Top 7 Cemetery services representative Jobs in Massachusetts

Cemetery Services Representative
PROPRIETORS OF THE CEMETERY OF MOUNT AUBURN —Cambridge, MA
- $23 - $27 an hour
- Full-time
- Office
- 3 years
- Administrative experience
Quick Apply
Administrative Assistant / Customer Service Representative
Boston Catholic Cemetery Association —Roslindale, MA
- From $20 an hour
- Part-time
- Background check
- Microsoft Excel
- Inventory management
- Paid holidays
- Disability insurance
Quick Apply
DPW Administrative Assistant
Town of Paxton —Paxton, MA
- $26.56 - $27.90 an hour
- Weekends as needed
- Word processing
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Head Custodian (FT)
Archdiocese of Boston —Braintree, MA
- $50,000 - $65,000 a year
- Weekends as needed
- Hospitality
- Customer service
- Sanitation
10d
Sales Representative – GIS Software
The Kenerson Group (TKG) —Athol, MA
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Business development
- Driver's License
- Health insurance
- Opportunities for advancement
Quick Apply
Finance & Operations Manager
Collaborative of St. Albert the Great & St. Francis Xavier —South Weymouth, MA
- $80,000 - $95,000 a year
- Full-time
- Background check
- Management
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
4d
Arborist
City of Beverly —Beverly, MA
- $30.35 - $31.58 an hour
- Full-time
- CDL B
- Background check
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
10d

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Cemetery Services Representative

PROPRIETORS OF THE CEMETERY OF MOUNT AUBURN
Cambridge, MA

Quick Apply

Job Details

Full-time
$23 - $27 an hour

Qualifications

Administrative experience
High school diploma or GED
Driver's License
CRM system proficiency
Productivity software
Cross-functional collaboration
Cross-functional communication

Full Job Description

ORGANIZATION

Mount Auburn Cemetery is the first rural, or garden, cemetery in the United States, located on the line between Cambridge and Watertown 4 miles west of Boston. It is the burial site of many prominent Bostonians as well as being a National Historic Landmark. Dedicated in 1831 and set with classical monuments in a rolling landscaped terrain, it marked a distinct break with Colonial-era burying grounds and church-affiliated graveyards. The 175-acre cemetery is important both for its historical aspects and for its role as botanic garden. It is Watertown's largest contiguous open space and extends into Cambridge to the east. It was designated a National Historic Landmark District in 2003.

POSITION SUMMARY

The Cemetery Services Representative is responsible for delivering exceptional service while supporting the needs of families, clients, and the Cemetery Services Department. The Representative works as the main reception to the front office to provide a welcoming and engaging experience for all who enter. The Representative is responsible for fielding client inquiries, generating estimates, invoices, and work orders related to the care of lots and graves. The Representative displays compassion, sensitivity, and good business ethics in all interactions with clients and visitors. The Representative ensures seamless, collaborative service by communicating and coordinating efforts with all applicable departments. Additionally, the Representative provides administrative support and completes tasks as needed within the Cemetery Services Department.

KEY RESPONSIBILITIES

Serves as the first point of contact for in person inquiries.
Responsible for welcoming appearances of the front office while ensuring proper use of admin rooms.
Works collaboratively with all members of the Cemetery Services team to ensure excellent and seamless service to Cemetery guests and clients.
Generates, processes, monitors, and closes work orders associated with lot care following the designated workflow.
Oversee the chain of custody and handling of cremated remains between crematory and our families or funeral directors.
Ensures accurate data collection and data entry, managing sensitive personal information and records.
Enters client information into the CMS database, ensuring accurate records of client details while processing payments efficiently and securely.
Assists with client phone calls and mailings (physical and electronic) related to burials and lot care.
Communicates effectively and in a timely manner to department leaders, co-workers, and management by telephone, e-mail, and in person.
Maintains working knowledge of Mount Auburn’s Rules & Regulations, the Cemetery’s

established business practices and internal workflows, and Massachusetts cemetery law.

May be required to perform other duties as requested by supervisor.

QUALIFICATIONS

High School Diploma is required
Welcoming, attentive, and detail-oriented with excellent multitasking skills
2 – 3 years of customer service and administrative experience
Proficient in Microsoft Office and capable of learning new CRM systems
Strong communication and collaboration skills across all levels
Excellent organizational skills
Self-starter with strong initiative and ability to work independently
Valid driver’s license is required

PHYSICAL REQUIREMENTS

Work in an office setting, seated for extended periods while using a computer
Move between desk, front counter, and files
Operate standard office equipment (computers, televisions, mail machine, photocopiers, scanners)
Prepare conference room for meetings and site visits by pushing in chairs and tidying up space
Sort through and organize files, closets and office equipment as needed
Move outdoors occasionally to meet visitors in varying weather

Mount Auburn Cemetery is an equal-opportunity employer. It does not discriminate in employment opportunities on the basis of race, color, ancestry, religion, gender, national origin, age, pregnancy, citizenship status, physical or mental ability, military status, sexual orientation or any other characteristic protected by law.

Quick Apply

Refine Your Search

cemetery services representative jobs in massachusetts

Cemetery Services Representative

Administrative Assistant / Customer Service Representative

DPW Administrative Assistant

Head Custodian (FT)

Sales Representative – GIS Software

Finance & Operations Manager

Arborist

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