Top 184 Claims associate Jobs in Massachusetts

Customer Service & First Report Claims Associate
Plymouth Rock Assurance Corporation —Boston, MA
- $45,000 - $50,500 a year
- Full-time
- In-person
- Associate's degree
- Communication skills
- Paid training
- Wellness program
Quick Apply
Associate Claims Advocate
Cross Insurance —Norwell, MA
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Business development
- Analysis skills
- Health savings account
- AD&D insurance
Litigation Associate (Complex Business)
Leoforce —Boston, MA
- $220,000 - $325,000 a year
- Hybrid work
- Writing skills
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
IP Litigation Associate
Everforth —Boston, MA
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Business development
Quick Apply
5d
Associate Claims Adjuster, Workers Compensation
Liberty Mutual —Boston, MA
- $50,000 - $94,000 a year
- Full-time
- Customer service
- Mid-level
- Analysis skills
Minute Clinic Accounts Receivable Associate, Senior Coordinator, Revenue Cycle
CVS Health —Massachusetts
- $18.50 - $42.35 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
11d
Associate People Operations Specialist
CarGurus —Boston, MA
- Full-time
- Hybrid work
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Property & Casualty Insurance Claims Operations Consultant, Sr. Associate
PRICE WATERHOUSE COOPERS —Boston, MA
- $77,000 - $202,000 a year
- Computer Science
- Mid-level
- Finance
- Paid holidays
- Health insurance
Associate, Quality Assurance
Ametros Financial —Wilmington, MA
- $22 - $24 an hour
- Full-time
- Remote
- Bachelor of Science
- Administrative experience
- High school diploma or GED
1d
Associate Medical Risk Consultant
Berkshire Hathaway Specialty Insurance —Boston, MA
- $65,000 - $85,000 a year
- Full-time
- Office
- Home Health
- Organizational skills
- Paid parental leave
- AD&D insurance
Quick Apply
Actuarial Associate (Remote Opportunity)
American Family Mutual Insurance Company —Boston, MA
- Full-time
- Remote
- Research
- Mid-level
- 3 years
Quick Apply
Risk Management Associate
First Realty Management Corp —Boston, MA
- $95,000 - $110,000 a year
- Full-time
- Microsoft Word
- Basic math
- Research
Quick Apply
Associate Claim Rep, Outside Property
The Travelers Companies, Inc. —Hudson, MA
- $52,600 - $86,800 a year
- Remote
- Residential
- High school diploma or GED
- Driver's License
- Wellness program
- Paid holidays
Regulatory Affairs Associate
Ajinomoto Health & Nutrition North America, Inc. —Ayer, MA
- $74,449 - $87,500 a year
- Full-time
- Bachelor of Science
- Research
- Office
Quick Apply
Tax Associate, Business Incentives Group - Summer 2026 (Boston)
BDO —Boston, MA
- $71,000 - $120,000 a year
- Full-time
- Computer Science
- Research
- Mid-level
- Employee stock ownership plan
- Opportunities for advancement
Associate Actuary - Risk Management
AIG PC Global Services, Inc. —Boston, MA
- $110,000 - $145,000 a year
- Email
- Research
- Mid-level
- Office
- Health insurance
Quick Apply
Regulatory Affairs Associate
Ajinomoto Cambrooke, Inc. —Ayer, MA
- $71,449 - $87,500 a year
- Full-time
- Bachelor of Science
- Writing skills
- Research
- Paid parental leave
- Paid holidays
Pharmacy Customer Service Associate
Walgreens —Brockton, MA
- $17 - $19 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Client Service Associate
Focus Partners Wealth —Needham, MA
- $60,000 - $65,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Associate Managing Consultant, Advisors & Consulting Services (S&T) – Fraud and Authorizations Focus
Mastercard —Boston, MA
- $118,000 - $176,000 a year
- Online Application
- English
- Bachelor's degree
- Team management
- Paid jury duty
- Health savings account

