Top 214 It support Jobs in Mckinney, Tx

Technical Support Representative
HomePro —Carrollton, TX
- $20 - $24 an hour
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
Telco Support Tier II Analyst
Ensign Services —Dallas, TX
- $28 - $30 an hour
- Full-time
- Maintenance
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Technical Support Engineer III- Symitar Client Services Engineering
Jack Henry & Associates —Allen, TX
- $66,500 - $80,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- JavaScript
After-Hours IT Support Desk Technician
The 20 —Plano, TX
- Part-time
- Hybrid work
- 1 year
- Entry level
- Health savings account
- Health insurance
Quick Apply
3d
Area Technology Specialist
Frisco ISD —Frisco, TX
- Full-time
- High school diploma or GED
- Driver's License
- Driving
1d
IT Support Specialist- Tier I (Weekend)
Edge Communications —Plano, TX
- $22 - $24 an hour
- Full-time
- Office
- Entry level
- Disability insurance
- Health insurance
Quick Apply
9d
Help Desk Support II
Genpact —Richardson, TX
- Mid-level
- Bachelor's degree
- 2 years
Support Analyst
Harris Computer Systems —Allen, TX
- $60,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Dental insurance
14d
ATM Monitoring Associate I
NCR Atleos —Frisco, TX
- $25.00 - $26.44 an hour
- Full-time
- Background check
- Oracle
- Microsoft Outlook
Quick Apply
IT Support Lead
Raising Cane's —Plano, TX
- Full-time
- Office
- Senior level
Quick Apply
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Senior Desktop Support Technician
Cain Watters & Associates, LLC —Frisco, TX
- $31 - $40 an hour
- Weekends as needed
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply
Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
Quick Apply
IT Support Specialist II (Endpoint & Microsoft 365 Administration)
Sol-Ark, LLC —Allen, TX
- Mid-level
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
Customer Support Specialist
JobTread Software —Dallas, TX
- $65,000 - $80,000 a year
- Full-time
- Office
- Project management
- Bachelor's degree
- Travel reimbursement
- Paid training
Quick Apply
Technical Support Analyst (Hybrid)
Motorola Solutions —Allen, TX
- $50,000 - $58,000 a year
- Full-time
- Background check
- English
- Research
- Paid parental leave
- Employee stock purchase plan
14d
Desk Side Support Technician
Noblesoft Technologies Inc. —Allen, TX
- $21 - $22 an hour
- Contract
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Specialist II (Endpoint & Microsoft 365 Administration)
Sol-Ark —Allen, TX
- Online Application
- Mid-level
- Office
- Residential
- Health savings account
- Health insurance
Quick Apply
LAN Support Technician II
UNICOM ENGINEERING INC —Plano, TX
- $55,000 - $61,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
Technical Support Specialist (Hybrid)
Motorola Solutions —Allen, TX
- $60,000 - $66,000 a year
- Full-time
- Background check
- Computer Science
- Research
- Paid parental leave
- Employee stock purchase plan
6d

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it support jobs near mckinney, tx

Technical Support Representative

HomePro -
Carrollton, TX

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Job Details

Full-time
$20 - $24 an hour

Benefits

Paid holidays
Health insurance
On-site gym
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
High school diploma or GED

Full Job Description

This is an on site position in Carrollton, TX

HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and security solutions. This role is ideal for someone with hands-on experience in home automation, alarm systems, and integrated technologies.

Key Responsibilities

Act as the primary technical resource for internal teams and HomePro clients through inbound and outbound call, email, and SMS support.
Manage escalated support cases involving HomePro-installed systems such as security panels, surveillance cameras, smart thermostats, lighting controls, door locks, and sensors.
Diagnose and resolve connectivity issues across Z-Wave and Wi-Fi-enabled devices.
Monitor and address connectivity concerns reported by service vendors and monitoring partners.
Guide customers through mobile app setup, remote access configuration, and system synchronization.
Partner with field technicians to troubleshoot installation challenges and ensure optimal system performance.
Log all support interactions in the Odoo CRM system and escalate unresolved issues to Tier 3 or engineering partner teams.
Support internal knowledge sharing by contributing to documentation and assisting in the training of Tier 1 representatives.

Skills and Qualifications

2–4 years of technical support experience, preferably in smart home or residential security systems.
Familiarity with platforms such as Alarm.com, Control4, Honeywell and Clare.
Strong understanding of networking fundamentals and home automation protocols.
Excellent communication and customer service skills, verbal and written.
Strong problem-solving skills and technical acumen.
Experience with CRM / ticketing systems is beneficial.
Ability to work effectively within a team as well as independently.
Customer-focused with a passion for delivering quality service.

Educational and Experience Requirements

High school diploma or GED required; additional technical certifications are advantageous.
Minimum of 1-year experience in a similar support role is preferred.
Familiarity with CRM software and ticketing systems is beneficial.

Benefits and Compensation

Competitive salary with opportunities for advancement.
Comprehensive benefits package including medical, dental, and vision coverage.
401(k) plan with company match.
Generous paid time off and company-recognized holidays.
Access to on-site gym facilities and other employee wellness programs.
Discounts on company products and services.

Job Type: Full-time

Company Website: www.HomeProTech.com

We are an equal opportunity employer and value diversity at our company. We do not

discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age,

marital status, veteran status, or disability status.

TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568

Apply Now

Refine Your Search

it support jobs in mckinney, tx

Technical Support Representative

Telco Support Tier II Analyst

Technical Support Engineer III- Symitar Client Services Engineering

After-Hours IT Support Desk Technician

Area Technology Specialist

IT Support Specialist- Tier I (Weekend)

Help Desk Support II

Support Analyst

ATM Monitoring Associate I

IT Support Lead

IT Help Desk Analyst

Senior Desktop Support Technician

Desktop Support Analyst II

IT Support Specialist II (Endpoint & Microsoft 365 Administration)

Customer Support Specialist

Technical Support Analyst (Hybrid)

Desk Side Support Technician

IT Support Specialist II (Endpoint & Microsoft 365 Administration)

LAN Support Technician II

Technical Support Specialist (Hybrid)

I want to receive the latest job alert for it support in mckinney, tx

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