421 East Hickory Street Mankato, MN 56001 vinevolunteers.org (507) 387-1666

COMPETENCY – KNOWLEDGE, SKILLS, AND ABILITIES
Relationship Building & People Management

Establish and maintain key relationships with members, board members, staff, vendors, tenants,

and guests.

Professionalism & Communication
• Demonstrate a professional, caring attitude in all interactions with members, donors, providers,

staff, board members, and contractors, both in correspondence and in person.
Leadership & Problem Solving

Exhibit strong leadership and organizational skills with attention to detail.
Recognize concerns, analyze issues, and develop recommended solutions.

Teamwork & Adaptability
• Focus on team dynamics and be willing to adapt to the evolving needs of the VINE organization.

Technical Skills
• Demonstrate computer competency with the Microsoft Office suite.

Familiarity with data analytics and financial reporting is a strong plus.
Willingness to learn additional software as required.

Background & Compliance
• Able to pass a criminal background check.

EDUCATION AND EXPERIENCE
High School diploma or equivalent required. Bachelor’s degree in business administration, recreation and
parks leadership studies, or non-profit management preferred. An associate degree in business
management will be considered. 2-3 years of supervisory and customer service experience preferred.

ADDITIONAL ELIGIBILITY QUALIFICATIONS
CPR/First Aid certification and other safety training is required and offered through VINE.

POSITION TYPE
Full-time, benefits eligible. Typical workweek is Monday through Friday, 8:00 am to 5:00 pm with an hour
unpaid lunch break and two 15-minute paid breaks. Occasional early morning, evening, or weekend hours
may be required.

BENEFITS
Full-time employees are eligible for the following options (these details are for informational purposes, they
are subject to any policy or plan changes, and some options are prorated based on hours of work): health
insurance coverage, life insurance, 401(k) plan, health savings account, Paid Time Off (PTO) and Extended
Leave, and ten company-paid holidays (seven observed holidays and three floating holidays).

SUPERVISORY RESPONSIBILITIES
This position supervises front desk staff positions, janitorial staff, and some building related volunteer
activities. This position works in close collaboration with the Program and Event Coordinator.

WORK ENVIRONMENT
This position is located in a climate-controlled office setting with normal business-level noise and lighting.

PHYSICAL DEMANDS
The position includes long periods of sitting with some standing, lifting, bending, and walking. Repetitive
manipulating with both hands in keyboarding. Frequent contact with the public.

421 East Hickory Street Mankato, MN 56001 vinevolunteers.org (507) 387-1666

TRAVEL
This position does not require travel other than locally for occasional business errands. Must possess a valid
MN Driver's license and have use of a personal automobile.

EQUAL OPPORTUNITY EMPLOYMENT
VINE is an equal opportunity employer and does not unlawfully discriminate against employees or
applicants for employment on the basis of an individual’s race (including traits that may be associated with
race including hair texture and style), color, religion, creed, sexual orientation, gender identity or expression,
national origin, age, disability, marital status, veteran status, or any other status protected by applicable
law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring,
placement, compensation, promotion, discipline, and termination.

SIGNATURES
Please note this is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities
may change at any time with or without notice.

Apply Now

Refine Your Search

guest experience manager jobs in mankato, mn

Membership and Guest Experience Manager

Service Leader

Restaurant Shift Manager

Restaurant Manager

Restaurant Facilities Manager

Assistant General Manager

Guest Experience Representative

F&B Manager

Hotel General Manager - Country Inn & Suites

Hotel General Manager

Guest Service Manager (Full-Time)

Food and Beverage Manager

Full-Time Senior Living Cook

Banquet Server

Assistant General Manager (Crisp & Green)

Operations Lead in Training

FRONT DESK

Animal Care Attendant (Flexible Working Hours)

Server

Store Manager - Spirit

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