Top 930 Customer service account representative Jobs in Matteson, Il

On-Site Account Representative
AH Group —Chicago Heights, IL
- $50,000 - $55,000 a year
- Full-time
- Oracle
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist (Remote)
Winix America Inc —Illinois
- $16 - $17 an hour
- Overtime
- Hybrid work
- Bachelor's degree
- Typing
- In-person
- Disability insurance
- Health insurance
Quick Apply
7d
Clinic - Patient Service Representative
Olympia Fields Hospital —Olympia Fields, IL
- $16.75 - $24.26 an hour
- Full-time
- Hospital
- BLS Certification
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service Representative
Village of Mokena —Mokena, IL
- From $49,906 a year
- Email
- Background check
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
7d
Customer service cashier
Jewels —South Chicago Heights, IL
- $22.41 - $26.99 an hour
- Part-time
- English
- Supervising experience
- Team management
Quick Apply
Customer Service Representative
Veritiv —Lockport, IL
- $53,100 - $72,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Dispatch & Customer Service Representative
Ozinga Bros, Inc. —Mokena, IL
- $51,000 - $64,000 a year
- Extended hours
- Spanish
- Customer service
- Mid-level
- Wellness program
- Health insurance
12d
Customer Support Representative
Culligan 48MN —Oak Forest, IL
- $20 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Health insurance
Quick Apply
23h
Cashier/Customer Service Representative
TARGET DISTRIBUTING Center —Chicago, IL
- $24.19 an hour
- Full-time
- Heavy lifting
- Basic math
- Cash register
- Relocation assistance
- Health insurance
Quick Apply
Entry Level Customer Service Representative
Liberty Creative Solutions —Tinley Park, IL
- From $18 an hour
- Full-time
- Office
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Representative
Hampton Inn & Suites Chicago/Matteson, IL —Matteson, IL
- $13 - $14 an hour
- Part-time
- Hotel
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
Atkore —Harvey, IL
- $42,400 - $58,300 a year
- Microsoft Excel
- 5 years
- Office
- Paid holidays
- Disability insurance
Quick Apply
14d
Customer Service Representative - State Farm Agent Team Member
Jason Barnes - State Farm Agent —South Holland, IL
- $45,000 - $65,000 a year
- Full-time
- Office
- Leadership
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Dispatch call taker (Customer service agent)
Chicago Ambulance Alliance —Tinley Park, IL
- Full-time
- Entry level
- Health insurance
- Dental insurance
Customer Service Representative
Signode —Gary, IN
- $25 an hour
- Full-time
- ERP systems
- Office
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Jason Barnes - State Farm Agent —South Holland, IL
- $45,000 - $65,000 a year
- Full-time
- Office
- Leadership
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Client Fulfillment Associate (Customer Service)
Global Water Technology —Calumet City, IL
- $20.00 - $20.50 an hour
- Full-time
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative
Old National Bank —Tinley Park, IL
- $17.00 - $27.50 an hour
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Patrick Murphy - State Farm Agent —Mokena, IL
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Customer Service/Sales
Home Depot —Matteson, IL
- $16.50 - $19.50 an hour
- Entry level

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On-Site Account Representative

AH Group
Chicago Heights, IL

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Communication with suppliers
Customer relationship building
Phone communication
Computer literacy
In-person customer service
Moving
Phone customer support
Customer engagement
Materials handling
Quality data entry

Full Job Description

On-Site Account Representative

Field Operations | On-Site Customer Facility

Employment Type: Full-Time

Shift: Day Shift

Work Location: In-Person, Customer Site

Reports To: Key Account Manager

FLSA Status: Exempt

POSITION SUMMARY

AH Group is seeking a driven, service-oriented On-Site Account Representative to manage the inventory and logistics of industrial machine spare parts at a customer manufacturing facility. This is not a behind-the-desk role — you will be embedded on the plant floor, working directly alongside the customer to ensure that all failed parts are identified, tracked, processed, and shipped without delay.

