Top 684 Customer service representative Jobs in Mason Oh

Disputes Intake Analyst - Cincinnati, OH
Fifth Third Bank —Cincinnati, OH
- $21.50 an hour
- Full-time
- Customer service
- Writing skills
- Research
- Paid training
13d
HVAC Customer Service Representative
The Habegger Corporation —Cincinnati, OH
- $48,000 - $52,000 a year
- Full-time
- English
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - Business Development Center for Service and Cashier
Northgate Chryser Dodge Jeep Ram —Cincinnati, OH
- $15 - $20 an hour
- Full-time
- CRM software
- Microsoft Excel
- Dealership
- Health insurance
- Dental insurance
Quick Apply
17h
Customer Care Representative I, II
Elevance Health —Mason, OH
- 8 hour shift
- Data analysis skills
- Research
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
12h
Hybrid Client Service Representative
Abacus Service Corporation —Mason, OH
- $25 - $26 an hour
- Temporary
- Hybrid work
- Mid-level
Quick Apply
15h
Byram Healthcare Customer Service Representative
Byram Healthcare Centers Inc —West Chester, OH
- $20 - $22 an hour
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
6d
Customer Success Specialist
LCS - London Computer Systems —Cincinnati, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid parental leave
Quick Apply
Customer Service Representative
Williams-Sonoma Inc. Customer Care Centers —Cincinnati, OH
- From $15 an hour
- Full-time
- Remote
- Residential
- 1 year
- Communication skills
- Paid time off
- Work from home
12d
Delivery Station Customer Service Associate, SDS
Amazon.com Services LLC —West Chester, OH
- $18 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Employee assistance program
- 401(k) matching
Customer Care Representative II
Elevance Health —Mason, OH
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- Computer skills
- Work from home
Quick Apply
Customer Service Representative
Cx Innovative Solutions —Cincinnati, OH
- $22.30 - $23.30 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Health insurance
Quick Apply
10d
Customer Relations Specialist
Mint Med —Cincinnati, OH
- $21 - $24 an hour
- Full-time
- Google Workspace
- Writing skills
- Medical office experience
Quick Apply
Customer Service Representative
Cintas —Mason, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Profit sharing
- AD&D insurance
7d
CUSTOMER SERVICE ADMINISTRATOR
YKK AP America Inc. —West Chester, OH
- ERP systems
- Pass drug screening
- Mid-level
- Opportunities for advancement
3d
Customer Service Representative - State Farm Agent Team Member
Ashley Johnston - State Farm Agent —Monroe, OH
- $40,000 - $55,100 a year
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
Entry Level Customer Service Assistant
Strive Global Events —Cincinnati, OH
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
11d
Healthcare Services Coordinator
ProScan Imaging, LLC —Township of Liberty, OH
- Full-time
- Background check
- Customer service
- Writing skills
- Health savings account
- Health insurance
Quick Apply
5d
Inbound Call Center Representative
Park Core Group —Cincinnati, OH
- $17 - $26 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid training
- Health insurance
Quick Apply
12d
Customer Relations Representative - State Farm Agent Team Member
Mellisa Vasquez - State Farm Agent —Hamilton, OH
- $20 - $25 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Service Associate
Wawa, Inc. —Township of Liberty, OH
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance

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Disputes Intake Analyst - Cincinnati, OH

Fifth Third Bank -
Cincinnati, OH

Apply Now

Job Details

Full-time
$21.50 an hour
13 days ago

Benefits

Paid training

Qualifications

Customer records maintenance
Compliance risk assessment
Customer relationship building
Case assessment
Phone communication
UCC law
Customer service
Writing skills
Client inquiry handling
Regulatory compliance in claims processing
Employee relationship building
De-escalation techniques
Incident Escalation
Records management
Attention to detail
Customer engagement
Customer relationship management
Compliance documentation
Consumer dispute resolution
Computer skills
Case referral
Escalation handling
Client interaction via phone calls
Banking regulatory compliance
Customer data entry

Full Job Description

Training: Full time & Paid Training 7 Weeks: Monday–Friday 8:00 AM - 4:30 PM

Work Shift after Training – multiple choices including:

11:45 A - 8:15 p - M-F
11:45 A - 8:15 pm M-R (off Friday) 8:30 A-5:00P Sat

There may be some alternative schedules with different days off during the week

Compensation: $21.50 hourly + 10% Shift Diff on weekend days + benefits after 30 days

Job Description Summary Job Description Summary Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank.

By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both.

Additional Information

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Collective Agreement Details

Collective Agreement Collective Agreement(empty)
Job Description Job Description GENERAL FUNCTION: Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information. The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank. By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Performance Metrics: SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning.
Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting.
Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards.
Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally.
Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager.
Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews.
Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports.
Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis.
Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports.
One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.
Associate's degree or equivalent work experience.
Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.
Excellent teamwork, interpersonal skills, and relationship building skills.
Proactive in identifying potential concerns and following up to resolve such issues.
Strong attention to detail and organizational skills.
Ability to work under pressure and meet deadlines within regulatory timeframes.
Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.
Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.

Job Type: Full-time

Pay: $21.50 per hour

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

Apply Now

Refine Your Search

customer service representative jobs in mason oh

Disputes Intake Analyst - Cincinnati, OH

HVAC Customer Service Representative

Customer Service Representative - Business Development Center for Service and Cashier

Customer Care Representative I, II

Hybrid Client Service Representative

Byram Healthcare Customer Service Representative

Customer Success Specialist

Customer Service Representative

Delivery Station Customer Service Associate, SDS

Customer Care Representative II

Customer Service Representative

Customer Relations Specialist

Customer Service Representative

CUSTOMER SERVICE ADMINISTRATOR

Customer Service Representative - State Farm Agent Team Member

Entry Level Customer Service Assistant

Healthcare Services Coordinator

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Customer Service Associate

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