Department: Client Services
Reports To: Director of Care
Location: Roseburg, Salem, Eugene, or Medford
Position Type: 0.75 FTE, 30 Hours/Week, Non-Exempt
Work Type: In Person, Not Hybrid/Remote Eligible
Salary Range: $39.00 - $41.34 per hour
Salary Note: Bilingual candidates are eligible for an additional $1.50 Bilingual Differential. This Bilingual Differential is not included in the salary range above.
Benefits Available: Read more at http://hivalliance.org/employment/benefits
Agency Overview: Read more at https://hivalliance.org/engage/careers-at-hivalliance/
External Applicants: Apply directly through our website, via the Agency Overview link. All applicants must submit a complete job application, supplemental questions, and resume via the job portal to be considered.
Internal Applicants: Apply via email, following the emailed application instructions
This is the Medford posting, please apply to the posting that matches with your desired work location.
Position Summary: This position will provide medical case management services to clients enrolled in Ryan White Case management program. The HIV Medical Case Manager will communicate with providers regarding the client’s care plan and the medical treatment plan. In addition, HIV Medical Case Managers will provide services such as: treatment management and medication adherence, HIV disease and side effects management, nutritional therapy, oral health interventions and referral, liver health and hepatitis disease management (acute and chronic) and HIV risk reduction.
Key activities include: initial assessment of service needs; development of a comprehensive, individualized care plan; provision of services required to implement the plan; monitoring to assess the efficacy of the plan; and periodic re-evaluation of the plan as necessary. This includes all types of case management including face-to-face, phone contact, and any other form of communication.
Essential Functions and Responsibilities:
- Client Management: Carry an active caseload of eligible clients, providing direct one-on-one medical case management services. Able to provide services in-person, over the phone and on a drop-in basis.
- Assessments & Planning: Conduct health assessments and goal planning in collaboration with the client to identify medication adherence plans and barriers to care. Develop individualized care plans based on assessments and available resources to improve medication adherence and overall health.
- Coordination of Services: Work collaboratively with case management team, providers, community partners to facilitate access to HIV treatment and medical care. Provide client education pertaining to HIV and other medications, disease progression, and risk reduction.
- Advocacy: Advocate for clients with medical service providers and case managers. Conduct case conferences with case managers and medical providers as needed.
- Documentation: Maintain accurate and timely documentation of client interactions, services provided, and progress updates in agency databases. Process and collect necessary eligibility documents including Authorization for Release of Information.
- Referrals: Refer clients to infectious disease providers and medical resources as needed and follow up.
- Community Engagement: Build partnerships with medical providers in our service region. Attend relevant community meetings and participate in ongoing training and professional development.
- Travel: Ability to travel to see clients in other community settings and provide home visits on occasion. Ability to transport clients on occasion.
- Standards: Comply with all applicable program standards, guidelines, laws and administrative rules.
- Reporting: Assist management with all necessary reports.
- Ability to work well with others, handle stress appropriately, have reliable attendance
- Ability to use personal cell phone to run agency phone system software, MFA, etc.
- Other tasks as assigned, including training/cross-training other staff as needed
Required Qualifications:
- Valid Oregon Registered Nursing license
- One year of experience providing clinical care or medical case management to patients with chronic disease or infectious disease
- Ability to pass AIDS RN Certification within 24 months
- TB test (provided at agency)
- Valid Oregon driver’s license, or valid out of state driver’s license with the ability to get an Oregon driver’s license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy.
- Ability to pass agency criminal background check
Professional Competencies:
- Interpersonal Communication & Conflict Management (proactively communicates effectively, listens carefully to others, exhibits acceptable standards of conduct, deals effectively with others in difficult situations, works to reduce tension & conflict)
- Organizational Awareness (takes time to learn about agency culture, policies, and procedures; recognizes and balances the interest and impact of one’s department with those of other departments, programs, and the agency as a whole)
- Embraces Change (actively identifies problems and opportunities for change, implements solutions where appropriate, maintains effectiveness & adjusts well when experiencing changes in work tasks, environment, processes, and requirements)
- Living the Agency Vision & Values (demonstrates an understanding of agency vision and values, keeping the vision and values at the forefront of decision making)
- Client & Customer Focused (keeps client and customer needs a primary focus; develops and sustains productive relationships with clients, customers, & partners)
Valuing Diversity (appreciates and leverages the capabilities, insights, & ideas of all individuals; works effectively with individuals of diverse style, ability, & motivation)
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Physical Demands:
While performing the duties of this job, the employee is required to
- Repetitively use hands, including grasping, twisting/turning of wrists, and finger dexterity to perform various necessary clerical duties, such as typing and writing.
- Frequently use arms, such as pushing & pulling to open/close drawers, cabinets, etc.
- Sit and/or stand for extended periods of time at an assigned station
- Bend, stand, & reach to be able to transport clients and to lift and carry up to 25 pounds for tasks such as building kits & assembling testing/educational materials.
- Use continuous clarity of vision at 20 inches or less for processing of paperwork
The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Working Conditions, Travel, and Environment:
The duties of this job require individuals to be able to work in non-traditional and community-based settings. Additionally, the duties of this job include travel to other locations necessary to complete essential job functions, including the ability to transport self to job-related events and locations. This role requires regular reliable attendance, including:
- Ability to work flexible hours, including early mornings, evenings, and weekends
- Ability to work a minimum of 4 days per week for 30 hours per week
- Ability to work in loud, crowded, busy, or escalated environments
- Ability to drive at night and during various weather conditions safely
