Top 2584 Service delivery director Jobs in Massachusetts

Associate Director, Customer Service
Repligen Corporation —Waltham, MA
- $143,200.40 - $205,864.95 a year
- Full-time
- 5 years
- Bachelor of Science
- Writing skills
- Dental insurance
- Flexible spending account
Interim Director of Labor and Delivery
Jackson Healthcare —Boston, MA
- $221,000 - $234,000 a year
- Contract
- Nursing
- RN License
- Hospital
- Health insurance
- Dental insurance
Quick Apply
RN/LPN Wellness Nurse - Part Time Overnights + overnight stipend
Maplewood Brewster LLC —Brewster, MA
- $40 an hour
- Part-time
- CPR Certification
- Management
- RN License
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst (BCBA) - In-Home ABA Services
Boston Behavior Learning Centers —Stoughton, MA
- $77,000 - $88,000 a year
- Part-time
- Hybrid work
- Data analysis skills
- Mid-level
- Master's degree
- Travel reimbursement
- Continuing education credits
Quick Apply
Director of Landscape Design & Construction
Ivy Studio, LLC —Canton, MA
- $130,000 - $165,000 a year
- Full-time
- Hybrid work
- 7 years
- Construction site
- Residential
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Quality Assurance Associate - Residential
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- Residential
Quality Assurance Associate - Day & Employment
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- 3 years
Medical Director
Vinfen —Lowell, MA
- $307,500 a year
- Full-time
- Background check
- Medicine
- Psychiatry
Quick Apply
Clinical Director
Brook Behavioral Health —Abington, MA
- $115,000 - $145,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- HIPAA
- Experience working with children
- Health insurance
- Paid time off
Quick Apply
Center Clinical Manager
Community Autism Services —Brockton, MA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Clinic
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
LPN - or RN - Home Care Nurse - GREAT PAY, GREAT BENEFITS AND GREAT SCHEDULE - M -F 8.30 AM - 5:00 PM
Fallon Health —Framingham, MA
- Full-time
- CPR Certification
- Nursing
- RN License
Physician
Duffy Health Center, Inc. —Hyannis, MA
- $85 - $100 an hour
- Part-time
- Medicine
- Addiction Medicine
- HIPAA
Quick Apply
Intercare Nurse Manager
Baystate Health —Springfield, MA
- $128,419 - $174,553 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Continuing education credits
- 403(b) matching
Quick Apply
Medical Director
The Retreat of Boston, LLC —Ludlow, MA
- $215,000 - $250,000 a year
- Full-time
- Psychiatry
- Addiction Medicine
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
Laboratory Manager (3+ Years of Clinical Laboratory Experience Required)
TotalCare Laboratory —Concord, MA
- $125,000 - $140,000 a year
- 8 hour shift
- Laboratory experience
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Primary Care Clinician
OUTER CAPE HEALTH SERVICES INC —Orleans, MA
- $110,000 - $240,000 a year
- Weekends as needed
- Medicine
- Microsoft Outlook
- Management
Quick Apply
7d
Experienced Security Account Manager
Northeast Security —Boston, MA
- $70,000 - $80,000 a year
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
Quick Apply
9d
Medical Technologist Specialist, Hematology (Days)
Boston Medical Center —Boston, MA
- $40 - $52 an hour
- 8 hour shift
- 5 years
- English
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Bilingual - OFFICE PROGRAM AND ENGAGEMENT ADMINISTRATOR
ACT Lawrence —Lawrence, MA
- From $47,000 a year
- Weekends as needed
- Background check
- Spanish
- Microsoft Excel
- Paid holidays
- 401(k)
Quick Apply
Senior Tax Manager / Tax Director
Stone & Company, LLC —Lexington, MA
- Full-time
- Hybrid work
- 6 years
- CPA
- Research
- Health insurance
- Dental insurance
Quick Apply
2d

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service delivery director jobs near massachusetts

Associate Director, Customer Service

Repligen Corporation -
Waltham, MA

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Job Details

Full-time
$143,200.40 - $205,864.95 a year

Benefits

Dental insurance
Flexible spending account
Paid time off
Vision insurance
Retirement plan

