Top 828 Shift leader Jobs in Matthews Nc

CSR Shift Lead
Charlotte Animal Referral & Emergency —Charlotte, NC
- From $20 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Shipping Team Lead - 1st Shift
Ingersoll Rand —Charlotte, NC
- From $24.75 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Shift Leader
VELVET TACO —Charlotte, NC
- $20 - $25 an hour
- Part-time
- Fast casual restaurant
- 21 years or older
- POS
- Commuter assistance
- Health insurance
Quick Apply
10d
SHIFT SUPERVISOR (FULL TIME)
Morrison Healthcare —Matthews, NC
- $21.06 - $22.50 an hour
- Weekends as needed
- Background check
- ServSafe
- Mid-level
- Commuter assistance
- Disability insurance
Quick Apply
Environmental Services Technician Lead - Advocate/Atrium Health Union West - 1st Shift
Atrium Health —Matthews, NC
- $20.80 - $31.20 an hour
- Full-time
- Hospital
- Mid-level
- Ability to lift 50 pounds
- Wellness program
- Paid parental leave
Operations Shift Supervisor
Corning —Concord, NC
- $80,750 - $111,031 a year
- Weekends as needed
- Mid-level
- Training & development
- 4 years
- Paid parental leave
- Disability insurance
Shift Lead
Walgreens —Mint Hill, NC
- $17 - $20 an hour
- Part-time
- Merchandising
- Maintenance
- English
- Health insurance
- Dental insurance
14d
Hrly Restaurant Shift Manager(min 2 yrs experience;serious applicants only)
Ewing-Dunn, Incorporated —Charlotte, NC
- $18.00 - $18.01 an hour
- Full-time
- Background check
- 18 years or older
- Mid-level
Quick Apply
Shift Leader - Inizio Pizza Fort Mill
Inizio Pizza Napoletana —Fort Mill, SC
- $18 - $21 an hour
- Full-time
- Management
- ServSafe
- Customer service
- Health insurance
- 401(k) matching
Quick Apply
Site Shift Leader Night
SITEMETRIC LLC —York, SC
- $50,000 - $55,000 a year
- Weekends as needed
- Construction site
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Evening Shift Manager, FULL TIME
Firehouse Subs, Tega Cay (Fort Mill) —Fort Mill, SC
- $14 - $15 an hour
- Full-time
- Hospitality
- ServSafe
- Fast casual restaurant
- Dental insurance
- Vision insurance
Quick Apply
Restaurant Shift Manager
Guthrie's Chicken —Indian Land, SC
- $14 - $18 an hour
- Part-time
- Hospitality
- Inventory management
- Restaurant management
Quick Apply
Lead Automotive Technician - *Second Shift*
Stateline Chrysler Jeep Dodge RAM —Fort Mill, SC
- $40 - $55 an hour
- Full-time
- Mid-level
- Leadership
- Communication skills
Quick Apply
Shift Manager
Fulenwider Enterprises dba KFC & Taco Bell —Locust, NC
- Up to $15 an hour
- Part-time
- Hospitality
- 18 years or older
- Computer literacy
- Paid training
- Health insurance
Quick Apply
3d
Shift Manager
Denard Enterprises, Inc. dba Papa John's, Salsarita's, Einstein Bagels and/or Potbelly Sandwich Shop —Charlotte, NC
- $17.50 - $18.50 an hour
- Full-time
- Background check
- Fast casual restaurant
- Mid-level
Quick Apply
Shift Manager/Assistant Manager
Fulenwider Enterprises dba KFC & Taco Bell —Charlotte, NC
- $14 - $17 an hour
- Full-time
- Sales
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Shift Manager
Arby's —Monroe, NC
- $11 - $15 an hour
- Background check
- 18 years or older
- Ability to walk for extended periods
- Paid time off
- Employee assistance program
Quick Apply
Field Canvassing Team Lead
LeafHome —Huntersville, NC
- $70,000 - $80,000 a year
- Overtime
- Construction site
- Mid-level
- Office
- Paid parental leave
- Dental insurance
Quick Apply
Shift Leader (Part-Time)
Zaxby's —Charlotte, NC
- $15 - $17 an hour
- Part-time
- Background check
- 18 years or older
- Fast casual restaurant
- Disability insurance
- Health insurance
Shift Leader (Full-Time)
Zaxby's —Charlotte, NC
- $15 - $17 an hour
- Part-time
- Background check
- 18 years or older
- Fast casual restaurant
- Disability insurance
- Health insurance