In manufacturing, downtime is costly. When a machine fails, every hour it sits idle impacts production, revenue, and the customer relationship. As the On-Site Account Representative, you are AH Group's frontline — responsible for acting with urgency, communicating with clarity, and doing whatever it takes to get the right part to the right place as fast as possible. Exceptional customer service is not optional in this role; it is the standard.

KEY RESPONSIBILITIES

Customer Relationship Management: Serve as the daily point of contact for the customer at the facility level. Anticipate their needs, provide timely status updates on open parts, communicate transparently about delays, and build a relationship founded on reliability and accountability.
Parts Identification & Collection: Proactively gather failed industrial components from designated areas throughout the manufacturing facility. Quickly assess and prioritize based on urgency and production impact.
Inventory & ERP Data Entry: Accurately enter and maintain part data and transaction records in the customer's ERP system in real time. Ensure inventory records are always current so that no part falls through the cracks. Full ERP training will be provided.
Supplier & Vendor Communication: Maintain consistent, proactive communication with suppliers and vendors via phone, email, and in-person contact. Follow up on open orders, expedite critical shipments, and escalate delays that could impact plant uptime.
Shipping & Receiving: Coordinate the full shipping and receiving cycle for parts moving to and from suppliers and repair facilities. Verify counts, inspect condition, document discrepancies, and ensure every shipment is handled with accuracy and speed.
Downtime Prevention: Understand the production priorities of the customer and align your daily work accordingly. When a critical machine is at risk of going down — or already down — treat it as the highest priority and drive resolution with urgency across all parties involved.
Documentation & Reporting: Maintain accurate records of all parts transactions, supplier communications, and open items. Flag outstanding issues proactively so nothing is missed.
Physical Parts Handling: Assist with the physical movement of parts as needed, including loading, unloading, and organizing parts within the facility. This role involves hands-on, physical work in addition to administrative and communication duties.

QUALIFICATIONS

Required

Exceptional communication skills — written, verbal, phone, and in-person; this role requires confident, professional interaction with plant personnel, customer management, and external suppliers every day
Strong sense of urgency and ability to prioritize in a fast-paced, dynamic manufacturing environment
Customer-first mindset with a commitment to delivering a high level of service and responsiveness
Strong organizational skills and attention to detail; ability to manage multiple open transactions simultaneously without losing accuracy
Comfortable performing physical tasks including lifting, handling, and moving industrial parts as needed
Basic computer proficiency; comfortable with data entry and learning new software systems
Reliable, punctual, and self-directed — able to operate independently on a customer site with a high degree of ownership

Preferred

Experience in a customer-facing role in a manufacturing, industrial, or supply chain environment
Familiarity with ERP or inventory management systems (SAP, Oracle, or similar); full training provided
Background in parts, logistics, procurement, or vendor management
Experience working on-site at a manufacturing or production facility

PHYSICAL REQUIREMENTS

Lifting and carrying of industrial parts and components; weights will vary (up to 40 pounds)
Extended periods of standing and walking throughout a manufacturing facility
Bending, reaching, and hands-on handling of parts in warehouse and plant floor environments
Exposure to noise, machinery, and industrial conditions typical of an active manufacturing plant

BRIEF SCOPE OF WORK

On a daily basis, the On-Site Account Representative will:

Identify and collect failed or flagged industrial machine parts from the customer facility
Enter and update all part data and transactions in the ERP system with accuracy and timeliness
Communicate proactively with suppliers and vendors to manage open orders and expedite critical parts, when needed
Coordinate inbound and outbound shipments; verify and document all activity
Serve as the primary on-site point of contact for the customer — providing updates, resolving issues, and driving urgency to minimize machine downtime and protect plant productivity

BENEFITS

AH Group offers a competitive benefits package for full-time employees, including:

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Matching

Paid Time Off (PTO)

AH Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Quick Apply

Refine Your Search

customer service account representative jobs in matteson, il

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Cashier/Customer Service Representative

Entry Level Customer Service Representative

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Customer Service Representative - State Farm Agent Team Member

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Customer Service/Sales

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