Top 9 Remote help desk Jobs in Maumee, Oh

Technical Support Representative
Amplex Internet —Luckey, OH
- $19 an hour
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
1d
Service Desk Analyst (Tier 2) (Ohio)
Virtual Technologies Group —Maumee, OH
- $22.00 - $24.03 an hour
- Full-time
- Hybrid work
- Mid-level
- Mentoring
- No travel
- Health savings account
- Paid holidays
Quick Apply
10d
Field Technician
Valsoft Corporation —Toledo, OH
- $25 - $30 an hour
- Hybrid work
- Computer Science
- Mid-level
- Travel
- Fuel card
Quick Apply
4d
IT Specialist
Ohio Business Machines —Toledo, OH
- $40,000 - $50,000 a year
- Mid-level
- Office
- Microsoft Office
Quick Apply
12d
Brainiac - Tier 3
Buckeye Broadband —Northwood, OH
- Overtime
- Mid-level
- Windows
- High school diploma or GED
Quick Apply

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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remote help desk jobs near maumee, oh

Technical Support Representative

Amplex Internet -
Luckey, OH

Quick Apply

Job Details

Full-time
$19 an hour
1 day ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Teamwork
High school diploma or GED
IT support
Desktop administration
Account management

Full Job Description

Join Amplex and get hands-on experience in the telecommunications industry while helping keep our customers connected. As a Customer Support Representative, you’ll work directly with customers to troubleshoot internet, phone, and service issues, find solutions, and provide a great customer experience. If you’re a people person who enjoys solving problems, learning new technology, and taking on something different every day, this is a great opportunity to build your skills and grow with us!

Your Role

Serve as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions.
Troubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.
Identify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.
Document troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing
Work closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.
Deliver an exceptional customer experience by providing timely, professional, and effective support.
Assist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.
Continue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.

Schedule & Pay

In office position, NO remote opportunity.
Thursday-Monday, 9:00am-5:00pm *Please note: This position will follow a Monday–Friday, 9:00am-5:00pm training schedule for the first 90 days.*
Starting pay: $19/hour, paid bi-weekly

Benefits (available after 90 days of employment):

$250 sign on bonus after a successful 90 days of employment!
Potential $1/hour salary increase after a successful 90 days of employment!
Medical, dental, vision, life, and disability insurance
Health savings account
401(k) with company match
Paid time off (PTO)
Paid holidays
Free Amplex internet service (if in coverage area)
Employee assistance program
On-the-job training
Work-life balance

Experience/Qualifications

High school diploma or equivalent required.
Proven experience in a help desk or technical support role is preferred.
Knowledge of computer management and desktop support.
Familiarity with computers, networks, and streaming services.
Excellent communication skills with a focus on customer service.
Ability to work independently as well as part of a team.
Experience using ticketing systems is a plus.

Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!

**We will not accept phone calls regarding application status.**

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you located within commuting distance to Luckey, OH?
This position is NON remote. Are you comfortable working in an in-office setting?
This position will have a 90-day training schedule of Monday–Friday, 9a–5p before transitioning to the regular Thursday-Monday, 9a-5p schedule. Are you able to meet this training requirement?

Work Location: In person

Quick Apply

Refine Your Search

remote help desk jobs in maumee, oh

Technical Support Representative

Service Desk Analyst (Tier 2) (Ohio)

Field Technician

IT Specialist

Brainiac - Tier 3

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