Top 8976 Customer experience manager Jobs in Massachusetts

Service Manager
Methuen CDJR —Methuen, MA
- $125,000 - $205,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
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5d
Laboratory Manager (3+ Years of Clinical Laboratory Experience Required)
TotalCare Laboratory —Concord, MA
- $125,000 - $140,000 a year
- 8 hour shift
- Laboratory experience
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
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Customer Service Manager
Keltron Corp —Rockland, MA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
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11d
Manager, Regional Service, East
Mycronic —Tewksbury, MA
- $100,000 - $130,000 a year
- Full-time
- Engineering
- Office
- Microsoft Office
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Property Manager
Paradigm Properties —Boston, MA
- $91,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Health savings account
- Paid holidays
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12d
Office Manager
NVIDIA —Westford, MA
- $84,000 - $143,750 a year
- Full-time
- Office
- 8 years
- Analysis skills
9d
Customer Success Manager
Crayon —Boston, MA
- $90,000 - $115,000 a year
- Full-time
- Remote
- Project management
- Senior level
- Paid parental leave
- Health insurance
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Customer Success Manager
Monotype —Woburn, MA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- 2 years
- Communication skills
- Health insurance
- Paid time off
Customer Success Manager
Level Data LLC —Boston, MA
- $75,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Travel
- Paid parental leave
- Health insurance
Manager Travel Operations
Staples, Inc. —Framingham, MA
- $96,000 - $138,000 a year
- Background check
- Microsoft Excel
- 5 years
- Store discount
- Paid holidays
Partnership Manager
Keurig Dr Pepper —Burlington, MA
- $96,800 - $130,000 a year
- Email
- Sales
- Bachelor's degree
- Travel
- Mileage reimbursement
- Paid parental leave
(USA) Manager, Facility Services
Walmart —Springfield, MA
- $90,000 - $180,000 a year
- High school
- Engineering
- Mentoring
- Paid jury duty
- Paid parental leave
CRM Manager
Tripadvisor —Needham, MA
- $120,000 - $140,000 a year
- Email
- Remote
- Analysis skills
- Organizational skills
- Senior level
- Health insurance
- Tuition reimbursement
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General Manager
Miraval Berkshires Resort and Spa —Lenox, MA
- $210,000 - $280,000 a year
- Full-time
- Mentoring
- Senior level
- Communication skills
4d
Product Manager
Interra Health —Boston, MA
- $110,000 - $153,000 a year
- Full-time
- Remote
- 5 years
- Pass drug screening
- Analysis skills
- Paid parental leave
- Health savings account
Business Operations Lead
Prelim —Boston, MA
- $240,000 - $260,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Dental insurance
- 401(k)
Location Manager
Cintas —Chelmsford, MA
- $109,800 - $142,740 a year
- Full-time
- Inventory management
- 5 years
- High school diploma or GED
- Profit sharing
- AD&D insurance
Principal Customer Success Manager - Veza
ServiceNow —Waltham, MA
- $133,600 - $233,800 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
11d
Brand Manager
Ocean Spray Cranberries, Inc. —Boston, MA
- $116,300 - $145,400 a year
- Full-time
- Bachelor of Science
- Mid-level
- Master's degree
- Health savings account
- Paid holidays
Quick Apply
Center Manager
Biolife Plasma Services —Attleboro, MA
- $95,920 - $131,890 a year
- Weekends as needed
- CPR Certification
- BLS Certification
- Mid-level
- Paid holidays
- Disability insurance

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customer experience manager jobs near massachusetts

Service Manager

Methuen CDJR
Methuen, MA

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Job Details

Full-time
$125,000 - $205,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Auto service management
Business operations

Full Job Description

NOW HIRING

SERVICE MANAGER

$125,000–$205,000 / Year • Full-Time • In-Person

Methuen, MA • Brand-new state-of-the-art facility

EARN $125,000–$205,000 / YEAR

Base + gross, hours-per-RO, CSI, and department net bonuses

ABOUT METHUEN CDJR

Methuen CDJR — part of The Best Automotive Group — is opening a brand-new Chrysler, Dodge, Jeep, and Ram dealership in the heart of the Merrimack Valley, and we’re building the fixed-ops leadership team from the ground up. We are an established, family-oriented automotive group with a strong reputation for integrity, professionalism, and outstanding customer service throughout the region.

