Top 50 Customer service representative Jobs in Mattoon Il

Customer Support Center Manager I
First Mid —Mattoon, IL
- $24.52 - $30.65 an hour
- 5 years
- Mid-level
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
10d
Customer Service Representative
American Way Storage, LLC —Mattoon, IL
- From $18 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Customer service
- 401(k)
- Paid time off
Quick Apply
14d
Customer Service Representative - State Farm Agent Team Member
Kenzi Cheesewright - State Farm Agent —Charleston, IL
- $45,000 - $90,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Customer Service Representative (Part-Time)
Dayton Freight —Arcola, IL
- From $18 an hour
- Part-time
- Office
- Data entry
- Organizational skills
Customer Service Representative
Circle K —Mattoon, IL
- $15.00 - $15.25 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
10d
Pro Customer Service/Sales
Home Depot —Mattoon, IL
- $16 - $18 an hour
- Entry level
- Commercial
Customer Service/Sales
Home Depot —Mattoon, IL
- $16 - $19 an hour
- Entry level
Customer Care Specialist
Metro Communications and Conxxus —Sullivan, IL
- $18 an hour
- Overtime
- Background check
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Mattoon, IL
- $15.00 - $15.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Coordinator
Herff Jones —Arcola, IL
- From $21 an hour
- Full-time
- English
- Mid-level
- Office
Quick Apply
U-Haul Associate/Customer Service/Merchandise and Facility Care
Home Again Consignment Shop —Charleston, IL
- $15 an hour
- Part-time
- Heavy lifting
- Sales
- Customer service
Quick Apply
5d
Client Retention Specialist
Rent One —Mattoon, IL
- $16 - $17 an hour
- Full-time
- No experience needed
- Driver's License
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Associate I
Family Dollar —Mattoon, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Teller CSR
First Financial Bank NA —Charleston, IL
- Extended hours
- Basic math
- High school diploma or GED
- Accounting
- Disability insurance
- Health insurance
Cashier Customer Service Associate
Mach 1 Stores —Casey, IL
- $15 - $17 an hour
- Part-time
- In person
- Ability to walk for extended periods
- 21 years or older
- Entry level
- Health insurance
- 401(k)
Quick Apply
Relationship Specialist - Seasonal
Landus —Casey, IL
- Seasonal
- Mid-level
- Ability to lift 50 pounds
- Driver's License
3d

Related jobs to explore

Based on your search for customer service representative

PRN Patient Services Representative-MTCH CtrSv H
Carle Health —Mattoon, IL
Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
$17.67 - $28.63 an hour
2d
Patient Services Representative-SMTCH CtrSv H
Carle Health —Mattoon, IL
Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
$17.67 - $28.63 an hour
2d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
$19 - $21 an hour
Quick Apply
Client Service Advocate (CSA)
Katterhenry Investment Group of NEST Capital —Dublin, OH
Field incoming calls, emails, faxes, and correspondence. We offer a competitive compensation and benefits package including medical, dental, vision, retirement,…
$60,000 - $70,000 a year
Quick Apply
1d

Show more jobs in cities nearby

I want to receive the latest job alert for customer service representative in mattoon il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near mattoon il

Customer Service Coordinator jobs in Arcola, IL

Customer Service Representative jobs in Riverview, FL

Internal Revenue Service jobs in Atlanta, GA

Customer Service Representative jobs in Hawaii

Remote Customer Service Representative jobs in Saint Paul, MN

Customer Service Representative jobs in Allentown, PA

Customer Support Email Remote jobs in Ohio

Customer Service Representative jobs in Knoxville, TN

Customer Service Representative jobs in Sparks, NV

Customer Care Specialist jobs in New Orleans, LA

Child Life Specialist jobs in Los Angeles, CA

Regulatory Specialist jobs in Remote

Customer Care Specialist jobs in Arlington, TX

Customer Care Specialist jobs in Salt Lake City, UT

Customer Success Manager Remote jobs in New York, NY

Customer Care Specialist jobs in Queens, NY

Customer Service Representative jobs in Eatontown, NJ

Customer Service Representative jobs in Tyler, TX

Territory Sales Representative jobs in Texas

Client Service Associate jobs in Dallas, TX

Customer Support Center Manager I

First Mid -
Mattoon, IL

Quick Apply

Job Details

$24.52 - $30.65 an hour
10 days ago

Benefits

Health savings account
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Family leave
Parental leave
Vision insurance
401(k) matching

Qualifications

Managing retail teams
Sales team management
Retail store product knowledge
Sales leadership
Associate's degree
Banking

Full Job Description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.

The Customer Support Center Manager oversees the daily operations of the customer support team within our call center hub locations. This role is responsible for ensuring exceptional service delivery and the achievement of performance goals while managing staff and driving continuous improvement to enhance customer satisfaction.

Responsibilities include, but are not limited to:

Oversees operational and referral functions at stand-alone call center hub locations.
Responsible for leading the team to ensure an exceptional customer and team member experience through our contact channels (Phone, Chat, Email, etc.).
Monitor reports to analyze and adjust for department excellence performance.
Acts with confidence by leading change along with answering customer questions and owning customer issues.
Maintains a position of trust and responsibility by keeping all customer or team member information confidential.
Communicates and ensures adherence to all bank initiatives, compliance, security and operational policies and procedures as well as financial loss standards. Communicates corporate initiatives and priorities to ensure direct reports have a clear understanding.
Lead daily and weekly, individual, call center plans, that tie into overall departmental goals. Provides daily motivation and coaching of staff to ensure accountability and achievement of assigned referral goals while leading by change management.
Responsible for leading the team to ensure an exceptional customer and team member experience, by answering questions and owning issues as arise.
Oversees the training of the Contact Center team to operate the departments needs.
Responsible for continual training and development of staff, which includes, but is not limited to the following areas: referrals, operational, customer service, product knowledge, risk management, policies and procedures. Maintains thorough product knowledge.
Conduct performance evaluations, providing recommendations and initiating hiring, discipline, and promotion or termination of staff. Identifies and nurtures the development of talent to aide in succession planning.
Assigns and schedules staff to align with the staffing model to ensure optimal coverage, even distribution of workload to maintain service level targets set at all times including peak volumes and unexpected staffing challenges.
Meets with staff regularly (both 1:1 and in group meetings) to organize referral efforts, communicate procedural/product changes, and resolve issues to optimize performance and employee engagement. Establish regular coaching opportunities with each team member to review goals, quality assurance, and highlight further personal development.
Delegates various operations duties to the team while maintaining overall administrative responsibility.
Completes required training associated with job function and performs related duties as assigned.
Performs other related job duties as assigned.

Qualifications

Education/Experience:

Bachelor’s Degree preferred.
Associates Degree in a related field and minimum 3 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team.
Minimum 5 years of retail sales and customer service experience.

Skills:

Excellent interpersonal, problem-solving and leadership skills.
Ability to multitask and stay organized.
Strong grasp on company products and solutions to align with customer service policies and procedures.

Total Rewards:

Competitive health, dental & vision coverage with HSA match
401(k) with employer match + Employee Stock Purchase Plan
Generous PTO, paid holidays & parental leave
Tuition reimbursement & performance-based bonuses
Visit our Total Rewards page to see our full list of benefits

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

LP123

Quick Apply

Refine Your Search

customer service representative jobs in mattoon il

Customer Support Center Manager I

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative (Part-Time)

Customer Service Representative

Pro Customer Service/Sales

Customer Service/Sales

Customer Care Specialist

Customer Service Associate I

Customer Service Coordinator

U-Haul Associate/Customer Service/Merchandise and Facility Care

Client Retention Specialist

Customer Service Associate I

Teller CSR

Cashier Customer Service Associate

Relationship Specialist - Seasonal

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for customer service representative in mattoon il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected