Top 719 Center manager Jobs in Mclean Va

Contact Center Manager
Blu Omega —McLean, VA
- $160,000 - $170,000 a year
- Remote
- Bachelor of Science
- 8 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
9d
Contact Center Manager
Blu Omega LLC —McLean, VA
- $160,000 - $170,000 a year
- Contract
- Remote
- Bachelor of Science
- 8 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
10d
Sr. Mgr, UVACH Facilities Management
UVA Community Health —Manassas, VA
- $54.82 - $90.79 an hour
- Full-time
- Customer service
- 5 years
- Driver's License
Branch Manager
M.E. Flow Inc —Lorton, VA
- Office
- Residential
- 3 years
- Paid training
- Health savings account
Quick Apply
8d
Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
10d
Licensed Practical Nurse Referral Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $34.57 an hour
- Nursing
- Microsoft Excel
- Microsoft Outlook
RN Unit Manager 10k Retention Bonus available
Largo Nursing and Rehabilitation Center —Upper Marlboro, MD
- $45 - $49 an hour
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
Quick Apply
Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $23.56 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Registered Nurse - Unit Manager
Fort Washington Rehabilitation and Wellness Center —Fort Washington, MD
- $44 - $50 an hour
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
Quick Apply
4d
RN Manager Med Surg
Reston Hospital Center —Reston, VA
- $99,070.40 - $148,616.00 a year
- Full-time
- Mid-level
- Medical-Surgical
- Employee stock purchase plan
- Disability insurance
Quick Apply
Store Manager
Nautical Bowls Leesburg —Leesburg, VA
- $20 - $30 an hour
- Full-time
- Sales
- Fast casual restaurant
- Mid-level
- Employee discount
- Flexible schedule
Quick Apply
7d
Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $24.13 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Production Project Lead
Konica Minolta Business Solutions, U.S.A., Inc. —Fulton, MD
- $20 - $33 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
RN Manager Critical Care
Reston Hospital Center —Reston, VA
- $99,070.40 - $148,616.00 a year
- Full-time
- Mid-level
- Critical & Intensive Care
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
14d
Data Center Automation Control Systems Expert (BMS/EPMS)
EZSVS USA Inc. —Ashburn, VA
- From $60,000 a year
- Full-time
- Computer Science
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Call Center Manager
Advantage Septic Service —Manassas, VA
- Full-time
- Background check
- Customer service
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Automotive Store Manager - Store 598
Mr.Tire Auto Service Centers —Springfield, VA
- $63,000 - $70,000 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Retail Store Manager - Fashion/Tysons Corner
KHAADI —McLean, VA
- $60,000 - $80,000 a year
- 8 hour shift
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
Quick Apply
8d
Emergency Room Nurse Manager
Clinical Management Consultants —Brandywine, MD
- $139,520 - $185,530 a year
- Full-time
- Nursing
- Critical & Intensive Care
- Organizational skills
- Health insurance
- Dental insurance
Microsoft Configuration Manager (MCM/SCCM) Engineer - TS/SCI w/Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $147,292 - $199,278 a year
- Office
- 8 years
- SQL
- Paid time off
- 401(k) matching

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center manager jobs near mclean va

Contact Center Manager

Blu Omega
McLean, VA

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Job Details

$160,000 - $170,000 a year
9 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

FedRAMP
Managing teams in a customer support role
Procedural guides
Process improvement standards implementation
Regulatory compliance
Customer satisfaction tracking
Six Sigma methodology implementation
Collaborating with government agencies
FISMA
Contract performance monitoring
Metrics Reporting
Frontline customer support management
Information security compliance
Key Performance Indicators
Quality performance measurement
Salesforce Cloud
Workforce planning strategy
Government contract management experience
Forecasting
Management reporting
CRM system proficiency
Operational excellence initiatives
Business operations
Managing business operations budgets
Legal compliance
Project leadership
Standard operating procedures (SOPs)
Call center management
Staffing management
Organizational budget management

Full Job Description

Senior Contact Center Manager
Remote

Blu Omega is seeking a Sr Contact Center Manager to support an FDA program focused on modernizing and consolidating customer engagement into an enterprise-wide contact center supported by an integrated CRM platform. This role operates within a federal contact center and CRM environment and is responsible for leading contact center operations and optimization across a tiered service model. The position requires experience supporting contact center leadership, performance management, operational improvement, and CRM execution within a mission-driven environment.

