Top 243 Claims supervisor Jobs in Maryland

Customer Service Manager
Monument Metals —Frederick, MD
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Supervising experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Claims Supervisor
Chesapeake Employers Insurance Company —Towson, MD
- $86,164 - $133,556 a year
- Full-time
- Hybrid work
- Bilingual
- 7 years
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
4d
Medicare Part B Operations Supervisor, Revenue Cycle
CVS Health —Maryland
- $43,888 - $102,081 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health insurance
- Dental insurance
Pharmacy Services Supervisor - Remote US
Gainwell Technologies —Maryland
- $55,500 - $79,300 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Supervising experience
- Travel reimbursement
- Profit sharing
Medicare/Medicaid Revenue Cycle Manager
Barrow Wise Consulting —Rockville, MD
- $90,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Mentoring
- Health insurance
- 401(k)
Quick Apply
Project Manager
Barrow Wise Consulting —Rockville, MD
- $90,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
MANAGER
US Naval Sea Systems Command —Indian Head, MD
- $143,913 - $197,200 a year
- Full-time
- Hybrid work
- Pass drug screening
- Bachelor's degree
- Travel
- Loan repayment program
6d
Medical Billing (Claims) Supervisor
GT Independence —Silver Spring, MD
- $60,000 a year
- Management
- Basic math
- Mid-level
- Paid time off
Quick Apply
Office Supervisor
MedStar Health —Germantown, MD
- $23.65 - $42.03 an hour
- Full-time
- Research
- Mid-level
- Administrative experience
Claims Unit Manager
Marriott International, Inc —Bethesda, MD
- $87,300 - $152,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Medical Billing Manager - Maryland Medicaid
Revive Bhs Llc —Glen Burnie, MD
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Management
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Manager, Leave Administration & Workers' Compensation
Breakthru Beverage Group —Linthicum, MD
- $96,600 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Analysis skills
- Health insurance
- 401(k)
Quick Apply
13d
Manager, Editor, Government and Public Services (GPS)
Deloitte —Baltimore, MD
- $88,600 - $163,100 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Payment Policy Manager (Hybrid)
CareFirst BlueCross BlueShield —Baltimore, MD
- $114,080 - $211,761 a year
- Full-time
- Microsoft Excel
- Management
- Research
- 401(k)
Quick Apply
Medical Office Manager
Maryland Vision Center Pa —Frederick, MD
- $65,000 - $85,000 a year
- Full-time
- Private practice
- Mid-level
- Administrative experience
- Profit sharing
- Health insurance
Quick Apply
Operations Supervisor
Ward Trucking, LLC —Halethorpe, MD
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Travel
- Computer skills
- Profit sharing
- Wellness program
10d
Client Relationship Manager
Capital Services —Towson, MD
- $80,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- 7 years
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Billing and Collections Supervisor
Sheppard Pratt —Towson, MD
- $58,401.82 - $90,195.04 a year
- Mid-level
- Business Administration
- Business
- 403(b) matching
- Mileage reimbursement
Quick Apply
13d
Project Manager - Insurance Restoration (AAction Home Repairs)
Strongpoint Talent —Millersville, MD
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Residential
- Driver's License
- Fuel card
- Paid holidays
Quick Apply
Regional Safety Manager
The Berlin Steel Construction Company —Glen Burnie, MD
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply

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claims supervisor jobs near maryland

Customer Service Manager

Monument Metals
Frederick, MD

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Teamwork
Interpersonal skills
Managing teams in a customer support role
Spreadsheets
Coaching
Workplace dispute resolution
Incident Escalation
Managing clients in a customer support role
Team development
Supervising experience
Attention to detail
Organizational skills
Team motivation (leadership skill)
Team building

Full Job Description

Monument Metals is a fast-growing national precious metals dealer known for competitive pricing, exceptional customer service, and a strong reputation built on trust, transparency, and customer confidence. We serve investors and collectors nationwide and are committed to delivering a best-in-class customer experience in a high-trust industry.

We are seeking an experienced Customer Service Manager / Team Lead to help lead our growing customer service operation.

This is a hands-on leadership role ideal for someone who has experience supervising or leading teams in a call center, customer service, contact center, or high-volume customer support environment.

The right candidate is a strong people leader who enjoys coaching teams, improving processes, driving accountability, and helping elevate customer experience performance as our company continues to grow.

Key Responsibilities

Team Leadership & Supervision

Supervise, coach, and support a growing customer service team in a fast-paced environment
Lead daily customer service operations, helping ensure strong responsiveness, professionalism, and service quality
Monitor team performance, productivity, customer interactions, and operational KPIs
Provide ongoing coaching, feedback, and performance support to team members
Assist with onboarding, training, and development of new customer service representatives
Help foster a high-accountability, customer-first team culture
Support escalated customer issues and coach team members through complex situations

Customer Service & Operations

Respond to customer inquiries via phone, email, and in-person interactions when needed
Assist customers with orders, shipping questions, product inquiries, account support, scheduling, and order-related concerns
Review escalated customer cases and resolve issues with professionalism and strong problem-solving skills
Help maintain high standards for communication quality, response times, and customer satisfaction
Monitor operational workflows including refunds, reshipments, shipping claims, and customer issue resolution
Assist in reviewing and verifying suspicious orders
Partner cross-functionally with operations, shipping, ecommerce, and sales teams to improve customer experience and operational efficiency
Identify opportunities for process improvements, workflow optimization, and stronger team performance

Qualifications

Required

3–5 years of customer service leadership, team lead, supervisor, or management experience
Previous experience leading or supervising teams in a call center, contact center, customer support, or high-volume customer service environment
Strong coaching, leadership, and employee development skills
Strong conflict resolution, escalation handling, and problem-solving abilities
Excellent communication, organizational, and interpersonal skills
Comfortable working with customer service software, spreadsheets, reporting tools, and operational systems
Ability to remain calm, organized, and solutions-focused in fast-paced situations

Preferred:

Experience in ecommerce, financial services, logistics, retail operations, or other high-trust customer environments
Experience with call quality monitoring, team performance metrics, SLAs, or operational reporting
Associate’s or Bachelor’s degree preferred

What We’re Looking For

The ideal candidate is:

A strong people leader and coach
Comfortable managing priorities in a fast-paced environment
Process-driven and operationally minded
Customer-focused but also performance-oriented
Highly organized, dependable, and proactive
Comfortable holding teams accountable while creating a positive team culture
Excited by the opportunity to help build and improve a growing customer service operation

Why Join Monument Metals?

Be part of a fast-growing company in a stable, high-demand industry
Opportunity to help shape and improve customer service operations
Work closely with leadership in a growing organization
Long-term career growth and advancement opportunities
Competitive salary + benefits package

If you’re a proactive professional who takes pride in delivering excellent customer service, we’d love to hear from you!

Apply today and be a part of a team that values trust, efficiency, and customer satisfaction.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

claims supervisor jobs in maryland

Customer Service Manager

Claims Supervisor

Medicare Part B Operations Supervisor, Revenue Cycle

Pharmacy Services Supervisor - Remote US

Medicare/Medicaid Revenue Cycle Manager

Project Manager

MANAGER

Medical Billing (Claims) Supervisor

Office Supervisor

Claims Unit Manager

Medical Billing Manager - Maryland Medicaid

Manager, Leave Administration & Workers' Compensation

Manager, Editor, Government and Public Services (GPS)

Payment Policy Manager (Hybrid)

Medical Office Manager

Operations Supervisor

Client Relationship Manager

Billing and Collections Supervisor

Project Manager - Insurance Restoration (AAction Home Repairs)

Regional Safety Manager

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