Top 8 Client success Jobs in Massillon, Oh

Customer Success Manager
Mast Trucking, Inc. —Massillon, OH
- $20 - $30 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
Director, Customer Success (Akron, OH)
Hippocratic AI —Akron, OH
- Full-time
- 8 years
- Presentation skills
- Continuous improvement

Discover related jobs

Based on your search for client success jobs.

Client Success Representative (Remote)
Demand.com —Cleveland, OH
Work with internal experts to deliver excellent campaign leads and ensure clients are happy. We're looking for someone tech-savvy to ensure our clients have a…
Quick Apply
Client Coordinator
Maxim Healthcare —Canton, OH
Must meet all federal, state, and local requirements. Retirement Planning: 401(k) savings plan with company matching.
$22 - $25 an hour
Quick Apply
11d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Client Success Representative (Remote)
Demand.com —Columbus, OH
Work with internal experts to deliver excellent campaign leads and ensure clients are happy. Logical thinking to diagnose and resolve issues, recognizing when…
Quick Apply
Client Success Coordinator
Lynn Smith Media & Communications —Columbus, OH
Manage the puzzle that is the CEO's calendar - scheduling all client delivery calls, sales calls, meetings and presentations so that she can do everything…
From $65,000 a year
Quick Apply
11d

Show more jobs in cities nearby

I want to receive the latest job alert for client success in massillon, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client success jobs near massillon, oh

Director Of Customer Success jobs in Akron, OH

Director Of Customer Success jobs in Boca Raton, FL

Director Of Customer Success jobs in Bellevue, WA

Customer Service Representative jobs in Shreveport, LA

Director Of Customer Success jobs in Fremont, CA

Director Of Customer Success jobs in New Orleans, LA

Funeral Director jobs in Florida

Customer Service jobs in The Woodlands, TX

Customer Success Manager jobs in Usa Remote

Customer Success Manager jobs in Pittsburgh, PA

Customer Success Manager jobs in Indianapolis, IN

Remote Customer Service jobs in Norman, OK

Customer Success Manager jobs in Ashburn, VA

Customer Success Manager jobs in Manchester, NH

Customer Success Manager

Mast Trucking, Inc. -
Massillon, OH

Quick Apply

Job Details

Full-time
$20 - $30 an hour

Qualifications

Customer communication

Full Job Description

Customer Success Manager

Location: Massillon, Ohio

Schedule: Sunday-Thursday

Mast Trucking is hiring a strategic account manager to serve and grow key accounts. This role is about becoming a trusted partner: solving problems quickly, communicating proactively, and finding ways to create value that keeps freight moving and relationships strong. You'll work closely with operations to deliver exceptional service while identifying opportunities to grow business and strengthen long-term partnerships.

If you’re someone who thrives in a high-energy environment, loves building relationships, and knows how to make smart business decisions under pressure, this could be the perfect role for you.

What You’ll Do

Build and maintain strong relationships with existing customers
Own the day-to-day relationship and performance of assigned accounts ensuring communication is clear, direct, and proactive
Solve problems quickly and fairly when challenges arise (because in trucking, they always do)
Partner closely with load planners and driver managers to keep freight moving smoothly
Identify opportunities to expand services, increase freight volume and add value
Make strategic decisions that balance customer needs with company profitability
Collaborate with the team to streamline processes and improve the customer experience
Manage yourself independently, taking ownership of results without needing hand-holding

Who You Are

✔ Strong Communicator – You keep things clear, honest, and direct
✔ Problem Solver – When issues pop up, you dig in, figure it out, and get it resolved
✔ Relationship Builder – You know how to earn trust and keep it
✔ Business-Savvy – Able to balance customer needs, operational realities, and company profitability
✔ Critical Thinker – You can see the big picture, not just today’s fire
✔ Self-Starter – You manage yourself, push projects forward, and don’t wait to be told
✔ Teachable & Curious – You seek out feedback, new ways to learn, and better ways to do things

Who This Job Isn’t For

❌ You want a laid-back, routine job with little pressure
❌ You avoid tough conversations or sugarcoat problems instead of addressing them
❌ You struggle to work independently or need constant direction
❌ You resist feedback or aren’t interested in growth

What Success Looks Like

In 6–12 months, you:

Are trusted by customers as their go-to partner and problem solver
Consistently communicate issues proactively, fairly, and with solutions
Have grown key accounts by identifying opportunities to add value
Hold yourself and others accountable to do great work, focusing on on-time delivery
Demonstrate curiosity, initiative, and continuous improvement in how you serve customers

Qualifications

Bachelor’s degree preferred (Business, Supply Chain, or related field)
1–5 years of experience in transportation, logistics, or account management preferred
Strong communication, problem-solving, and relationship-building skills
Proven ability to make sound, strategic business decisions
Ability to thrive in a high-pressure, fast-changing environment

Why Mast Trucking?

We’re a growing company hauling refrigerated freight across the eastern U.S.
You’ll work directly with decision-makers and have growth potential for the right person.
You’ll gain real responsibility quickly—this isn’t a role where you’ll get lost in the background.

Ready to apply? Apply now and grow your career with Mast Trucking.

Quick Apply

Refine Your Search

client success jobs in massillon, oh

Customer Success Manager

Director, Customer Success (Akron, OH)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for client success in massillon, oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected