Top 181 Front of house shift leader Jobs in Massachusetts

Guest Service Ambassador
The Newbury Boston —Boston, MA
- $28.22 - $33.20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
2d
Host
Moxies —Boston, MA
- $18 - $22 an hour
- Part-time
- Continuous improvement
- Cleaning
- In-person
- Health insurance
- Dental insurance
Quick Apply
Overnight Guest Experience Specialist / Butler (Part Time)
RAFFLES —Boston, MA
- $26.86 - $29.84 an hour
- 8 hour shift
- Mid-level
- Organizational skills
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Director of Front Office
Omni Hotels & Resorts —Boston, MA
- $70,000 - $96,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Supervising experience
Quick Apply
8d
Assistant Front Office Manager
The Langham Boston —Boston, MA
- $78,000 - $84,000 a year
- Weekends as needed
- CPR Certification
- Sales
- Mid-level
- Health insurance
- Tuition reimbursement
Quick Apply
13d
Sous Chef - Boston
Tatte Bakery & Café —Brookline, MA
- $65,000 - $79,000 a year
- Weekends as needed
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Dental insurance
- Employee assistance program
Quick Apply
Front of House Shift Leader
Chick-fil-A —Hudson, MA
- From $20 an hour
- 8 hour shift
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- In-person
- Paid training
- Employee discount
Quick Apply
Kitchen Manager
Taco Azul —Boston, MA
- $55,000 - $60,000 a year
- 12 hour shift
- Casual dining restaurant
- ServSafe
- Cooking
- Paid training
- Health insurance
Quick Apply
Premium Club Manager, TD Garden
Delaware North —Boston, MA
- $65,500 - $88,400 a year
- Weekends as needed
- Mid-level
- No degree
- Leadership
- Paid parental leave
- Paid holidays
Artisanal Market Manager & Buyer
Two Pence Market —Milton, MA
- $55,000 - $65,000 a year
- Full-time
- Ability to walk for extended periods
- Merchandising
- Restaurant management
- Paid training
- Health insurance
Quick Apply
Experience Lead
Sloomoo Institute —Boston, MA
- $21 an hour
- Part-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Hourly Assistant General Manager / FOH Manager
DiBlasi's Food & Drink —Reading, MA
- $24 - $28 an hour
- Overtime
- Bar
- ServSafe
- Mid-level
Quick Apply
5d
Manager of Operations
Chick-fil-A —Foxborough, MA
- $25 - $35 an hour
- Weekends as needed
- Google Workspace
- 3 years
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Restaurant Floor Manager - 5K Signing Bonus! - Professional Growth Opportunity!
Big Dill Hospitality —Waltham, MA
- $65,000 - $80,000 a year
- Overtime
- Hospitality
- ServSafe
- Mid-level
- Paid training
- Health insurance
Quick Apply
Assistant General Manager - Boston
Tatte Bakery & Café —Boston, MA
- $66,000 - $81,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- ServSafe
- Dental insurance
- Employee assistance program
Quick Apply
Cafe Head Chef - Boston
Tatte Bakery & Café —Brookline, MA
- $73,000 - $94,000 a year
- Weekends as needed
- Hospitality
- Mid-level
- High school diploma or GED
- Free parking
- Commuter assistance
Quick Apply
Assistant General Manager
Goodwin Recruiting —Boston, MA
- Full-time
- Inventory management
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
BOS Lounge Stockroom Agent
Swissport International AG —Boston, MA
- $21.50 an hour
- 8 hour shift
- Background check
- Customer service
- Merchandising
- Paid holidays
- Health insurance
Culinary Operations Manager
Advanced Hospitality —Boston, MA
- $75,000 - $85,000 a year
- Weekends as needed
- Hospitality
- Spanish
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Jake N Joes Sports Grille —Foxborough, MA
- $25 - $30 an hour
- Weekends as needed
- Bar
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply

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front of house shift leader jobs near massachusetts

Guest Service Ambassador

The Newbury Boston -
Boston, MA

Apply Now

Job Details

Full-time
$28.22 - $33.20 an hour
2 days ago

Qualifications

Computer operation
Confidential information handling
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview:

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk.
Follow all standards required by the Forbes Five Star service such as:
Must use guest name
Must show genuine interest
Must demonstrate anticipatory service
Must close interactions appropriately
Must smile and maintain engaging expression
Maintain proper operation of the computer and telephone console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies as per Highgate standards and PCI compliance.
Be aware of all rates, packages and special promotions.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology and usage of luxury language as per Forbes standards.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete credit check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and room upselling programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Complete daily shift checklist.

Qualifications:

Education & Experience:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.

Physical Requirements:

Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.

General Requirements:

Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Must be extremely professional and demonstrate genuine and intuitive service.
Support Highgate core values: passion, innovation, integrity, ownership and community.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

front of house shift leader jobs in massachusetts

Guest Service Ambassador

Host

Overnight Guest Experience Specialist / Butler (Part Time)

Director of Front Office

Assistant Front Office Manager

Sous Chef - Boston

Front of House Shift Leader

Kitchen Manager

Premium Club Manager, TD Garden

Artisanal Market Manager & Buyer

Experience Lead

Hourly Assistant General Manager / FOH Manager

Manager of Operations

Restaurant Floor Manager - 5K Signing Bonus! - Professional Growth Opportunity!

Assistant General Manager - Boston

Cafe Head Chef - Boston

Assistant General Manager

BOS Lounge Stockroom Agent

Culinary Operations Manager

Restaurant Manager

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