Top 31 Entry level remote call center Jobs in Maryland

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
9d
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
9d
Member Services Representative I
Alterwood Health —Maryland
- $20 - $23 an hour
- 8 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Testing Accommodations Advocate
Prometric —Maryland
- $18 an hour
- Full-time
- Remote
- Microsoft Excel
- High school diploma or GED
- Organizational skills
Quick Apply
3d
Administrator Associate Service Center
Ahold Delhaize USA —Hyattsville, MD
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Microsoft Office
Remote Operations Center Operator
New Energy Equity —Annapolis, MD
- $50,000 - $60,000 a year
- Weekends as needed
- Remote
- Clean driving record
- Salesforce
- Office
- Health savings account
- Health insurance
Quick Apply
8d
Research Assistant - Chicago based (HPM - Center for Gun Violence Solutions)
Johns Hopkins University —Baltimore, MD
- $17.20 - $30.30 an hour
- Part-time
- Remote
- Background check
- Writing skills
- Mid-level
Customer Care Representative
Flavor & Fragrance —Essex, MD
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Research Assistant (Center for Technology in Education)
Johns Hopkins University —Baltimore, MD
- $17.20 - $30.30 an hour
- Monday to Friday
- Remote
- Background check
- Writing skills
- Master's degree
9d
Full-Time Clinical Supervisor (SUD) CAC-ADS
ITG Academy —Hyattsville, MD
- $35 - $42 an hour
- Full-time
- Background check
- 3 years
- Master's degree
Quick Apply
10d
Technical Support Specialist - Level 1
Port Cyber —Kensington, MD
- $45,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
Quick Apply
NOC Tier 1 (Overnight Shift) - Non-Merit
Baltimore County, MD —Towson, MD
- $31.15 - $40.45 an hour
- 12 hour shift
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
3d
Patient Support Supervisor - Certified Pharmacy Technician, Prior Authorizations
Shields Health Solutions —Baltimore, MD
- Remote
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid time off
Quick Apply
9d
Sales Associate I
Zimmer Biomet —Baltimore, MD
- $60,000 - $70,000 a year
- Weekends as needed
- Up to 50% travel
- English
- Operating room
- Wellness program
Credentials Program Specialist
US Military Treatment Facilities under DHA —Fort Meade, MD
- $57,736 - $91,815 a year
- Weekends as needed
- Background check
- Pass drug screening
- Research
- Continuing education credits
1d
FUL Park Ranger (Interpretation)
US National Park Service —Potomac, MD
- $46,610 - $91,815 a year
- Overtime
- Background check
- Customer service
- Writing skills
9d
Systems Engineer Development Program - Entry to Mid Level (Maryland)
US National Security Agency/Central Security Service —Fort Meade, MD
- $87,362 - $136,848 a year
- 8 hour shift
- Background check
- Doctoral degree
- Computer Science
3d
Systems Administrator Sr - Ex Pat GERMANY - Secret
Lockheed Martin Corporation —Bethesda, MD
- $81,600 - $143,865 a year
- Full-time
- Maintenance
- Windows
- Scripting
- Paid jury duty
- Paid holidays
HVAC Mechanic Apprentice
Loyola University Maryland —Baltimore, MD
- $24.29 - $30.36 an hour
- Weekends as needed
- Background check
- OSHA
- Basic math
7d
Pharmacy Technician (Sterile Compounding)
US National Institutes of Health —Montgomery County, MD
- $57,736 - $75,059 a year
- Online Application
- Background check
- Pass drug screening
- Clinic
8d

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Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Quick Apply

Job Details

Full-time
$32,256 - $59,136 a year
9 days ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Quick Apply

Refine Your Search

entry level remote call center jobs in maryland

Customer Service Advocate I (Remote)

Customer Service Advocate II (Remote)

Member Services Representative I

Testing Accommodations Advocate

Administrator Associate Service Center

Remote Operations Center Operator

Research Assistant - Chicago based (HPM - Center for Gun Violence Solutions)

Customer Care Representative

Research Assistant (Center for Technology in Education)

Full-Time Clinical Supervisor (SUD) CAC-ADS

Technical Support Specialist - Level 1

NOC Tier 1 (Overnight Shift) - Non-Merit

Patient Support Supervisor - Certified Pharmacy Technician, Prior Authorizations

Sales Associate I

Credentials Program Specialist

FUL Park Ranger (Interpretation)

Systems Engineer Development Program - Entry to Mid Level (Maryland)

Systems Administrator Sr - Ex Pat GERMANY - Secret

HVAC Mechanic Apprentice

Pharmacy Technician (Sterile Compounding)

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