Top 13 Helpdesk technician Jobs in Marrero La

IT Support Center Specialist - Support Desk Level I
RESTECH INFORMATION SERVICES —Metairie, LA
- On call
- Google Workspace
- Microsoft Outlook
- Mid-level
Help Desk Technician
EDG —Metairie, LA
- Full-time
- English
- Mid-level
- Office
IT Desktop/Support Specialist I (Caesars New Orleans)
Caesars Entertainment —New Orleans, LA
- Full-time
- Background check
- Computer science
- Computer Science
Maritime IT Technician
Marquette Transportation Company, LLC —Saint Rose, LA
- Overtime
- Clean driving record
- Up to 50% travel
- Customer service
- Disability insurance
- Dental insurance
Technology Support Specialist - Holy Cross School
Archdiocese of New Orleans —New Orleans, LA
- Weekends as needed
- Mid-level
- Windows
- Computer networking
Quick Apply
Senior Desktop Support Specialist
Hancock Whitney —New Orleans, LA
- Weekends as needed
- Word processing
- Writing skills
- English
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Elmwood, LA
- $20 - $27 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Systems Administrator
Exigo Technology Services, LLC —New Orleans, LA
- Weekends as needed
- Azure
- Research
- Mid-level
10d

More jobs to discover

Find similar jobs that you might be interested in.

Help Desk Technician
EDG —Metairie, LA
Provide end-user support, resolving technical issues and provides technical assistance for all Operating systems; Provide remote support through phone or end-…
IT Support Center Specialist - Support Desk Level I
RESTECH INFORMATION SERVICES —Metairie, LA
A valid driver's license with current car insurance, as you may need to travel across star systems to assist our clients.

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in marrero la

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near marrero la

Systems Administrator jobs in New Orleans, LA

IT Support Specialist jobs in New Orleans, LA

Information Technology Specialist jobs in New Orleans, LA

Senior Desktop Support Technician jobs in New Orleans, LA

Oil Field jobs in Missouri

Field Technician jobs in Weaverville, NC

Field Technician jobs in Reading, PA

Dialysis Technician jobs in Maryland

Field Technician jobs in Vermont

Field Inspector jobs in Los Angeles, CA

Data Center Technician jobs in Abilene, TX

Field Technician jobs in White Sands Missile Range, NM

Helpdesk Technician jobs in Fargo, ND

Mental Health Technician jobs in Anchorage, AK

Helpdesk Technician jobs in Kinston, NC

Helpdesk Technician jobs in Dulles, VA

Behavior Technician jobs in Modesto, CA

Helpdesk Technician jobs in Chicago, IL

Entry Level It jobs in Kansas

It Technician jobs in Texas

IT Support Center Specialist - Support Desk Level I

RESTECH INFORMATION SERVICES
Metairie, LA

Apply Now

Job Details

Qualifications

Desktop computer repair
Endpoint Security
Network troubleshooting
Serving clients
Smartphone (troubleshooting support)
IT user and group management
Technical documentation
Incident report management
Laptop (troubleshooting support)
iOS
In-person customer service
Hardware maintenance
Windows
Printer (troubleshooting support)
Driver's License
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Computer management
Technical customer support for office equipment
macOS
IP networking
Desktop administration
Peripheral hardware support
Mobile devices

Full Job Description

Description: Support Desk Tier I Technician (Jedi, Clone, Rebel, or Federation Member)

Are you ready to embrace your inner Star Wars or Star Trek hero? Restech, the intergalactic leader in technology solutions, is seeking a Support Desk Tier I Technician. Join us on an exciting mission, where you can be a Jedi, Clone, Alliance member, or even a Rebel. Use your technical prowess to provide Tier I support to our esteemed clients and protect their networks from the dark side.

Responsibilities:

Answer incoming customer support calls and follow them to completion like a Jedi mastering their lightsaber techniques.
Harness your technical skills to provide Tier I support, delivering solutions faster than the Millennium Falcon makes the Kessel Run.
Create valuable documentation and support materials, just like the Jedi archives or Starfleet's database.
Proactively manage issues and problems, anticipating them like a Vulcan mind meld.
Communicate fluently in both R2D2 (engineer) and C3PO (mostly human) languages, ensuring effective troubleshooting conversations across the galaxy.
Master the art of juggling various issues simultaneously. One moment you're resolving an Outlook problem, and the next, you're saving a failed server, all while relishing the diversity of your work.
Embrace a security-minded mindset in every aspect of your job, guarding our clients' systems as diligently as the Rebel Alliance protects their secret base.
Prepare to embark on after-hours on-call support missions, ready to travel to client sites like the USS Enterprise exploring uncharted territories.