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Customer Service & First Report Claims Associate

Plymouth Rock Assurance Corporation -
Boston, MA

Quick Apply

Job Details

Full-time
$45,000 - $50,500 a year

Benefits

Paid training
Wellness program
Commuter assistance
Paid parental leave
Paid holidays
Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Family leave
Parental leave
Vision insurance
401(k) matching

Qualifications

Employee relationship building
Stakeholder relationship building

Full Job Description

We are seeking a smart, driven, and customer-focused Customer Service & Claims Associate to join our growing Personal Lines team. In this role, you will be responsible for delivering exceptional service to customers, agents, and reporting parties through phone, email, text, and chat. This position supports both customer service inquiries and reporting an accident and filing of a claim. You will serve as an important first point of contact for customers, assisting with policy-related questions, gathering information after an auto accident, and helping create an exceptional customer experience. No prior insurance experience is required. Extensive paid training and ongoing support will be provided to help you build strong knowledge of our auto insurance products, systems, and customer service practices. This is a rewarding full-time opportunity with competitive benefits, career growth potential, and the chance to develop valuable communication, and problem-solving skills.

Company Culture

We believe that happy employees create happy customers. Our team is committed to fostering a positive, inclusive, and collaborative workplace where employees are supported, encouraged to grow, and empowered to deliver excellent customer experiences every day.

Essential Duties and Responsibilities

Provide exceptional customer service.
Serve as the initial point of contact for customers or reporting parties following an auto accident.
Support customer inquiries through multiple channels, including phone, email, text, and chat.
Actively listen to customers, demonstrate empathy, and respond with professionalism and courtesy.
Create new auto claims files efficiently and accurately, create a detailed and natural handoff to claims experts.
Confirm initial coverage details and provide clear, concise information.
Use critical thinking and problem-solving skills to identify customer needs and provide effective solutions.
Accurately update and maintain customer, policy, and claim information.
Build positive relationships with customers, agents, claim representatives, and peers.
Adapt quickly to changing processes, systems, and customer needs.
Work efficiently in a fast-paced environment while maintaining high-quality customer experience.

Qualifications & Education:

Associate or bachelor's degree preferred (or working towards degree)
Minimum of 1 year of overall work experience preferred.
Excellent verbal and written communication skills.
Ability to listen actively, show empathy, and support customers with patience and tact.
Strong problem-solving skills and the ability to identify and address customer needs.
Comfortable working in a fast-paced environment supporting a growing customer base.
Ability to work effectively in a team environment.
Self-motivated with a commitment to continuous learning and improvement in customer service practices.
Core hours are 8-4, 9-5, 10-6 Monday – Friday, with rotating Saturdays from 9-2. Shift placement dependent on needs of the business

Perks & Benefits:

4 weeks accrued paid time off + 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Salary Range: $45,000 - $50,500 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

#LI-RJ1

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Refine Your Search

claims associate jobs in massachusetts

Customer Service & First Report Claims Associate

Associate Claims Advocate

Litigation Associate (Complex Business)

IP Litigation Associate

Associate Claims Adjuster, Workers Compensation

Minute Clinic Accounts Receivable Associate, Senior Coordinator, Revenue Cycle

Associate People Operations Specialist

Property & Casualty Insurance Claims Operations Consultant, Sr. Associate

Associate, Quality Assurance

Associate Medical Risk Consultant

Actuarial Associate (Remote Opportunity)

Risk Management Associate

Associate Claim Rep, Outside Property

Regulatory Affairs Associate

Tax Associate, Business Incentives Group - Summer 2026 (Boston)

Associate Actuary - Risk Management

Regulatory Affairs Associate

Pharmacy Customer Service Associate

Client Service Associate

Associate Managing Consultant, Advisors & Consulting Services (S&T) – Fraud and Authorizations Focus

I want to receive the latest job alert for claims associate in massachusetts

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