Top 197 Incident manager Jobs in Maryland

Night Shift Incident Manager
Computer World Services —Bethesda, MD
- $87,000 - $100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Senior level
9d
Tier II Deskside Manager
General Dynamics Information Technology —Bethesda, MD
- $111,155 - $150,385 a year
- Hybrid work
- 5 years
- Mid-level
- Office
Incident Response (IR) Manager
Edgewater Federal Solutions, Inc. —Bethesda, MD
- $120,000 - $145,000 a year
- Weekends as needed
- Remote
- 5 years
- Bachelor's degree
- Computer networking
Incident Manager III
DigiFlight —Columbia, MD
- 5 years
- Bachelor of Science
- Research
- Paid holidays
- Disability insurance
Quick Apply
Incident Manager II
DigiFlight —Columbia, MD
- Bachelor of Science
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Manager, Business Support and Monitoring
Pandora Jewelry —Glen Burnie, MD
- $111,000 - $139,000 a year
- Full-time
- 5 years
- ERP systems
- Bachelor's degree
- AD&D insurance
- Paid holidays
Incident Response Expert III
DigiFlight —Columbia, MD
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Quick Apply
Tier II Incident Response Analyst
Edgewater Federal Solutions, Inc. —Bethesda, MD
- $85,000 - $110,000 a year
- Full-time
- Remote
- Computer Science
- Research
- Windows
Senior Manager Operations, Alsense(R)
Danfoss —Baltimore, MD
- $110,000 - $135,000 a year
- Full-time
- Remote
- Product management
- Travel
- Senior level
Incident Response (IR) Tech Lead
Edgewater Federal Solutions, Inc. —Bethesda, MD
- $160,000 - $190,000 a year
- Weekends as needed
- Remote
- 5 years
- Research
- Bachelor's degree
Incident Response and Forensics Lead
Accenture Federal Services —Germantown, MD
- $100,200 - $203,400 a year
- 7 years
- Mentoring
- US work authorization
Cloud Incident Response Training- Contract Instructors
Cybervance —Kensington, MD
- Contract
- Remote
- Mid-level
- Analysis skills
- Teaching
Quick Apply
Cyber Exercise Planner Associate
Morgan Stanley —Baltimore, MD
- $65,000 - $135,000 a year
- Full-time
- Military
- Mid-level
- 3 years
- Health savings account
- Paid holidays
12d
Senior Manager, Site & OT Support
Stanley Black & Decker —Towson, MD
- $110,600 - $178,000 a year
- Full-time
- Hybrid work
- System design
- 3 years
- Bachelor's degree
- Wellness program
- Employee stock purchase plan
Incident Tracking Analyst - Seasonal
Washington Commanders —Landover, MD
- $19 an hour
- Part-time
- 18 years or older
- Writing skills
- High school diploma or GED
- Free parking
- Employee discount
Contract Manager ? Armed & Unarmed Security Operations
Eagle Protection Agency LLC —Silver Spring, MD
- Full-time
- Senior level
- Communication skills
- 10 years
4d
Regional Director of Security (Senior Portfolio Manager)
Admiral Security Services —Bethesda, MD
- $135,000 - $140,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Military
- Paid holidays
- Disability insurance
Director of Security | Full-Time | CFG Bank Arena
Oak View Group —Baltimore, MD
- $125,000 - $135,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Incident Response Analyst
Edgewater Federal Solutions, Inc. —Bethesda, MD
- $60,000 - $85,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
- AD&D insurance
- Paid holidays
Incident Response – Hanover MD (Hybrid position)
ICS Nett —Hanover, MD
- Weekends as needed
- Hybrid work
- Mid-level
- Bachelor's degree
- 2 years
9d

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Night Shift Incident Manager

Computer World Services -
Bethesda, MD

Apply Now

Job Details

Full-time
$87,000 - $100,000 a year
9 days ago

Qualifications

Staff supervision
Responding to infrastructure failures
Team leadership
IT infrastructure
IT monitoring tools
Data interpretation
Network monitoring tools
Cross-functional communication

Full Job Description

The Night Shift Incident Manager is responsible for leading, coordinating, and overseeing the response to IT incidents that impact the NIH infrastructure, services, and users. This role acts as the central point of authority during incidents, ensuring rapid restoration of service, effective communication, and alignment among technical teams, stakeholders, and leadership. The Incident Manager maintains situational awareness, drives decision‑making, and ensures that incident handling follows established processes and quality standards. This person also, leads a lot of Maintenance Coordination activities because of the hours that are worked.

