Top 129 Help desk technician Jobs in Massachusetts

Support Engineer/Field Technician
Velonex Technologies —Boston, MA
- $30 - $34 an hour
- Full-time
- Hybrid work
- Google Workspace
- Ability to walk for extended periods
- Mid-level
- Mileage reimbursement
- Health insurance
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Help Desk Technician
Weston Nurseries —Hopkinton, MA
- $23 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
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IT Support-Tier I Technician - Herb Chambers
Asbury —Boston, MA
- $30 - $35 an hour
- Full-time
- Dealership
- 5 years
- Mid-level
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Help Desk Technician
KECHES LAW GROUP PC —Milton, MA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Windows
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Help Desk Technician
TeamLogic IT of Northeast Massachusetts —Woburn, MA
- Full-time
- Hybrid work
- Office
- Windows
- 3 years
- Work from home
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IT Support Services Technician
Wheaton College Massachusetts —Norton, MA
- $28.50 - $30.00 an hour
- Full-time
- Classroom
- Google Workspace
- Mid-level
DESKTOP SUPPORT TECHNICIAN
Ci Design, Inc. —Boston, MA
- $55,000 a year
- Weekends as needed
- Office
- Residential
- Communication skills
- Commuter assistance
- Paid holidays
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Senior Help Desk Technician II
Contact Government Services, LLC —Boston, MA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
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Helpdesk Level 1 & 2 (Contract Position)
CyberFire IT Solutions —Lexington, MA
- $30 - $40 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- Windows
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2d
Systems Support Specialist
Merrimack Health —Lawrence, MA
- $34.08 an hour
- Full-time
- Hospital
- Mid-level
- 3 years
- Free parking
- Paid time off
Help Desk Technician II
Rise Baking Company, LLC —Worcester, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- 401(k)
Help Desk Technician
Suzor IT —East Walpole, MA
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Boston, MA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician (Desktop Lead) - Roxbury Community College
Roxbury Community College —Boston, MA
- $68,000 a year
- Full-time
- Classroom
- University
- Senior level
IT Technician
Systems Support Corporation —Marshfield, MA
- $50,000 - $55,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid time off
- Retirement plan
Quick Apply
Help Desk Technician - Level 1
MBRAUN —Attleboro, MA
- $21 - $26 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
2d
Technology Support Technician (40 hours/12 months), ICTS
Cambridge Public Schools —Cambridge, MA
- $81,538 - $91,180 a year
- Online Application
- Classroom
- Research
- Mid-level
Help Desk Technician III
IBSS Corporation —Gloucester, MA
- $70,000 - $80,000 a year
- Hybrid work
- Google Workspace
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician
Institution for Savings —Ipswich, MA
- $26.50 - $35.00 an hour
- Full-time
- Microsoft Outlook
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
IT On-Site Support Technician
WSP —Boston, MA
- $57,800 - $90,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance

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help desk technician jobs near massachusetts

Support Engineer/Field Technician

Velonex Technologies
Boston, MA

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Job Details

Full-time
$30 - $34 an hour

Benefits

Mileage reimbursement
Health insurance
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Performance monitoring
Non-technical user support
Teamwork
Interpersonal skills
Server backup and recovery
Microsoft Exchange
Windows
Firewall
IT monitoring tools
Email configuration (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)
VMware
Desktop administration
Active Directory management
Help desk

Full Job Description

Do you thrive in a fast-paced, ever-changing environment where no two days are the same? Are you energized by solving complex technical challenges, working with a wide variety of technologies, and supporting clients across diverse industries? If you're looking for an opportunity to continuously expand your technical expertise while delivering exceptional customer service, we'd love to meet you.

Working in a Managed Services Provider (MSP) environment is both rewarding and challenging. You'll gain hands-on experience with a broad range of technologies, infrastructures, and business environments while collaborating with clients who rely on your expertise to keep their organizations running. Every day presents new opportunities to learn, problem solve and make a meaningful impact.

As a recipient of the “MSP 501 Award from Channel Futures”, we're proud to be recognized as one of the industry's top managed service providers. Join a team that values technical excellence, continuous learning, and outstanding client service.

If you are a skilled Support Engineer/Field Technician, we have a place for you. You will provide technical support for a diverse client base, assisting with computer systems, hardware, software, and network infrastructure—but above all, you'll be helping people. If delivering white-glove service while continuously expanding your IT knowledge is what motivates you, this role is for you.

