Top 1606 Phone representative Jobs in Massachusetts

Customer Service Representative
Commonwealth Diagnostics International —Salem, MA
- $21 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
3d
Remote Inside Sales Representative
Liberty Mutual —Bedford, MA
- $45,000 - $100,000 a year
- Full-time
- Remote
- Customer service
- Organizational skills
- Typing
- Paid training
- Health insurance
9d
Customer Service Representative
Lorden-The Home Climate Company —Ayer, MA
- $22 - $28 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (CSR)
MSI —Norwood, MA
- $18.75 - $21.75 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
Customer Service Representative
National Seating & Mobility, Inc. —Wilmington, MA
- $20 an hour
- Computer literacy
- Office
- High school diploma or GED
- Disability insurance
- Tuition reimbursement
Quick Apply
Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote
Blue Cross Blue Shield of Massachusetts —Hingham, MA
- $20.40 an hour
- Full-time
- Remote
- Microsoft Word
- Computer literacy
- Research
- Health insurance
- Dental insurance
13d
Customer Success Representative
Reliable Respiratory —Dartmouth, MA
- $30 an hour
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
11d
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Non-Acute Pharmaceutical Sales Representative
Cardinal Health —Massachusetts
- $57,000 - $81,600 a year
- Remote
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health savings account
10d
Customer Service Representative - Billing
Quest Diagnostics —Marlborough, MA
- $17.20 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Computer literacy
- Employee stock purchase plan
- Disability insurance
Quick Apply
6d
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Contact Center Rep
Baystate Health —Holyoke, MA
- $20.79 - $29.82 an hour
- Full-time
- Spanish
- Writing skills
- Medical office experience
- 403(b) matching
- Health insurance
3d
Patient Services Representative - OB/GYN- Per Diem
Sturdy Health —Attleboro, MA
- $19.85 - $30.05 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health insurance
- Dental insurance
Virtual Consumer Service Representative
Lifetime Brands —Medford, MA
- $16 - $17 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Client Services Representative
Trane Technologies —Wilmington, MA
- $66,056.66 - $96,039.99 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Business Development Representative
B-Stock —Boston, MA
- $26.44 - $27.40 an hour
- Remote
- Marketing
- Research
- Mid-level
- Health insurance
- Dental insurance
Patient Access Representative 40 Hrs, Scheduling; varying shifts between 7am – 5:30pm
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
12d
Patient Care Coordinator
Optum —Worcester, MA
- $18 - $32 an hour
- 8 hour shift
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Pass drug screening
6d
Scheduling Representative
Sell My Junk Car MA —Massachusetts
- Entry level
Student Services Representative
Tufts University —Medford, MA
- $23.00 - $31.70 an hour
- Extended hours
- Hybrid work
- School experience
- High school diploma or GED
- University

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Customer Service Representative

Commonwealth Diagnostics International -
Salem, MA

Quick Apply

Job Details

Full-time
$21 an hour
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Live chat
Teamwork
Customer service
Microsoft Office
High school diploma or GED
Data entry
Organizational skills
Time management

Full Job Description

COMMONWEALTH DIAGNOSTICS INTERNATIONAL, INC – CUSTOMER SERVICE REPRESENTATIVE

About CDI

Commonwealth Diagnostics International, Inc (CDI) was founded in 2015 in Salem, MA. We are a diagnostics laboratory company manufacturing, shipping, and processing breath tests for GI disorders. Our focus is providing a patient forward service. We offer breath tests that are easy-to-use, quick, and safe for patients, while providing valuable insight to providers to support meaningful GI health outcomes.

CDI sends our kits directly to patients’ homes, and providers’ offices, and provides support through every step of the process. From ordering, patient testing assistance, billing support, as well as reporting and clinical support for providers, our team is available! CDI’s at-home breath test offerings include kits for Small Intestinal Bacterial Overgrowth (SIBO) and Intestinal Methanogen Overgrowth (IMO), as well as for fructose malabsorption, lactose malabsorption, and sucrose malabsorption. Learn about our tests here: Functional GI Breath Tests | Commonwealth Diagnostics International.