Hard Skills:

Provide expert Tier I desktop and application support in both on-prem and hosted environments, like a starship engineer maintaining the ship's vital systems.
Master the installation, operation, maintenance, and repair of operating systems, networks, and programs across computers, tablets, cell phones, and servers, as if you were Geordi La Forge troubleshooting the Enterprise's systems.
Possess familiarity with Windows Desktop and Mac operating systems, embracing the diversity of technology like the United Federation of Planets.
Command knowledge of Office 365 and Gsuite, ensuring smooth productivity across the stars.
Implement multi-factor authentication and serve as the first line of defense in securing our clients' systems, like a Mandalorian protecting valuable assets.
Technicians must display the following:
Unleash your high energy and be a stellar team player, like Han Solo and Chewbacca piloting the Millennium Falcon.
Exude confidence both over the phone and in-person, just like Captain Kirk commands the bridge of the Enterprise.
Follow directions diligently while also having the ability to lead when necessary, embodying the wisdom of Yoda and the courage of Captain Picard.
Possess a keen eye for detail, a sense of urgency, and a commitment to delivering results faster than a warp-speed journey.
Thrive in an independent work environment, handling multiple tasks, prioritizing effectively, and meeting deadlines like a captain managing their crew.
Excel in communication, both verbal and written, and possess exceptional problem-solving skills that rival Spock's logical mind.
Provide outstanding customer service to our clients, making them feel as cherished as the Force itself.
Display a willingness to learn and adapt to new technologies, embracing the ever-evolving world of IT.

Must have:

1-3 years of experience in a help desk environment, because even Jedi Masters once started as Padawans.
A valid driver's license with current car insurance, as you may need to travel across star systems to assist our clients.
Pluses:
Previous experience in an MSP (Managed Service Provider) environment, akin to serving on the USS Voyager navigating the Delta Quadrant.
Familiarity with ConnectWise products, like having your very own holodeck

If you have what it takes then please apply and join our team of intergalactic heroes!

Requirements:

Basic Networking:
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Basic troubleshooting of network connectivity issues.
Desktop and End-User Support:
- Proficiency in troubleshooting Windows and macOS operating systems.
- Experience with hardware troubleshooting and repair (desktops, laptops, peripherals).
Software Support:
- Familiarity with common software applications (Microsoft Office, web browsers, email clients).
- Basic troubleshooting of software issues.
Account Management:
- Experience with user account management (password resets, account lockouts) in Active Directory or similar systems.
Remote Support:
- Proficiency with remote support tools (e.g., TeamViewer, LogMeIn, ConnectWise Control).
- Ability to assist users remotely with technical issues.
Basic Security Awareness:
- Understanding of basic cybersecurity principles.
- Familiarity with antivirus software and basic security practices.
Printer and Peripheral Support:
- Experience with setting up and troubleshooting printers and other peripherals.
Mobile Device Support:
- Basic knowledge of mobile device configuration and troubleshooting (iOS, Android).
Documentation:
- Ability to document incidents, solutions, and procedures clearly and accurately.
Customer Service:
- Strong communication and interpersonal skills.
- Ability to explain technical issues to non-technical users.
Time Management:
- Ability to prioritize and manage multiple tasks efficiently.
Willingness to Learn:
- Openness to continuous learning and professional development.
- Ability to adapt to new technologies and tools.

Apply Now

Refine Your Search

helpdesk technician jobs in marrero la

IT Support Center Specialist - Support Desk Level I

Help Desk Technician

IT Desktop/Support Specialist I (Caesars New Orleans)

Maritime IT Technician

Technology Support Specialist - Holy Cross School

Senior Desktop Support Specialist

Now Hiring IT and Telecom Field Technicians

Systems Administrator

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in marrero la

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected