Community & Resident Engagement Coordinator
for Special Populations and Seniors
Full-Time in Baltimore, Maryland
Starting Pay Range: $58,550 – $62,950 (DOE)
Communities Together Inc is a nonprofit organization providing community and resident engagement programs, services, and resources to residents of low- and moderate-income communities (aka affordable housing). We support residents in achieving self-reliance and improving their community. We coordinate programs that build residents’ financial health, health and wellness, community collaboration, youth development, and educational and career development. We serve more than 8,980 residents in 31 communities across Maryland, the District of Columbia, and northern Virginia.
We are well-funded, innovative, and growing. Opportunities to rise within the organization will accompany our steady, significant growth. We work hard, deliver excellent service, and have fun as a team. We have built a culture of honesty, strong communication, good humor, support, and trust. In the past nine months, our current team members have said, “I will retire with Communities Together,” and “This is the best group I’ve ever worked for,” and “I feel so lucky to have found this team,” and “I want to work my way up to become the leader,” and other similar expressions of satisfaction. Before we hire new team members, we first promote a discussion in which all current team members can have a full, eyes-wide-open and honest conversation with the candidate.
Communities Together Inc has been designated a Certified Organization for Residential Engagement Services (CORES) by SAHF (Stewards for Affordable Housing for the Future) – confirmation that we follow “best practices.” The Affordable Housing Conference of Montgomery County named Communities Together the winner of its 2024 Paul Sarbanes Excellence in Community Service Award. We have also received a Certificate of Special Congressional Recognition for our “passionate dedication to strengthening the vibrant communities living in affordable housing across the DMV through innovative and accessible services.”
The Community & Resident Engagement Coordinator supports affordable housing communities in Baltimore, Maryland. People with disabilities live in about 80% of the homes in the community. Nearly 50% are seniors. The Coordinator helps integrate residents with disabilities of all types into the community. At the other community, all residents are seniors. The Coordinator provides and coordinates community engagement activities, services, and resources to all residents of the community. This is a full-time position, and the Coordinator is responsible for supporting one community at the rate of 35 hours per week and works on-site in that community 4 days a week. (The Coordinator may work remotely from home for one day a week. The remaining 5 hours a week are devoted to team meetings, trainings, research, outreach, and other tasks designed to help the entire organization.)
The goals of the position include, but are not limited to, increased resident opportunities and self-reliance, strong resident voices and relationships, and community cohesion. Teamwork, working with community partners, programmatic planning, activity coordination, evaluation, and reporting are critical to this position.
Responsibilities include team collaboration and partnership; program planning, coordination, and implementation; program evaluation; fundraising; and support for residents to meet their personal and community goals.
Beyond residents, the Coordinator works with community managers, external providers and partners, case managers, team members, and owners to ensure that all residents are integrating into the larger community, participating in activities, and accessing resources necessary to live independently and sustainably.
The Coordinator works full-time and divides their time between on-site activities at the two communities and a few hours per week at home.
ESSENTIAL DUTIES
● Work with residents and site management team to develop and implement resident engagement programs and services to meet community demand.
● Develop programs that are inclusive of all residents – mainstreaming individuals with disabilities.
● Engage in community outreach activities for programs and services.
● Assist residents with personal and career development.
● Work with partners, case managers, providers, and residents who are disabled to assist them in integrating within the residential and local community.
● Track effectiveness and quality of community and resident engagement programs, services, and resources.
● Develop newsletters for outreach and support; share updates on social media and ensure that communication is adapted to provide information to those with needs relating to disabilities.
● Provide community referrals for social services, community services, rental assistance, enrichment, recreational, and leisure activities.
● Identify, establish, and implement processes to provide the efficient management of programs, goods, and services.
● Identify funding and grant sources and opportunities; write proposals; solicit donations.
● Maintain program documentation on activities for evaluation and reporting obligations, producing regular reports as required.
● Uphold ethical standards and Communities Together policies.
● Abide by the Mission and Values of Communities Together.
