Top 1769 Director of customer success Jobs in Matawan, Nj

Customer Success Lead
CentralReach —Holmdel, NJ
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Director, Customer Engagement
CSL —Summit, NJ
- $245,000 - $300,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Business Administration
4d
Director, Customer Success (Renewals Ownership Required)
Litera —Holmdel, NJ
- $160,000 - $180,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
Senior Director, Customer Success [Renewals]
Catchafire —New York, NY
- $150,000 - $195,000 a year
- Full-time
- Remote
- 8 years
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
Director of Customer Success Operations
Securly —New York, NY
- Up to $165,000 a year
- Full-time
- Remote
- System design
- Recruiting
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
10d
Director, Customer Success Operations
Neara —New York, NY
- $180,000 - $220,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Senior level
Director of Physician Compensation - In-Person - Lawrenceville, NJ
Capital Health —Princeton, NJ
- $156,300 - $199,600 a year
- 8 hour shift
- Microsoft Excel
- 5 years
- Research
- AD&D insurance
- Disability insurance
Regional Director, Rare Disease, Neurology (Northeast)
Ultragenyx Pharmaceutical —New York, NY
- $225,900 - $279,100 a year
- Full-time
- Remote
- 7 years
- Management
- Bachelor's degree
- Gym membership
Strategic Account Executive
CentralReach —Holmdel, NJ
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- 7 years
- Up to 50% travel
- Travel
- Paid parental leave
- Health savings account
Quick Apply
Market Lead | Water and Wastewater
H2M architects + engineers —Township of Wall, NJ
- $145,000 - $185,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Public speaking
- Health insurance
- Tuition reimbursement
Quick Apply
Demand Generation Manager
CentralReach —Holmdel, NJ
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
Quick Apply
Director of Sales
Plymouth Rock Assurance Corporation —Woodbridge, NJ
- $164,500 - $218,500 a year
- 5 years
- Office
- Bachelor's degree
- Wellness program
- Paid parental leave
Quick Apply
5h
Enterprise Account Director
MetTel —Holmdel, NJ
- $130,000 a year
- 7 years
- Bachelor's degree
- Senior level
Quick Apply
Director, Insights & Innovation - Trial Analytics, Insights & Planning
BMS —Princeton, NJ
- $200,980 - $243,544 a year
- Email
- Hybrid work
- Analysis skills
- Bachelor's degree
- Doctor of Philosophy
- Paid holidays
- Disability insurance
Director of Revenue Management
The Dominick Hotel —New York, NY
- $125,000 - $170,000 a year
- Full-time
- Management
- Sales
- Inventory management
- Health savings account
- Health insurance
Quick Apply
Veterinary Technician Training Specialist
Northstar VETS —Robbinsville, NJ
- $37 - $45 an hour
- Full-time
- 7 years
- Medication administration
- Customer service
- Health insurance
- 401(k)
Quick Apply
Territory Field Lead
TROC —Township of Jackson, NJ
- $56,000 - $64,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
- Opportunities for advancement
Quick Apply
8d
Director of Marketing and Business Development
SUD and Mental Health - Outpatient CTR —Summit, NJ
- Full-time
- Contracts
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Cybersecurity Consultant-Japanese Bilingual
PASONA N A, INC. —New York, NY
- $120,000 - $150,000 a year
- Email
- Hybrid work
- Azure
- Computer Science
- 5 years
Senior Sales Manager, Creator Acquisition - ShopYourLikes
Connexity | Skimlinks, a Taboola company —New York, NY
- $130,000 - $195,000 a year
- Full-time
- Hybrid work
- Office
- Senior level
- Leadership
- AD&D insurance
- Paid holidays
Quick Apply
10d

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Customer Success Lead

CentralReach -
Holmdel, NJ

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year

Benefits

Paid parental leave
Health insurance
Paid time off
Parental leave
401(k) matching

Qualifications

Customer communication
Workplace dispute resolution

Full Job Description

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

As a Customer Success Lead (CSL), you will be responsible for building relationships and strengthening overall product adoption and engagement with our customers. You'll work closely with key stakeholders to understand their business objectives, acting as their trusted advisor in using CentralReach effectively toward their desired outcomes. As an advocate for your portfolio of customers, you'll liaise between our customers and our internal organization, ensuring that needs and/or requirements considered critical to the success of these customers are communicated and managed.

