Top 5737 Customer experience manager Jobs in Mansfield Ma

eCommerce & Digital Media Manager (Site Manager)
Winston Flowers —Boston, MA
- $110,000 - $130,000 a year
- Full-time
- 5 years
- Merchandising
- Office
- Health insurance
- Dental insurance
Quick Apply
Service Manager - Est $15k-30k Commission and bonus'
Mobility Works —Norwood, MA
- $85,000 - $90,000 a year
- Full-time
- Salesforce
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Engagement Manager, 5G, Fios and Mobility Sales, MA & RI
Drasco Sales, Verizon Authorized Sales Agent —Mansfield, MA
- $47,000 - $70,000 a year
- Full-time
- Mid-level
- Business development
- Analysis skills
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Project Manager Installed Support
Builders FirstSource —Mansfield, MA
- $70,000 - $110,000 a year
- Full-time
- Background check
- Construction site
- Research
- Health savings account
- Health insurance
Quick Apply
Crew Lead
Walpole Outdoors LLC —Foxborough, MA
- $25 - $35 an hour
- Construction site
- Mid-level
- Hand tools
Quick Apply
8d
Assistant Store Manager
KOHLS —Mansfield, MA
- $65,500 - $104,800 a year
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Disability insurance
- Dental insurance
Store Manager
KOHLS —Mansfield, MA
- $87,400 - $148,600 a year
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Disability insurance
- Dental insurance
Office Manager/Dispatcher
MIDS, Inc. —Mansfield, MA
- $26 - $29 an hour
- Part-time
- Computer literacy
- Writing skills
- Mid-level
- Paid time off
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2d
Marketing and Communications Manager
MP RPO —Mansfield, MA
- $83,000 - $134,000 a year
- Full-time
- Marketing
- 8 years
- Bachelor's degree
- Profit sharing
- Health insurance
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Key Account Manager
Videology Imaging Corporation —Mansfield, MA
- $95,000 - $103,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
6d
Customer Success Manager
QBS, Inc —Foxborough, MA
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- School experience
- Mid-level
- Travel
- AD&D insurance
- Health insurance
14d
Customer Success Manager - Education
QBS, Inc —Foxborough, MA
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- School experience
- Mid-level
- Travel
- AD&D insurance
- Health insurance
14d
Customer Success Manager
Athenahealth —Boston, MA
- $97,000 - $165,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Bachelor's degree
- Commuter assistance
- Tuition reimbursement
5d
Customer Success Manager - Education
Safety-Care by QBS —Foxborough, MA
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- School experience
- Mid-level
- Travel
- AD&D insurance
- Health insurance
Quick Apply
Customer Success Manager
Safety-Care by QBS —Foxborough, MA
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Background check
- School experience
- Mid-level
- AD&D insurance
- Health insurance
Quick Apply
Bilingual Client Services Team Leader
Massa Viana Law —Southborough, MA
- From $28 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Masonry Sales Manager
Best Chimney Services —Norwood, MA
- $30,000 - $125,000 a year
- Full-time
- Construction site
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Territory Sales Manager with 5 + experience in Technical Sales (Serving New England)
PD WATER SYSTEMS LLC —Boston, MA
- $80,000 - $120,000 a year
- Full-time
- 5 years
- Business development
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Fleet Manager
Refuse Rental Specialists LLC —Ashland, MA
- From $75,000 a year
- Full-time
- CDL B
- CDL A
- Mid-level
- Paid time off
Quick Apply
Construction Site Supervisor
Maloney Properties LLC —Wellesley, MA
- $40 - $45 an hour
- Full-time
- Background check
- Construction site
- 5 years
- Paid holidays
- Disability insurance
Quick Apply

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eCommerce & Digital Media Manager (Site Manager)

Winston Flowers -
Boston, MA

Quick Apply

Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Performance dashboard reports
Teamwork
Data analysis reporting
B2C
Merchandising
Dashboard creation
Reporting and dashboarding tools
E-commerce
Collaboration with product development teams
Online retail experience
Conversion optimization
Data-driven problem-solving
Marketing analytics
Paid search marketing
Cross-functional communication
B2C business model

Full Job Description

Overview

For over 75 years, the dedicated team at Winston Flowers has been committed to fostering excellence in everything we do. Today, our family-owned company has a worldwide online presence, two state-of-the-art design studios—60,000 square feet in Boston and 12,000 square feet in New York City—and retail shops throughout the Greater Boston area and in Greenwich, Connecticut. Each and every person on our team works in pursuit of a singular goal: to take care of our clients’ precious moments as if they were our own.

