Top 25 Client services occupations Jobs in Maple Grove, Mn

Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Social Worker
US Veterans Health Administration —Minneapolis, MN
- $73,306 - $115,309 a year
- Online Application
- Background check
- Master of Social Work
- Pass drug screening
- Paid parental leave
- Paid holidays
Licensed Professional Mental Health Counselor- Vet Center Readjustment Counselor
US Veterans Health Administration —Eagan, MN
- $67,290 - $105,845 a year
- Weekends as needed
- Background check
- Doctoral degree
- Addiction Medicine
- Loan repayment program
3h
AI for Project Management Program Lead
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- High school
- Master's degree
Operations Management Program Lead
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- High school
- Master's degree
Bindery Supervisor
Arandell —Osseo, MN
- $75,000 - $85,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Financial Planning and Analysis Program Lead
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
Accounting Program Lead
University of Minnesota —Minneapolis, MN
- $2,520 - $2,713 a month
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
Technical Writing Program Lead
University of Minnesota —Minneapolis, MN
- $2,520 - $2,713 a month
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
13h
Registered Nurse- Inpatient Surgical/Telemetry 2K
US Veterans Health Administration —Minneapolis, MN
- $90,469 - $154,749 a year
- Online Application
- Acute care
- Background check
- Nursing
- Paid holidays
- Dental insurance
1d
Health Technician (Dietetic)
US Veterans Health Administration —Minneapolis, MN
- $44,410 - $57,734 a year
- Online Application
- Background check
- Psychiatry
- Pass drug screening
15h
Assistant United States Attorney
US Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys —Minneapolis, MN
- $80,609 - $195,100 a year
- Part-time
- Background check
- Writing skills
- Pass drug screening
- Paid holidays
- Health insurance
Employment Specialist
Oak Tree Support Services —Woodbury, MN
- Weekends as needed
- Background check
- High school diploma or GED
- Analysis skills
- Mileage reimbursement
- Paid parental leave
Quick Apply
Landscape Project Manager
Southview Design —Saint Paul, MN
- Weekends as needed
- Spanish
- Construction site
- Inventory management
- Health insurance
- Retirement plan
14d
Territory Operations Specialist (Overnight 7pm - 4am)
SPS Health LLC —Mendota Heights, MN
- $55,000 - $65,000 a year
- Overnight shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
10h
Social Worker- Readjustment Counselor
US Veterans Health Administration —Eagan, MN
- $73,306 - $115,309 a year
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
3h
Construction Assistant Superintendent - Traveling
Valor Contracting —Saint Louis Park, MN
- Full-time
- Construction site
- Mid-level
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
1d
Occupational Therapist - PRN
Good Samaritan —Saint Paul, MN
- $32.50 - $52.00 an hour
- Online Application
- Background check
- BLS Certification
- Pass drug screening
Quick Apply
Occupational Therapist - Full Time
Good Samaritan —Inver Grove Heights, MN
- $32.50 - $52.00 an hour
- Online Application
- Background check
- BLS Certification
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Landscape Project Manager
Southview —Saint Paul, MN
- $49,600 - $79,300 a year
- Weekends as needed
- Spanish
- Construction site
- Inventory management
- Health savings account
- Disability insurance
Quick Apply

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client services occupations jobs near maple grove, mn

Service Desk Analyst 1

Netrio -
Golden Valley, MN

Quick Apply

Job Details

$50,000 - $60,000 a year

Qualifications

Technical support via phone
Phone communication
Technical documentation
Managing clients in a customer support role
Phone triage
Client interaction via phone calls

Full Job Description

Service Desk Analyst 1

FLSA Status:

Non-Exempt

Technical Services

Reports To:

Director of Service Desk

JOB SUMMARY

The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.

Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.

KEY RESPONSIBILITIES

Provide phone support for helpdesk calls.
Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
Collaborate with peers and technical staff to ensure first-call completion.
Consistently meet remote support response standards on a day-to-day basis.
Ensure customer satisfaction by confirming the resolution of each service request after completion.
Work with peers and technical staff to facilitate the transition of work to the appropriate team.
Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
Deploy and maintain managed service offerings for client networks.
Proactively maintain client networks remotely, in accordance with documented standards.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS

Required:

Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
Ability to triage technical support calls in a call center environment.
Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
Ability to work quickly and accurately with strong attention to detail.
Ability to follow written procedures and document work thoroughly.

Preferred:

Experience in technical support or service request management in a remote support environment.
Familiarity with client network management and monitoring tools.

WORK ENVIRONMENT + BENEFITS

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Quick Apply

Refine Your Search

client services occupations jobs in maple grove, mn

Service Desk Analyst 1

Social Worker

Licensed Professional Mental Health Counselor- Vet Center Readjustment Counselor

AI for Project Management Program Lead

Operations Management Program Lead

Bindery Supervisor

Financial Planning and Analysis Program Lead

Accounting Program Lead

Technical Writing Program Lead

Registered Nurse- Inpatient Surgical/Telemetry 2K

Health Technician (Dietetic)

Assistant United States Attorney

Employment Specialist

Landscape Project Manager

Territory Operations Specialist (Overnight 7pm - 4am)

Social Worker- Readjustment Counselor

Construction Assistant Superintendent - Traveling

Occupational Therapist - PRN

Occupational Therapist - Full Time

Landscape Project Manager

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