Key Tasks & Responsibilities

Major Incident Leadership:

Serve as the primary point of contact and authority for all incident‑related decisions.
Assess incident severity, declare incident levels (e.g., P1/P2 etc.), and escalate as needed.
Quickly evaluate technical information from monitoring tools such as SL1, SiteScope, Sunburst, and network telemetry.
Coordinate troubleshooting efforts with internal teams (TOC, network engineering, server teams) and external partners (e.g., Lumen field operations).

Communication & Stakeholder Coordination:

Direct all communications related to the incident, including updates to leadership, impacted ICs, and service owners.
Set up and manage communication bridges when required in MS Teams.
Keep internal and external stakeholders informed with accurate, timely, and concise updates.
Actively mitigate panic, confusion, or misalignment through calm, structured messaging.

Technical Oversight & Coordination:

Ensure all required technical SMEs are engaged and aligned on priorities.
Request additional resources, expertise, or escalation paths when necessary.
Maintain awareness of all activities performed during the incident and ensure efficient workflow.
Confirm the validity of troubleshooting steps and ensure teams are not duplicating work.

Decision‑Making & Delegation:

Make confident and timely decisions based on available data and SME input.
Delegate tasks to team members and expand the team as incident complexity increases.
Maintain focus on the broader incident timeline while individual teams address specific areas.

Post‑Incident Activities:

Lead and document post‑mortem reviews; ensure lessons learned are captured.
Produce incident documentation including incident reports, PRBs, ITASK records, and communication summaries.
Recommend process improvements, preventative actions, and training needs.

On‑Call Responsibilities:

(Reflecting CIT On‑Call Schedule expectations)

Provide on‑call coverage during assigned rotation periods on the weekends. You are not required to come on site but work remotely if there is a problem.
Always be reachable with phone and laptop available.
Respond within required timeframes (e.g., within 15 minutes); delays may result in corrective action.
Notify supervisors of conflicts or inability to cover assigned rotations.

Supervisory Responsibilities:

Approve Leave and Timesheets.
Mentor and Coach other TOC Engineers especially when they are having trouble with a process or procedure.
Notify Leadership of any problems or situations that may arise.
Provide guidance to the TOC Engineers by engaging in nightly operational activities.

Education & Experience

Required Skills & Competencies:

Bachelor’s degree from an 4 year accredited school program and 4 years of related experience.
Associates degree from an accredited program and 6 years of related experience.
Strong verbal and written communication skills.
High‑level understanding of NIH/CIT infrastructure, monitoring tools, and ITSM processes.
Ability to synthesize complex information quickly and make informed decisions.
Calm and steady demeanor under pressure; ability to manage stressed personnel.
Strong leadership qualities, including ability to direct diverse technical teams.
Proven problem‑solving skills and analytical thinking.
Experience participating in or leading major incident responses.

Preferred Experience

Prior experience with the ITIL Framework and certification.
Prior experience in incident management or similar operational command roles.
Familiarity with NIH network topology, data centers, and vendor support escalation.
Experience with ITSM platforms (ServiceNow), monitoring tools (SL1, SiteScope), and communication workflows such as xMatters.
Participation in mock drills, communication workshops, or incident management training.

Work Environment

Both a fast-paced and slow-paced operational setting, because of the off hours, involving real-time troubleshooting and cross-team coordination when possible. Most night events carry over to the morning to our Day Shift.
Frequent communication across OMS, network engineering teams, ICs, and external vendors.
Participation in TOC meetings, weekly incident reviews, and documentation improvement discussions.

Security Clearance

Must be able to obtain government customer clearance.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

Normal Shift Hours 10PM-6:30AM EST M-F
This team provides 24x7x365 support to the user community. Program covers a 24/7 operation, and members are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises.
This is also a Hybrid Position where you would come into work certain days on-site in Bethesda, MD and teleworking some days from home.

$87,000 - $100,000 a year

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

incident manager jobs in maryland

Night Shift Incident Manager

Tier II Deskside Manager

Incident Response (IR) Manager

Incident Manager III

Incident Manager II

Manager, Business Support and Monitoring

Incident Response Expert III

Tier II Incident Response Analyst

Senior Manager Operations, Alsense(R)

Incident Response (IR) Tech Lead

Incident Response and Forensics Lead

Cloud Incident Response Training- Contract Instructors

Cyber Exercise Planner Associate

Senior Manager, Site & OT Support

Incident Tracking Analyst - Seasonal

Contract Manager ? Armed & Unarmed Security Operations

Regional Director of Security (Senior Portfolio Manager)

Director of Security | Full-Time | CFG Bank Arena

Incident Response Analyst

Incident Response – Hanover MD (Hybrid position)

I want to receive the latest job alert for incident manager in maryland

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