Top 50 Retail supervisor Jobs in Mattoon, Il

Customer Support Center Manager I
First Mid —Mattoon, IL
- $24.52 - $30.65 an hour
- 5 years
- Mid-level
- Associate's degree
- Health savings account
- Employee stock purchase plan
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9d
Operations Manager
CVS Health —Mattoon, IL
- $19 - $29 an hour
- Overtime
- Inventory management
- No high school diploma
- Mid-level
- Health insurance
- Dental insurance
5h
Store Manager
Harry's Gas & Liquor —Mattoon, IL
- $18 - $21 an hour
- Full-time
- Background check
- Merchandising
- Mid-level
- Flexible schedule
Quick Apply
13d
Assistant Store Manager (Full-time) - Mattoon, IL
R301US Hibbett Retail, Inc. —Mattoon, IL
- $19.25 an hour
- Full-time
- Merchandising
- Mid-level
- Recruiting
Retail Sales Manager
Harbor Freight —Mattoon, IL
- $26.75 - $29.43 an hour
- Full-time
- Mid-level
- Retail management
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
8d
General Manager
Dunhams Sports —Mattoon, IL
- From $51,000 a year
- Full-time
- 5 years
- Merchandising
- Analysis skills
- Store discount
- Disability insurance
bealls Merchandise Supervisor
bealls —Mattoon, IL
- $16.50 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
Quick Apply
Team Manager
Dunhams Sports —Mattoon, IL
- From $18 an hour
- Full-time
- Merchandising
- Mid-level
- Analysis skills
- Store discount
- Disability insurance
Shift Supervisor
CVS Health —Mattoon, IL
- $16.50 - $24.00 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Dental insurance
- Vision insurance
3d
Licensed Salon Manager
Sport Clips —Mattoon, IL
- $55,000 - $65,000 a year
- Full-time
- Barbering License
- Cosmetology License
- Mid-level
- Paid holidays
Quick Apply
Store Manager/Sales Manager
Slumberland Furniture —Mattoon, IL
- Full-time
- Mid-level
- Communication skills
- Profit sharing
- 401(k)
Quick Apply
Retail Store Manager
PetSmart —Mattoon, IL
- $67,000 - $116,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Retail Co-Store Manager
Ollies Bargain Outlet, Inc. —Mattoon, IL
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Retail Assistant Manager - Full-Time
maurices —Mattoon, IL
- $16.44 - $18.00 an hour
- Full-time
- 18 years or older
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
General Manager
Jack Flash Stores —Mattoon, IL
- Full-time
- In person
- Microsoft Outlook
- Merchandising
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Department Supervisor
Home Depot —Mattoon, IL
- $20 an hour
- Merchandising
- Mid-level
Retail Assistant Manager - Part-Time
maurices —Mattoon, IL
- $15.50 - $15.97 an hour
- Part-time
- 18 years or older
- Computer literacy
- Mid-level
- Flexible schedule
Store - Huck's Assistant Manager
Martin & Bayley, Inc., DBA Huck's Market —Mattoon, IL
- Full-time
- Merchandising
- Mid-level
- Team management
- Paid holidays
- Health insurance
Quick Apply
Store - Huck's Store Manager
Martin & Bayley, Inc., DBA Huck's Market —Mattoon, IL
- Weekends as needed
- Mid-level
- Team management
- Accounting
- Paid holidays
- Health insurance
Quick Apply
Assistant Manager
Fuel Mart —Tuscola, IL
- Full-time
- Data entry
- Ability to lift 25 pounds
- Entry level

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Customer Support Center Manager I

First Mid -
Mattoon, IL

Quick Apply

Job Details

$24.52 - $30.65 an hour
9 days ago

Benefits

Health savings account
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Family leave
Parental leave
Vision insurance
401(k) matching

Qualifications

Managing retail teams
Sales team management
Retail store product knowledge
Banking product expertise
Sales leadership
Associate's degree

Full Job Description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.

The Customer Support Center Manager oversees the daily operations of the customer support team within our call center hub locations. This role is responsible for ensuring exceptional service delivery and the achievement of performance goals while managing staff and driving continuous improvement to enhance customer satisfaction.

Responsibilities include, but are not limited to:

Oversees operational and referral functions at stand-alone call center hub locations.
Responsible for leading the team to ensure an exceptional customer and team member experience through our contact channels (Phone, Chat, Email, etc.).
Monitor reports to analyze and adjust for department excellence performance.
Acts with confidence by leading change along with answering customer questions and owning customer issues.
Maintains a position of trust and responsibility by keeping all customer or team member information confidential.
Communicates and ensures adherence to all bank initiatives, compliance, security and operational policies and procedures as well as financial loss standards. Communicates corporate initiatives and priorities to ensure direct reports have a clear understanding.
Lead daily and weekly, individual, call center plans, that tie into overall departmental goals. Provides daily motivation and coaching of staff to ensure accountability and achievement of assigned referral goals while leading by change management.
Responsible for leading the team to ensure an exceptional customer and team member experience, by answering questions and owning issues as arise.
Oversees the training of the Contact Center team to operate the departments needs.
Responsible for continual training and development of staff, which includes, but is not limited to the following areas: referrals, operational, customer service, product knowledge, risk management, policies and procedures. Maintains thorough product knowledge.
Conduct performance evaluations, providing recommendations and initiating hiring, discipline, and promotion or termination of staff. Identifies and nurtures the development of talent to aide in succession planning.
Assigns and schedules staff to align with the staffing model to ensure optimal coverage, even distribution of workload to maintain service level targets set at all times including peak volumes and unexpected staffing challenges.
Meets with staff regularly (both 1:1 and in group meetings) to organize referral efforts, communicate procedural/product changes, and resolve issues to optimize performance and employee engagement. Establish regular coaching opportunities with each team member to review goals, quality assurance, and highlight further personal development.
Delegates various operations duties to the team while maintaining overall administrative responsibility.
Completes required training associated with job function and performs related duties as assigned.
Performs other related job duties as assigned.

Qualifications

Education/Experience:

Bachelor’s Degree preferred.
Associates Degree in a related field and minimum 3 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team.
Minimum 5 years of retail sales and customer service experience.

Skills:

Excellent interpersonal, problem-solving and leadership skills.
Ability to multitask and stay organized.
Strong grasp on company products and solutions to align with customer service policies and procedures.

Total Rewards:

Competitive health, dental & vision coverage with HSA match
401(k) with employer match + Employee Stock Purchase Plan
Generous PTO, paid holidays & parental leave
Tuition reimbursement & performance-based bonuses
Visit our Total Rewards page to see our full list of benefits

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

LP123

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Refine Your Search

retail supervisor jobs in mattoon, il

Customer Support Center Manager I

Operations Manager

Store Manager

Assistant Store Manager (Full-time) - Mattoon, IL

Retail Sales Manager

General Manager

bealls Merchandise Supervisor

Team Manager

Shift Supervisor

Licensed Salon Manager

Store Manager/Sales Manager

Retail Store Manager

Retail Co-Store Manager

Retail Assistant Manager - Full-Time

General Manager

Department Supervisor

Retail Assistant Manager - Part-Time

Store - Huck's Assistant Manager

Store - Huck's Store Manager

Assistant Manager

I want to receive the latest job alert for retail supervisor in mattoon, il

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