Top 2320 Member advocate Jobs in Massachusetts

Independent Member Advocate - Hybrid (Medfield, MA)
OneDigital —Medfield, MA
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Commuter assistance
- Disability insurance
College Persistence Advisor (PT) - Boston, MA (Virtual)
The Academy Group, Inc. —Boston, MA
- $90 - $105 an hour
- Part-time
- Remote
- High school
- Mid-level
- 3 years
Quick Apply
Community Development Manager
Imprivata —Waltham, MA
- $136,000 - $146,000 a year
- Full-time
- Hybrid work
- Marketing
- 5 years
- Salesforce
Administrative Business Partner, Search Ads
Google —Cambridge, MA
- $79,000 - $113,000 a year
- Full-time
- Mid-level
- Office
- 2 years
Member Service Advocate
point32health (Pierpoint International) —Canton, MA
- $22 an hour
- Monday to Friday
- HIPAA
- Continuous improvement
- Conflict management
- Disability insurance
- Health insurance
Executive Support Analyst
Fidelity Investments —Boston, MA
- $80,000 - $153,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Loan repayment program
- Health insurance
12d
DevRel Evangelist / Advocate - Remote
Guardsquare —Boston, MA
- Full-time
- Hybrid work
- Public speaking
- Mid-level
- Communication skills
Residential Nurse (RN) (Mental Health Services)
Vinfen —Groveland, MA
- $94,300 a year
- Full-time
- Bilingual
- Background check
- Nursing
Licensed Practical Nurse (LPN) - Evening/Nights - $7,500 Sign-On Bonus!
Linden Ponds by Erickson Senior Living —Hingham, MA
- $34 - $55 an hour
- Full-time
- CPR Certification
- Management
- BLS Certification
- Health insurance
- Dental insurance
7d
Dentist
DEO —Groton, MA
- From $180,000 a year
- Part-time
- Private practice
- Dental office
- Mid-level
- Continuing education credits
Quick Apply
Registered Nurse
Vinfen —Hyannis, MA
- $92,250 a year
- Full-time
- Bilingual
- Background check
- Nursing
- Health insurance
- Dental insurance
Quick Apply
9d
RN ED Case Manager per diem
South Shore Health —Weymouth, MA
- $59.42 - $86.20 an hour
- Part-time
- Acute care
- Nursing
- Patient monitoring
12d
LPN (Brain Injury)
Vinfen —Braintree, MA
- $38.44 an hour
- Full-time
- Bilingual
- Background check
- CPR Certification
Quick Apply
Managing Attorney
Way Finders —Springfield, MA
- $145,000 - $155,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Continuous improvement
- 403(b) matching
- Commuter assistance
9d
Licensed Practical Nurse (LPN) (Brain Injury)
Vinfen —Braintree, MA
- $38.44 an hour
- Full-time
- Background check
- Nursing
- Clean driving record
Quick Apply
Registered Nurse - Operating Room (OR)
Saint Vincent Hospital —Worcester, MA
- Full-time
- Background check
- CPR Certification
- Nursing
- Relocation assistance
- 401(k)
Quick Apply
Licensed Practical Nurse (LPN) (Brain Injury)
Vinfen —Braintree, MA
- $38.44 an hour
- Full-time
- Background check
- Clean driving record
- Computer literacy
Quick Apply
Victim Witness Advocate
Cape & Islands District Attorney —Edgartown, MA
- $45,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Dental Hygienist
DEO —Groton, MA
- $48 - $54 an hour
- Part-time
- Private practice
- Dental office
- In-person
- Paid holidays
- Paid time off
Quick Apply
2d
Staff Attorney Family Law
DOVE, Inc. —Quincy, MA
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Management
- Health savings account
- AD&D insurance
Quick Apply
13d

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member advocate jobs near massachusetts

Independent Member Advocate - Hybrid (Medfield, MA)

OneDigital -
Medfield, MA

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Job Details

Full-time
$28 - $32 an hour

Benefits

Commuter assistance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Microsoft Excel
Microsoft Outlook
High school diploma or GED

Full Job Description

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity:

Summary:

As an Independent Member Advocate, you will be the first point of contact for our clients’ employees providing concierge service support via phone and emails. Your role is to ensure a positive member experience by addressing benefit inquiries, educating members on available resources and resolving claims/service provider billing issues efficiently.

Essential Duties and Responsibilities (include but are not limited to):

Manage high volume of incoming calls and emails explaining healthcare plan benefits, assisting members with locating in-network physicians/facilities, educating members on available self-help resources maintaining 90% or above in answered calls.
Outbound calls to provide eligibility/benefit information to healthcare service providers, advocating for member with health care provider, pharmacy, insurance carrier to resolve problems quickly and efficiently.
Respond to basic inquiries on Flex Spending Accounts/Commuter Benefits, ancillary benefits, COBRA and Medicare
Troubleshoot debit card declines and online portal access
Identify eligibility or claims errors, and collaborate with other departments for correction to ensure a seamless member experience
Review book of business prior to renewal to revise client/member contact sheets and renewal materials to include Benefits Guide, benefit summaries, medical funding sheets in conjunction with built plans
Verify eligibility and benefits for healthcare providers and inquiries regarding claim payments and remittances.
Document call and email interactions according to standard procedure
Respond to incoming email inquiries efficiently and timely with follow-ups according to standard procedure
Escalate complex issues to higher-level representatives when necessary
Build and retain relationships with plan members and clients
Maintain 3 or above on CSAT Phone surveys

Qualifications, Skills and Requirements:

High school diploma or equivalent.
Basic customer service skills with a friendly, professional demeanor
Strong communication and interpersonal skills.
Willingness to learn and adapt to new processes
Ability to thrive in a fast-paced environment
Reliability, punctuality, and the ability to manage time efficiently while handling multiple duties at once

Education, Training and Experience:

6 months to 2 Years of customer service experience in group benefits: 2 years is preferred
Knowledge of healthcare benefits and the ability to communicate information to members
Proficient in Microsoft Outlook, Word, Excel and PowerPoint;

The typical base pay range for this role nationwide is $28 to $32 per hour.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here .

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!

Apply Now

Refine Your Search

member advocate jobs in massachusetts

Independent Member Advocate - Hybrid (Medfield, MA)

College Persistence Advisor (PT) - Boston, MA (Virtual)

Community Development Manager

Administrative Business Partner, Search Ads

Member Service Advocate

Executive Support Analyst

DevRel Evangelist / Advocate - Remote

Residential Nurse (RN) (Mental Health Services)

Licensed Practical Nurse (LPN) - Evening/Nights - $7,500 Sign-On Bonus!

Dentist

Registered Nurse

RN ED Case Manager per diem

LPN (Brain Injury)

Managing Attorney

Licensed Practical Nurse (LPN) (Brain Injury)

Registered Nurse - Operating Room (OR)

Licensed Practical Nurse (LPN) (Brain Injury)

Victim Witness Advocate

Dental Hygienist

Staff Attorney Family Law

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