Qualifications

Customer communication
Stakeholder engagement
Accounts receivable management
Cash application
Managing teams in a customer support role
Writing skills
Frontline customer support management
Client invoicing
Logistics order management
Business operations
Cross-functional communication

Full Job Description

The Americas customer service leader owns, standardizes, and continuously improves the end-to-end order management and customer experience, from order capture through order fulfillment, invoicing, cash application, and dispute resolution, for regional customers. Operating with considerable latitude, this leadership role guides the successful resolution of complex, process and system challenges, working with key stakeholders to drive order execution and customer delivery excellence. As a significant leadership role in Customer service this role is also expected to support global process and customer experience improvement.

This role is expected to model our Leadership Behaviors—Integrity & Compliance, Customer Focus, Collaboration, Courage, Team Empowerment, and Accountability & Results—in all aspects of work.

Key Responsibilities:

Lead a customer service team managing enquiries, order entry, and order management for customers across the Americas region, fostering a culture of customer focus, accountability, collaboration, and continuous development.
Drive daily process rigor through standard work, daily management practices, and continuous improvement initiatives to ensure high service levels, operational excellence, and data-driven decision making while maintaining a strong commitment to integrity and compliance.
Establish and maintain effective workload management processes that enable the team to meet customer commitments and business objectives while balancing resources and evolving priorities.
Manage team performance through clear, measurable goals, regular coaching, timely feedback, and development opportunities. Empower team members to take ownership of their work and partner with the broader global customer service organization to support career growth and succession planning.
Foster strong collaboration across Americas partner functions to ensure proactive communication, effective problem solving, and a seamless customer experience.
Serve as a trusted partner to USCAN sales, finance, and operations leadership, working collaboratively to deliver customer commitments, support business objectives, and drive results.
Champion the voice of the customer by driving, monitoring, and reporting on customer experience metrics across the Americas region, including NPS performance, and leading improvement initiatives that enhance customer satisfaction and loyalty.
Lead customer feedback processes, ISO audits, complaint investigations, and other critical business and quality activities with a focus on compliance, accountability, transparency, and continuous improvement.
Represent the needs and perspectives of Americas customers in global process improvement initiatives and strategic projects, demonstrating courage to challenge assumptions, advocate for customers, and influence positive change.
Thrive in a fast-paced, deadline-driven, results-oriented environment by demonstrating adaptability, sound judgment, accountability, and resilience in response to changing business needs and priorities.

Education and Requirements:

BS/BA degree and 10+ years’ experience in a customer facing or operations environment.
5+ years’ experience managing employees
Proven expertise in ERP O2C processes, with demonstrated success leading operations in a customer focused setting and driving continuous improvement activity.
Strong understanding of end-to-end O2C processes, including Order Management, Billing & Invoicing, and Accounts Receivable & Collections.
Demonstrated ability to operate under limited supervision, exercising sound judgment to guide complex, cross-functional assignments to resolution.
Strong data-driven decision-making, stakeholder management, and cross-functional influencing skills; experience managing competing regional priorities.
Excellent verbal and written communication skills.
Highly organized and detail oriented.

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, based in the United States of America is $143,200.40$205,864.95. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.

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Refine Your Search

service delivery director jobs in massachusetts

Associate Director, Customer Service

Interim Director of Labor and Delivery

RN/LPN Wellness Nurse - Part Time Overnights + overnight stipend

Board Certified Behavior Analyst (BCBA) - In-Home ABA Services

Director of Landscape Design & Construction

Quality Assurance Associate - Residential

Quality Assurance Associate - Day & Employment

Medical Director

Clinical Director

Center Clinical Manager

LPN - or RN - Home Care Nurse - GREAT PAY, GREAT BENEFITS AND GREAT SCHEDULE - M -F 8.30 AM - 5:00 PM

Physician

Intercare Nurse Manager

Medical Director

Laboratory Manager (3+ Years of Clinical Laboratory Experience Required)

Primary Care Clinician

Experienced Security Account Manager

Medical Technologist Specialist, Hematology (Days)

Bilingual - OFFICE PROGRAM AND ENGAGEMENT ADMINISTRATOR

Senior Tax Manager / Tax Director

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