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CSR Shift Lead

Charlotte Animal Referral & Emergency -
Charlotte, NC

Apply Now

Job Details

Full-time
From $20 an hour

Qualifications

Optimizing workflow processes
Computer operation
Managing teams in a customer support role
Phone communication
Computer literacy
Coaching
Service scheduling
Staff scheduling
Team scheduling
Performance feedback (performance evaluation method)
De-escalation techniques
Conflict de-escalation
Mid-level
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Team development
Customer service training (staff training program)
Human resources management
Technical customer support solution
Leading team collaboration initiatives
Telephone systems
Hospital staff management
Team motivation (leadership skill)
Communication skills
Technical Proficiency
Teaching
Hospital process improvement
Client interaction via phone calls
Team building

Full Job Description

CARE | Charlotte Animal Referral & Emergency is an independently owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology, and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, electroencephalography, endoscopy, rapid-scan CT imaging, high field MRI, and cardio cath lab, in addition to many others.

Charlotte Animal Referral & Emergency is seeking a dynamic CSR Lead to join the team.

The Client Service Representative (CSR) Lead is responsible for ensuring customer service
operations run smoothly and in accordance with CARE policies and protocols and meets CARE
customer service standards during their assigned shifts.
The Lead’s role is composed of two primary components: customer service and human
resources.

Preferred qualifications

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Proficient with computers.
Experience in customer service.
Excellent written and verbal communication skills.
Emotional intelligence, self and social awareness

Customer Service Component

Act as an ‘on the floor’ resource for staff to troubleshoot or problem solve client,

communication and/or technical issues so that all clients receive the highest level of
customer service

Assist in training new CSRs in accordance with CARE customer service standards,

hospital policies, protocols, and technology (i.e., Otto, Instinct, and phone system)

Coach new and existing CSRs on hospital policies and protocols and provide both

positive and constructive feedback to CSRs regularly

Coach CSRs through difficult calls or questions and assist in de-escalating upset clients
Handle client and interdepartmental concerns and issues escalated beyond the CSRs
Provide daily updates to the CSR Supervisor regarding staff performance, client matters,

and concerns/issues with other hospital departments

Communicate daily with the other CSR Lead regarding staffing, client and/or hospital

concerns and issues to ensure the best continuity of service

Suggest process improvements for the CSRs to maximize efficiency and collaboration

with other hospital departments

Perform daily period closing activities (Daytime Lead only)
Attend and actively participate in the 7:30am Operations Team meetings held every first

and third Tuesday of the month

Help maintain CSR schedule and any scheduling conflicts
Conduct Quarterly one on one’s and Yearly reviews with CSR staff
Proficient in CSR job functions and duties.
Other tasks as assigned

Human Resources Component
The primary goal is that the CSR Lead epitomizes our Core Values and enthusiastically coaches
others to work within the Core Values. Specific duties and responsibilities include the following:

Teach and set an example of effective communication with other teams within the

hospital, and clients by facilitating positive individual/team interactions and
collaboration

Cheerlead and champion in order to maintain staff morale. Redirect conversations

outside of the Core Values and deescalate stressful situations

Coach problem solving to staff by using the ‘teach a man to fish’ philosophy rather than

fixing problems for the staff

Apply Now

Refine Your Search

shift leader jobs in matthews nc

CSR Shift Lead

Shipping Team Lead - 1st Shift

Shift Leader

SHIFT SUPERVISOR (FULL TIME)

Environmental Services Technician Lead - Advocate/Atrium Health Union West - 1st Shift

Operations Shift Supervisor

Shift Lead

Hrly Restaurant Shift Manager(min 2 yrs experience;serious applicants only)

Shift Leader - Inizio Pizza Fort Mill

Site Shift Leader Night

Evening Shift Manager, FULL TIME

Restaurant Shift Manager

Lead Automotive Technician - Second Shift

Shift Manager

Shift Manager

Shift Manager/Assistant Manager

Shift Manager

Field Canvassing Team Lead

Shift Leader (Part-Time)

Shift Leader (Full-Time)

I want to receive the latest job alert for shift leader in matthews nc

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