You'll respond to support requests, perform diagnostics, troubleshoot technical issues, and implement effective solutions both remotely and onsite.

Location Requirements

Candidates must currently reside within 30–45 minutes of North Boston, MA (including areas such as Haverhill, Medford, Somerville, Lowell, and surrounding communities).

This is a hybrid position that primarily works from home, with onsite client visits throughout the Greater Boston Metro area approximately 3–5 days per week. A reliable personal vehicle is required (public transportation is not sufficient). Mileage reimbursement is provided.

Key Responsibilities

Provide onsite and remote end-user support.
Manage and support client IT infrastructure, including VMware environments, switches, storage devices, routers, firewalls, servers, workstations, and mobile devices.
Create and maintain technical documentation, procedures, and reports.
Serve as first-level technical support while escalating issues as appropriate.
Participate in after-hours support when required.
Deliver exceptional customer service while effectively managing multiple priorities in a dynamic MSP environment.
Troubleshoot a wide variety of hardware, software, networking, and cloud technologies across multiple client environments.

Minimum Qualifications

Experience supporting Microsoft 365, Microsoft desktop and server operating systems, Microsoft Exchange, Active Directory, IIS, and Terminal Services.
Strong networking knowledge including TCP/IP, DNS, DHCP, routing, VLANs, IPsec and SSL VPNs, firewalls, and wireless networking.
Experience with storage arrays, backup and replication solutions, and monitoring systems.
Strong troubleshooting and problem-solving skills.
Ability to work independently, remain composed under pressure, and communicate effectively with both technical and non-technical users.

Preferred Qualifications

Certifications and/or experience with VMware, Fortinet (FortiGate), Microsoft, and Cisco technologies.
Experience with Trend Micro, Dell servers and storage, Symantec Backup Exec, Enterprise Vault, Veeam, CrashPlan, Google Workspace, and Apple products.
Previous experience working for a Managed Services Provider (MSP) utilizing Remote Monitoring and Management (RMM) tools.
Experience designing and implementing IT solutions tailored to client business needs.
Experience deploying and supporting VMware virtual infrastructure; Hyper-V experience is a plus.
Experience troubleshooting and deploying macOS systems.

Benefits

We believe in investing in our team and providing the support you need to thrive both professionally and personally.

Competitive base salary
Performance-based bonus pool participation
Generous paid time off (PTO)
Comprehensive, high-quality health insurance
401(k) with company matching
Company-paid, approved technical certifications
Ongoing professional development and career growth opportunities
A healthy work-life balance with a flexible, supportive team culture

Physical Requirements

Ability to stand, sit, and walk for extended periods.
Ability to lift, push, or pull up to 40 pounds.

If you want to work for a company that offers great benefits, good work/life balance and many opportunities to develop and grow Velonex is a good company to join. Velonex Technologies fosters an environment that is both challenging and rewarding – fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.

*EEO Statement*

Velonex Technologies is an equal opportunity employer.

Our Core Values are who we are and in everything we do:

· We serve others

· We are committed to continuous improvement

· We are learners & sharers of knowledge

· We strive for excellence

· We do everything with honesty and integrity

Job Type: Full-time

Pay: $30.00 - $34.00 per hour

Benefits:

401(k) matching
Health insurance
Paid time off

Application Question(s):

Do you have your own vehicle to visit clients on-site?
Are you ok with traveling to on-site clients within the Boston Metro area?
Do you live 30 mins from Haverhill, Medford, Somerville, or Lowell?
Do you live North of Boston area?

Experience:

Help desk: 2 years (Required)
Windows: 2 years (Required)

Work Location: On the road

Quick Apply

Refine Your Search

help desk technician jobs in massachusetts

Support Engineer/Field Technician

Help Desk Technician

IT Support-Tier I Technician - Herb Chambers

Help Desk Technician

Help Desk Technician

IT Support Services Technician

DESKTOP SUPPORT TECHNICIAN

Senior Help Desk Technician II

Helpdesk Level 1 & 2 (Contract Position)

Systems Support Specialist

Help Desk Technician II

Help Desk Technician

Senior Help Desk Technician

Service Desk Technician (Desktop Lead) - Roxbury Community College

IT Technician

Help Desk Technician - Level 1

Technology Support Technician (40 hours/12 months), ICTS

Help Desk Technician III

Help Desk Technician

IT On-Site Support Technician

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