As a Level 1 CSL, you'll focus on developing and mastering foundational skills. This initial level requires that you have demonstrated a deep understanding of relationship building, conflict resolution capabilities, and can work collaboratively both internally and externally.

Through proficiency in targeted key accountability areas, you'll not only excel as a Level 1 but also pave the way for future career growth along clear pathways for advancement.

Location & Interview Process
We prefer candidates who can work in a hybrid capacity from one of our corporate offices in Holmdel, New Jersey or Fort Lauderdale, Florida. However, we will consider remote candidates located in MST/PST time zones to accommodate our west coast customer base.

As part of our hiring and security protocols, candidates hired into fully remote roles are required to participate in an in-person interview or face-to-face meeting prior to their first day of employment.

Key Accountabilities:

Maintain a positive client health score and NPS.

Manage relationships throughout various customer lifecycles and stages.

Proactively engage with assigned book of business, aligning recurring activities with associated playbooks.

Consistently meet established Customer Engagement and Growth KPI's.

Influence and drive customers towards Best Practices, ensuring adoption and optimization across various parts of the system.

Stay up to date with the latest features, product updates, and releases to ensure comprehensive knowledge and expertise are maintained to keep customers well informed.

Partner closely with Account Managers to drive expansion opportunities via cross-sell and upsells.

Foster close partnerships cross-functionally with teams such as Professional Services, Product, and Support to ensure timely addressing of customer concerns and initiatives.

Act as the voice of your customers to ensure that their concerns and feedback are heard.

Maintain strong relationships and understanding of customers to identify risks early and activate associated playbooks.

Prioritize and complete high-impact team assignments and initiatives as they are assigned.

Desired Skills and Experience:

An understanding of Customer Success and CS metrics.

An ability to build positive relationships internally and externally.

Ability to work well with others and collaborate effectively.

Strong customer relationship building skills.

Strong organizational skills.

High degree of conflict resolution.

Strong project management skills.

Clear and effective communication, negotiation, and presentation skills.

Ability to be empathetic, but assertive at the same time.

Ability to work in a fast-paced, team environment with a high sense of urgency.

Ability to independently prioritize work and shift priorities as needed to meet deadlines.

Self-motivated with a sharp analytical mindset, capable of insightful problem-solving.

Quick learner.

Ability to stay composed in tough situations, maintaining professionalism throughout.

Enthusiastic about professional growth.

College degree and/or relevant client facing experience.

1+ years previous experience in a client facing role such as: Customer Support, Customer Success, Account Management, Onboarding, Professional Services, Clinic Director, Ops Manager, Client Services Coordinator, Client Relations Manager, etc.

Additional Preferred Experience (considered a plus):

Previous experience with CentralReach or other EMR/EHR systems.

Knowledge of healthcare compliance and HIPAA.

Experience in the healthcare industry.

Familiarity with ABA or certified as an RBT or BCBA.

Familiarity with key tools such as: Salesforce, Microsoft Outlook Suite, etc.

#LI-Hybrid

Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

Quick Apply

Refine Your Search

director of customer success jobs in matawan, nj

Customer Success Lead

Director, Customer Engagement

Director, Customer Success (Renewals Ownership Required)

Senior Director, Customer Success [Renewals]

Director of Customer Success Operations

Director, Customer Success Operations

Director of Physician Compensation - In-Person - Lawrenceville, NJ

Regional Director, Rare Disease, Neurology (Northeast)

Strategic Account Executive

Market Lead | Water and Wastewater

Demand Generation Manager

Director of Sales

Enterprise Account Director

Director, Insights & Innovation - Trial Analytics, Insights & Planning

Director of Revenue Management

Veterinary Technician Training Specialist

Territory Field Lead

Director of Marketing and Business Development

Cybersecurity Consultant-Japanese Bilingual

Senior Sales Manager, Creator Acquisition - ShopYourLikes

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