Program Overview

Responsibilities

Manage large, multi-tiered contact center teams through the full employee lifecycle within federal contracting environments, including adherence to OCI boundaries
Track and report on key performance metrics (AHT, FCR, NPS, CSAT, SLAs) and translate data into actionable insights and formal deliverables for senior government stakeholders
Design SOPs and workflows and apply continuous improvement methodologies (Lean, Six Sigma) to meet government-defined performance benchmarks under PWS/SOW requirements
Serve as the senior escalation point for complex complaints in a regulated or federal environment to ensure timely resolution and a positive customer experience
Use workforce management (WFM) tools to optimize staffing, forecast call volumes, and proactively resolve operational disruptions
Develop and manage operational budgets in a federal contracting environment, ensuring alignment with contract financial targets and government reporting requirements
Execute CRM roadmaps across major platforms (e.g., Salesforce, ServiceNow) with working knowledge of federal IT compliance requirements (FISMA, FedRAMP)

Required Qualifications

BS in Business Administration, Communications, Information Systems, Public Administration, or related discipline, or equivalent technical experience/certification
8–10 years of progressive experience in contact center management
3–5 years in a senior or supervisory management role
Experience managing large, multi-tiered contact center teams within federal contracting environments, including adherence to OCI boundaries
Experience tracking and reporting on key KPIs (AHT, FCR, NPS, CSAT, SLAs) and producing formal deliverables for senior government stakeholders
Experience designing SOPs and workflows and applying continuous improvement methodologies (Lean, Six Sigma)
Experience using workforce management (WFM) tools to optimize staffing and forecast call volumes
Experience developing and managing operational budgets in a federal contracting environment
Experience executing CRM roadmaps across platforms (e.g., Salesforce, ServiceNow) with working knowledge of FISMA and FedRAMP
Ability to pass a Public Trust background investigation prior to start date

Preferred Qualifications

Advanced degree (MS/MBA)
PMP (Project Management Professional)
COPC Certification or equivalent contact center quality standard
Six Sigma Green/Black Belt
Workforce Management Certification (e.g., CWPP via SWPP)

Compensation
Salary Range: $160,000.00 - $170,000.00
Final compensation is based on technical skills, experience, education, certifications, and clearance.

Blu Omega Benefits & Perks

Medical, Dental, and Vision coverage through national providers
401(k) with company match (eligible after 6 months; vesting applies)
Company-paid Life and AD&D insurance with additional voluntary options
Short-term disability (company-paid) and long-term disability options
Employee Assistance Program (EAP) with 24/7 confidential support and mental health resources
Telehealth and virtual care options available through medical plans
Pet insurance, legal services, and identity theft protection options
Paid Time Off (PTO) for eligible employees
Paid federal holidays for salaried employees
Access to wellness programs, discounts, and lifestyle benefits
Benefits eligibility and offerings may vary based on role, employment status, and program requirements

Company Overview
Blu Omega is a Woman-Owned Small Business (WOSB) delivering technology and cybersecurity solutions to federal agencies and enterprise clients nationwide. Headquartered in Ashburn, VA, we support mission-critical programs across civilian and defense sectors, including health, national security, and regulatory environments.

We partner with government agencies and large integrators to provide expertise in cybersecurity operations, cloud and infrastructure modernization, data and analytics, and enterprise IT support. Our teams are experienced operating within federal contracting environments, supporting task orders, recompetes, and programs requiring cleared personnel and compliant delivery.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

#CJ #LI-Remote

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Refine Your Search

center manager jobs in mclean va

Contact Center Manager

Contact Center Manager

Sr. Mgr, UVACH Facilities Management

Branch Manager

Call Center Manager

Licensed Practical Nurse Referral Reviewer

RN Unit Manager 10k Retention Bonus available

Referral Management (Non-Nurse) Reviewer

Registered Nurse - Unit Manager

RN Manager Med Surg

Store Manager

Referral Management (Non-Nurse) Reviewer

Production Project Lead

RN Manager Critical Care

Data Center Automation Control Systems Expert (BMS/EPMS)

Call Center Manager

Automotive Store Manager - Store 598

Retail Store Manager - Fashion/Tysons Corner

Emergency Room Nurse Manager

Microsoft Configuration Manager (MCM/SCCM) Engineer - TS/SCI w/Polygraph

I want to receive the latest job alert for center manager in mclean va

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