Winston Flowers is seeking an eCommerce & Digital Media Manager to lead and execute the digital growth strategy for our direct-to-consumer business. This role sits at the intersection of eCommerce, performance marketing, merchandising, and analytics, and will be responsible for driving revenue growth through a best-in-class digital experience.

This is a strategic and hands-on role. The ideal candidate is both a digital commerce strategist and an operator—someone who can analyze performance data, develop actionable insights, and execute initiatives that improve acquisition, conversion, and retention.

The eCommerce & Digital Media Manager will serve as the company’s subject matter expert on digital commerce and performance marketing, working cross-functionally with marketing, product, and CRM teams to ensure the digital experience reflects customer needs and drives business growth.

Key Responsibilities

eCommerce Strategy & Site Performance

Own the overall eCommerce strategy and performance for WinstonFlowers.com.
Identify opportunities to improve traffic, conversion rate, average order value, and repeat purchase behavior.
Be comfortable navigating and optimizing a legacy eCommerce platform, adapting strategies to work within existing system constraints.
Manage site merchandising, ensuring the right products, categories, and promotions are featured to drive sales and seasonal demand.
Continuously optimize the customer journey and onsite experience using behavioral and performance data.
Partner with product and merchandising teams to ensure the digital assortment and storytelling align with customer demand.

Digital Media & Marketing Strategy

Develop and manage the digital media strategy across paid channels including search, social, display, and emerging acquisition platforms.
Serve as the primary point of contact for the digital media agency, ensuring campaigns align with business goals and deliver strong ROI.
Monitor campaign performance and adjust budgets, targeting, and creative direction to maximize revenue and efficiency.

Analytics, Insights & Reporting

Lead digital performance analysis using GA4, Microsoft Clarity, and Looker Studio dashboards.
Translate data into actionable insights that inform marketing, merchandising, and product strategy.
Develop and maintain regular reporting on traffic, conversion, media performance, and revenue trends.
Identify opportunities for experimentation, testing, and optimization across the site and marketing programs.

Cross-Functional Collaboration

Partner closely with the CRM Manager to develop strategies that improve customer retention, repeat purchase, and lifetime value.
Work collaboratively with product, merchandising, and marketing teams to ensure digital insights inform product development, assortment planning, and campaign strategy.
Provide ongoing feedback on customer behavior and market trends to help shape business decisions.

Qualifications

5–8+ years of experience in eCommerce, digital marketing, or performance marketing.
Proven experience managing direct-to-consumer eCommerce businesses.
Strong understanding of performance marketing channels such as paid search, paid social, and display.
Experience managing or collaborating with digital media agencies.
Advanced experience with GA4 and digital analytics tools.
Experience using Looker Studio or similar dashboard/reporting platforms.
Familiarity with behavioral analytics tools such as Microsoft Clarity or Hotjar.
Strong analytical mindset with the ability to turn data into actionable strategies.
Experience with site merchandising and conversion optimization.
Highly collaborative with the ability to work across marketing, product, and technology teams.

What Success Looks Like

Increased eCommerce revenue and conversion rate.
Improved efficiency and ROI of digital media spend.
Strong alignment between product, marketing, and the digital experience.
Actionable insights that drive smarter business decisions.
A seamless digital experience that reflects the quality and brand standards of Winston Flowers.

Pay: $110,000.00 - $130,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in mansfield ma

eCommerce & Digital Media Manager (Site Manager)

Service Manager - Est $15k-30k Commission and bonus'

Customer Engagement Manager, 5G, Fios and Mobility Sales, MA & RI

Project Manager Installed Support

Crew Lead

Assistant Store Manager

Store Manager

Office Manager/Dispatcher

Marketing and Communications Manager

Key Account Manager

Customer Success Manager

Customer Success Manager - Education

Customer Success Manager

Customer Success Manager - Education

Customer Success Manager

Bilingual Client Services Team Leader

Masonry Sales Manager

Territory Sales Manager with 5 + experience in Technical Sales (Serving New England)

Fleet Manager

Construction Site Supervisor

I want to receive the latest job alert for customer experience manager in mansfield ma

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