● Conduct other duties as assigned by their supervisor.
Required: Valid driver's license and acceptable driving record.
Requirements:
● Bachelor’s degree in social science, psychology, social work, counseling, education or human services related fields, the humanities, communications, or other liberal arts, or related fields. Work experience may replace a social science major.
● Work experience may replace a bachelor’s degree if it is accompanied by certificates, certifications, or related licensing demonstrating educational achievement in special populations, people with disabilities, and/or people with substance abuse and/or mental health issues.
● Knowledge of social and educational services available for referral to providers, partners, and case managers for residents with disabilities. This is not a clinical position.
● At least one full year’s experience working with individuals with disabilities is required.
● At least one year’s experience working with seniors is required.
● One year of experience in residential or community engagement, social work, community organizing, human services, or education, or a related field is mandatory.
● Excellent communication skills: ability to write reports, professional correspondence, and procedures required. Ability to present information and respond to questions required.
● Excellent team, leadership, and organizational skills; ability to identify, rank, and organize actions toward a goal. Willingness and ability to work collegially.
● Effective communication skills – verbal, written, presentational – with audiences diverse in age, race, ethnicity, religion, and gender.
● Skilled in MS Office and common platforms and applications.
● Cultural competence – with an understanding of the roles and effects of race, culture, poverty, and education.
● Full vaccination against Covid-19and other communicable diseases for which vaccines are widely available (e.g., polio, measles).
● A passion for social justice, human development, inclusion, and equity.
Preferences
● Experience working or living in a low-income community is highly desirable.
● Knowledge of Baltimore governmental and community programs would be desirable.
● Expertise and experience as a mental health provider, coordinator, or manager would be valued (Social Worker, Professional Counselor, Mental Health Professional).
WORK ENVIRONMENT:
The Coordinator works full-time. That includes working on-site 4 days a week at one affordable housing community. With the approval of the supervisor, the Coordinator may also work remotely one day a week. The Coordinator is expected to attend Communities Together weekly team meetings virtually, biweekly training sessions virtually, and occasionally in person at our offices in Silver Spring and Bethesda, Maryland and occasionally at other communities we serve.
● Communities Together abides by the strictest Federal, State, and local health restrictions to combat the Covid-19 pandemic and requires proof of vaccination for employees working with residents.
● The essential duties of this position require that the Coordinator be able to lift objects of up to thirty pounds, including unwieldy objects such as boxes and bins. The Coordinator must be able to carry objects for distances of at least one city block. The coordinator must be able to operate a laptop and phone. The Coordinator must own and be able to drive a car, SUV, van, or pickup truck.
● Communities Together has a diverse Board of Directors, and our staff team is likewise descended from Africa, Asia, Latin America, Europe, and the Caribbean.
Compensation & Benefits: The starting pay range for this position will be $58,550 to $62,950. The initial salary will be commensurate with applicable experience and expertise. Communities Together Inc offers a competitive benefits package including a health insurance reimbursement, a retirement plan matching contribution of up to 3 percent, all 11 Federal holidays, 15 days of paid time off (PTO) for new employees, flexible leave (aka “flex time”) for employees who have worked more than normal fulltime hours over the course of a week, extensive training, and a supportive and fun-loving team culture.
Communities Together Inc is headquartered in Bethesda, Maryland with offices in Silver Spring, Maryland. It is entirely independent from all other organizations and has no relationship with other organizations called “Communities Together” or other organizations with the initials “CTI”. For further information, please see our website at CommTogether.org.
Communities Together Inc is an EEO (equal employment opportunity) employer. Our Board of Directors is diverse, and our team members are diverse in race, ethnicity, age, gender, religion, national origin, and other facets of humanity. Inclusion, equity, and diversity are important principles in decisions and actions we take at all levels in the organization.
Job Type: Full-time
Pay: $58,550.00 - $62,950.00 per year
Benefits:
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
Ability to Commute:
- Baltimore, MD 21207 (Required)
Work Location: Hybrid remote in Baltimore, MD 21207
