Top 157 Call center representative Jobs in Md

Customer Service Dispatcher
Quality Air Services, LLC —Rockville, MD
- Up to $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
1d
Customer Service Representative, Behavioral Health (Shift: Mon-Fri 11:45AM-8:15PM EST)
CVS Health —Maryland
- $17.00 - $31.30 an hour
- 8 hour shift
- Remote
- Microsoft Excel
- Microsoft Outlook
- Residential
- Health insurance
- Dental insurance
2d
Inbound Contacts Representative
Humana —Maryland
- $39,000 - $49,400 a year
- 8 hour shift
- Remote
- HIPAA
- Mid-level
- Travel
- Paid parental leave
- Paid holidays
3d
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
12d
Customer Service Advisor - Call Center
WSSC Water —Laurel, MD
- $28.22 - $47.98 an hour
- Full-time
- Writing skills
- Basic math
- English
11d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Call Center Representative
Children's National Hospital —Silver Spring, MD
- $17.95 - $27.49 an hour
- Full-time
- In person
- High school diploma or GED
- Children
- Computer skills
12d
Call Center Representative
CARCHEX —Cockeysville, MD
- From $23 an hour
- 8 hour shift
- Computer literacy
- Computer skills
- In-person
- Free parking
- Paid training
Quick Apply
Telephone Service Representative
MedStar Health —Baltimore, MD
- $18.00 - $29.74 an hour
- Overnight shift
- Hospital
- Computer literacy
- High school diploma or GED
Call Center Representative
Advantia Health —Chevy Chase, MD
- $19 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
- Health savings account
- Paid holidays
Quick Apply
Call Center & Insurance Verification Representative
PARK WEST HEALTH SYSTEMS INCORPORATED —Baltimore, MD
- $18 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
Quick Apply
Call Center Rep
RGW Parent Inc —Greenbelt, MD
- $20.00 - $29.40 an hour
- Entry level
- Wellness program
- Commuter assistance
Quick Apply
Call Center Representative
Greater Maryland Eye Physicians and Surgeons —Clinton, MD
- $15 - $20 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
Call Center Representative
MARYLAND PRIMARY CARE PHYSICIANS LLC —Columbia, MD
- Computer literacy
- Pass drug screening
- Mid-level
9d
Hazardous Materials Call Center Support Specialist
3E —Bethesda, MD
- $40,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick Apply
5d
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Full-time
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Contact Center Representative
Total Health Care —Baltimore, MD
- $19 - $23 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
Quick Apply
Sr. Outbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Baltimore, MD
- $24.76 an hour
- Weekends as needed
- Remote
- Bachelor's degree
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Call Center Sales Representative
Protocall Communications —Hanover, MD
- $31,000 - $100,000 a year
- Mid-level
- High school diploma or GED
- Business development
- Paid training
- Paid holidays
Quick Apply

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Customer Service Dispatcher

Quality Air Services, LLC -
Rockville, MD

Quick Apply

Job Details

Full-time
Up to $22 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Written communication
Managing customer accounts
Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Managing clients in a customer support role
Dispatching
Proposal writing
Data management
Patience
Customer issue escalation
Dispatch software communication

Full Job Description

POSITION PURPOSE

The Customer Service Representative (CSR) plays a vital role in managing client interactions, coordinating dispatch operations, and generating proposals for HVAC services. This position is responsible for ensuring customer satisfaction by providing prompt, professional, and accurate responses to customer inquiries and coordinating with the HVAC team to deliver high-quality service.

_____________________________________________________________________________________

PRINCIPAL DUTIES AND RESPONSIBILITIES

Customer Interaction:

Handle inbound and outbound calls in a high-volume call center environment.
Address customer inquiries, complaints, and service requests professionally and efficiently.
Provide customers with accurate information regarding HVAC services, pricing, and scheduling.

Dispatch Operations:

Coordinate daily dispatch of HVAC technicians, ensuring timely and efficient service delivery.
Monitor technician schedules, adjusting as necessary to accommodate emergencies or high-priority requests.
Communicate with technicians throughout the day to track job progress and address any issues that arise.

Proposal Creation:

Prepare and deliver accurate, detailed proposals for HVAC services based on customer needs and company pricing structures.
Collaborate with the HVAC sales and service teams to gather necessary information for proposal development.
Follow up with customers on proposals, answer any questions, and close sales opportunities.

Data Management:

Maintain accurate records of customer interactions, service requests, and proposals within the company’s service management system.
Update customer profiles with new information and ensure data integrity.

Team Collaboration:

Work closely with the CSR Manager, Service Manager, Sales team, and HVAC technicians to ensure seamless communication and service delivery.
Actively participate in team meetings to discuss customer feedback, service and departmental improvements, and operational challenges.

Additional Duties:

Assist with administrative tasks as needed, including addressing email correspondences, billing inquiries, scheduling, and reporting.
Stay informed about HVAC industry trends, company services, and pricing to provide knowledgeable support to customers.

_____________________________________________________________________________________

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Education:

High School Diploma or equivalent; additional education or certifications in customer service, business, or related fields is a plus.

Experience:

Minimum of 2 years of experience in a customer service role, preferably within the HVAC industry or a similar technical service environment.
Experience using service management and dispatch platforms; proficiency in ServiceTitan preferred

Skills:

Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency in service management systems, dispatch platforms, and Microsoft Office Suite (Word, Excel, Outlook).
Ability to work in a fast-paced environment and handle high call volumes.
Problem-solving skills and a customer-centric approach.

Personal Attributes:

Positive attitude, professional demeanor, and a team-oriented mindset.
Ability to remain calm under pressure and handle challenging situations with tact and professionalism.
Commitment to continuous learning and improvement.

_____________________________________________________________________________________

WORK ENVIRONMENT

Primarily an office setting with Monday – Friday, 8:00 am – 4:30 pm working hours, and a 30-minute lunch period

Frequent use of computers, phones, and other office equipment.

Pay: Up to $22.00 per hour

Expected hours: 8.0 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in md

Customer Service Dispatcher

Call Center Agent

Customer Service Representative, Behavioral Health (Shift: Mon-Fri 11:45AM-8:15PM EST)

Inbound Contacts Representative

Access Call Center Representative

Customer Service Advisor - Call Center

Customer Service Call Center Agent

Call Center Representative

Call Center Representative

Telephone Service Representative

Call Center Representative

Call Center & Insurance Verification Representative

Call Center Rep

Call Center Representative

Call Center Representative

Hazardous Materials Call Center Support Specialist

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Contact Center Representative

Sr. Outbound Sales Representative (Remote/Eastern Time)

Call Center Sales Representative

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