The Position

Commonwealth Diagnostics International, Inc is looking for a motivated Customer Service Representative, with a history of excellent customer service and computer experience, to join our growing team. Our Customer Service Representatives are the first line of contact with our patients and providers. Prior medical industry experience is not required! Our team of Customer Service Representatives maintains a wide knowledge of our processes to assist patients and providers with their inquiries in a thorough and efficient manner, gained through extensive training. Key skills include written and oral communication, multi-tasking, database experience, and general technical aptitude.

Summary/Objective

Customer Service Representatives are responsible for providing exceptional customer service by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members. This role is fully on-site in our Salem, MA office. Those in this role must maintain a thorough understanding of the testing process, turnaround times, and basic billing practices as well as functional computer skills, basic troubleshooting, and acquiring thorough familiarity with our proprietary database platform.

Essential Functions

· Deliver superlative customer service to all CDI patients and providers.

· Answer all inbound customer service phone calls; answering inquiries if customer service or billing related, sending calls to appropriate department otherwise.

· Placing outbound calls to patients to assist with any questions they may have about the testing preparation, process, billing, etc.

· Responding to patient and provider communications via email and chat via multiple platforms.

· Using high attention to detail to perform accurate data entry, updating patient and provider information as requested. Coordinate with other departments, if needed.

· Answering general insurance and billing questions, processing patient payments, and reaching out to the billing team when escalation is needed.

· Ability to follow HIPAA regulations and handle confidential medical information with utmost care.

· Ability to adapt to new processes and updated procedures as needed.

· Perform other duties, as assigned.

Competencies

A Customer Service Representative should excel in the following areas:

· Exemplary written and verbal communication skills.

· Excellent organization and time-management skills.

· Ability to make decisions and judgements with discretion.

· High-level reading comprehension.

· Proficient de-escalation skills and ability to empathize with patients.

· Problem-solving skills.

· Collaborative, team-player attitude.

· Strong interpersonal skills.

· Ability to work efficiently both independently and as part of a team.

· Ability to meet deadlines and volume goals in a fast-paced environment.

· Detail-oriented and ability to multitask.

· Accountability and ownership.

· HIPAA compliance experience is preferred, but training is provided.

· Ability to properly handle confidential information.

· Proficient computer skills and ability to perform basic trouble shooting.

· Software experience including, but not limited to, Microsoft Office Suite (Outlook, Teams, Word, Excel, OneNote, PowerPoint) and database platform experience.

· Ability to reliably commute to our main office in Salem, MA for scheduled hours.

Supervisory Responsibility

Not applicable to position

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, printers, copiers, facsimiles, and phones, as well as related programs and software.

Position Type/Expected Hours of Work

This is a full-time, on-site position. Monday through Friday, 9 a.m. to 5 p.m. EST. Occasional evening and weekend work may be required as job duties demand.

Travel

Not applicable to position

Preferred Education and Experience

High school degree or equivalent and 2 years Customer Service experience.

Additional Eligibility Qualifications

None required for this position

Work Authorization

Authorized to work in the USA

AAP/EEO Statement

CDI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CDI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Application Question(s):

Do you have familiarity with HIPAA regulations and/or information confidentiality?

Ability to Commute:

Salem, MA 01970 (Required)

Ability to Relocate:

Salem, MA 01970: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

phone representative jobs in massachusetts

Customer Service Representative

Remote Inside Sales Representative

Customer Service Representative

Customer Service Representative (CSR)

Customer Service Representative

Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote

Customer Success Representative

Admin I Customer Care Representative

Non-Acute Pharmaceutical Sales Representative

Customer Service Representative - Billing

Patient Experience Representative- ORL Call Center

Contact Center Rep

Patient Services Representative - OB/GYN- Per Diem

Virtual Consumer Service Representative

Client Services Representative

Business Development Representative

Patient Access Representative 40 Hrs, Scheduling; varying shifts between 7am – 5:30pm

Patient Care Coordinator

Scheduling Representative

Student Services Representative

I want to receive the latest job alert for phone representative in massachusetts

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