Our reputation is built on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. What makes us different is our people — accessible, knowledgeable, accountable, and committed to doing things the right way.

ABOUT THE ROLE

We’re hiring a Service Manager to run the service department at our brand-new Methuen CDJR store. You will own the service drive, the shop floor, the numbers, and the team. Service Advisors, Dispatcher, Technicians, Lube Techs, and Porters all report through you. This is a P&L seat — you’re running a business inside the business, and you’ll have the tools, the equipment, and the leadership backing to do it right.

Compensation: $125,000–$205,000 per year (base + bonuses on customer-pay gross, hours per RO, CSI, and department net profit). Top of the range goes to proven CDJR / high-volume Service Managers who can hit numbers and hold CSI at the same time.

RESPONSIBILITIES

Own the full P&L of the service department — customer-pay, warranty, and internal

Lead Service Advisors, Dispatcher, Technicians, Lube Techs, and Porters — hire, train, coach, and hold accountable

Drive customer-pay gross, hours per RO, effective labor rate, and dispatch efficiency

Own CSI — every customer, every RO, every survey; recover unhappy customers personally when it matters

Manage shop capacity, technician productivity, and proficiency; balance the schedule against demand

Partner with the Parts Manager on stocking, campaigns, and back-counter flow

Execute Mopar / FCA warranty policies with clean claims and low chargebacks

Run daily save-a-RO, hold weekly one-on-ones with advisors, and lead monthly team meetings

Recruit, hire, and onboard technicians and advisors — build the bench

Own service marketing, retention campaigns, and equity / service-to-sales opportunities in partnership with the BDC

Report to the GM on department performance, KPIs, and forecast

QUALIFICATIONS

3+ years of automotive Service Manager experience required — this is not an entry-level role

CDJR / Mopar dealership service leadership experience strongly preferred

Proven track record of driving customer-pay gross, HPR, and department net while holding CSI

Deep understanding of warranty submission, op-codes, labor times, and manufacturer policy

Strong recruiter, coach, and leader — you can build and retain a team

Proficiency with dealership DMS (Reynolds, CDK, Dealertrack) and manufacturer service systems

Excellent leadership, communication, and follow-through skills

Process-driven leader who runs the day — not the other way around

Valid driver’s license with a clean driving record

WHY JOIN OUR TEAM

Brand-new shop. Modern equipment. New inventory. Dedicated dispatcher and BDC to feed the drive. A parts department being built alongside you. And a leadership team that respects fixed ops as the profit engine it is. Real bonus plan. Real growth path to Fixed Operations Director and GM across The Best Automotive Group. Come build the department the way it should be built.

WHAT WE OFFER

$125,000–$205,000/yr earning potential

Medical / Health insurance

Gross, HPR, CSI, and net-profit bonuses

Dental insurance

Demonstrator vehicle program

Vision insurance

401(k) with company match

Life insurance

Paid time off (PTO)

Employee vehicle purchase discounts

Mopar leadership & fixed-ops training

Clear path to Fixed Ops Director / GM

APPLY TODAY

Submit your resume in person or by email to be considered. All inquiries handled with discretion. Qualified candidates will be contacted directly.

Pre-Employment Screening: All applicants must successfully complete pre-employment screening, including a background check, motor vehicle record (MVR) review, and drug testing, as a condition of employment.

Equal Opportunity Employer

Methuen CDJR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you require an accommodation.

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Refine Your Search

customer experience manager jobs in massachusetts

Service Manager

Laboratory Manager (3+ Years of Clinical Laboratory Experience Required)

Customer Service Manager

Manager, Regional Service, East

Property Manager

Office Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Manager Travel Operations

Partnership Manager

(USA) Manager, Facility Services

CRM Manager

General Manager

Product Manager

Business Operations Lead

Location Manager

Principal Customer Success Manager - Veza

Brand Manager

Center Manager

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