Curion is looking for an exceptional Client Services Coordinator to become the operational heartbeat of our client experience.
This is not a traditional administrative role. You’ll serve as the “air traffic controller” for our Client Services team, coordinating people, schedules, vendors, projects, procurement, and communication to ensure our clients receive the seamless, white-glove experience they’ve come to expect. Your job is to remove friction. You’ll enable the team to focus on solving
complex technology challenges while you keep everything around them moving with precision. You won’t be the one troubleshooting a network or programming a control system. You’ll be the person making sure the right people are in the right place, with the right information, at the right time.
If you’re energized by organizing complexity, anticipating needs, and helping others perform at their best, we’d love to meet you.
Who is Curion?
Curion provides concierge technology management for some of the most discerning individuals and families in Greater Boston. Our clients rely on us to simplify every aspect of their technology, from personal devices and home networks to smart homes, security systems, audio/video, lighting, Wi-Fi, access control, and ongoing technology planning. Our clients don’t hire us simply because we’re technical experts. They hire us because they trust us. We communicate clearly. We follow through relentlessly. We sweat the details. We anticipate needs before they’re expressed. We make technology feel effortless.
Where are we looking?
Greater Boston / New England preferred. This is a remote-first position, but we strongly prefer someone local enough to participate in occasional in-person meetings, planning sessions, and company events.
What type of job is this?
Full-time
What is the compensation?
The annual base salary for this role is $70,000. In addition to base salary, this position participates in our performance bonus program and receives a 100% company-funded medical insurance plan along with a $250 monthly employer contribution to your Health Savings Account (HSA) ($500 for insurance plans with dependents). Combined, the total compensation package can reach approximately $95,000, depending on performance and benefit elections.
Who would you report to?
Our Client Services Director.
What should you bring to the table?
● Experience in operations, project coordination, client services, executive support, scheduling, or administrative operations.
● Exceptional organizational skills and the ability to juggle multiple priorities without letting details slip.
● Outstanding written and verbal communication.
● Strong proficiency with Google Workspace and spreadsheets.
● Comfort learning and mastering new software platforms.
● Exceptional follow-through and attention to detail.
● A proactive mindset. You don’t wait for information—you go find it.
● Strong judgment and emotional intelligence.
● Confidence communicating with clients, executive assistants, household staff, vendors, contractors, and internal teammates.
● Comfort working in a fast-moving small business where priorities shift throughout the day.
● Familiarity with Apple products and the Google Workspace ecosystem.
● Comfort leveraging AI tools to improve efficiency and productivity.
What will really get our attention?
● Experience supporting executives, family offices, concierge organizations, luxury service businesses, or professional services firms.
● Experience coordinating projects involving multiple stakeholders.
● Experience with procurement, inventory management, or vendor coordination.
● Experience with platforms such as Slack, Notion, D-Tools, Zendesk, RingCentral, or similar business systems.
● A genuine love for organizing complexity and helping others succeed.
What we bring to the table
● A team of aces willing to do anything for each other
● Competitive salary
● Performance bonus opportunity
● 100% company-paid medical insurance
● $500 monthly Health Savings Account contribution
● Eligibility for dental, vision, short-term disability, and life insurance
● Flexible time off policy
● 401(k) plan
● Remote-first work environment
What would a typical day look like?
Every day is different. You may start your morning coordinating schedules for our technical specialists, confirming an onsite visit with a client’s executive assistant, ordering equipment for an upcoming project, and following up with a vendor regarding an overdue shipment. Later in the day, you may be communicating with a property manager about building access, updating project documentation, coordinating inventory, preparing invoices, tracking open client requests, or making sure everyone involved in a project has the information they need.
Your responsibility is to keep work moving. You should always know what’s happening across the team, what information is missing, and who needs to be contacted next. When something begins falling through the cracks, you’re already addressing it before anyone else notices.
Core Responsibilities
● Coordinate the daily activities of the Client Services team.
● Manage calendars, scheduling, and technician dispatch.
● Coordinate communication with clients, executive assistants, household staff, vendors, contractors, and property managers.
● Track service requests, open tickets, project milestones, and follow-up items.
● Monitor work in progress and proactively identify missing information or stalled work.
● Prepare the team for successful onsite visits.
● Support procurement, purchasing, inventory management, and vendor coordination.
● Maintain accurate information across operational systems.
● Support invoicing, billing, and administrative operations.
● Help continuously improve operational processes as the company grows.
Work Schedule
This is a full-time, exempt salaried position. Our typical business hours are Monday through Friday, approximately 7:30 AM to 5:30 PM. While this position does not have on-call responsibilities, we value flexibility, responsiveness, and a willingness to occasionally adjust when client needs require it.
What this role is NOT
This is not a passive administrative role. You’re not here to wait for instructions, forward emails, or simply schedule meetings. You’re here to orchestrate, anticipate, and keep work moving.You notice gaps before others do. You ask the right questions. You follow up relentlessly. You make sure nothing falls through the cracks, allowing the rest of the team to focus on delivering an exceptional client experience.
Who thrives here?
The people who excel in this role genuinely enjoy being the person behind the scenes who makes everything work. They don’t need to be the hero in the room. They take pride in knowing everyone else performs better because they were organized, prepared, and thinking three steps ahead. They naturally anticipate needs, enjoy solving operational puzzles, communicate proactively, and get genuine satisfaction from creating order out of complexity. If your first instinct is to ask, “What can I do to keep this moving?” you’ll probably fit right in.
Our Values - The way we do our work is just as important as the work itself. These values define the experience we strive to create for our clients and the expectations we have for ourselves and one another.
● Demonstrate EQ, Not Just IQ: We serve with emotional fluency. In high-touch, high-trust environments, how you make someone feel matters. We bring empathy, discretion, and situational awareness to every interaction, whether supporting a client, collaborating with teammates, or coordinating behind the scenes.
● Own the Experience: Every interaction is your responsibility. From the first touchpoint to the final follow-up, you take ownership of the client and team experience. You anticipate needs, follow through, and never leave people wondering what happens next.
● Obsess Over the Details: Excellence lives in the details. Names, notes, schedules, preferences, follow-ups, and communication all matter. We operate in an environment where precision is a form of respect.
● Build Genuine Connections: Authenticity builds trust. Our clients and partners can tell the difference between scripted service and genuine care. We strive to build lasting relationships by being thoughtful, engaged, and authentic.
● Act with Initiative: Anticipation is one of the highest forms of service. We don’t wait to be told what to do. We think ahead, solve problems before they become problems, and take ownership without being asked.
● Be Proactively Transparent: Trust is built through clarity. We communicate early, share context, raise concerns before they escalate, and are comfortable having honest conversations. Internally and externally, we believe transparency builds stronger relationships.
● Have a Growth Mindset: Better today than yesterday. We embrace feedback, learn from mistakes, continually improve our craft, and approach every challenge with humility, curiosity, and a desire to grow.
Pay: $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What makes you interested in potentially joining the Curion Technology team?
Work Location: In person
