Top 68 Switchboard operators, including answering service Jobs in Medford, Or

Customer Experience Advocate
HUNTER COMMUNICATIONS —Central Point, OR
- $21 - $22 an hour
- 8 hour shift
- Microsoft Word
- High school diploma or GED
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
Customer Service Coordinator - HP
HERB PHARM LLC —Central Point, OR
- $20 an hour
- Full-time
- Hybrid work
- Background check
- Basic math
- Pass drug screening
- Profit sharing
- Paid jury duty
Quick Apply
9d
Medical Front Office
Jackson County Physical Therapy —Medford, OR
- Part-time
- Spanish
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
Receptionist
Sorren —Medford, OR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Bakery Clerk
Albertsons —Central Point, OR
- Part-time
- Bakery
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Medical Equipment Driver & Customer Service
Rotech Healthcare Inc. —Medford, OR
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Mileage reimbursement
Quick Apply
Bakery Clerk
Safeway —Medford, OR
- Part-time
- Bakery
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
12d
Office Assistant - 8 hrs - Special Education (2026-2027)
Medford School District, 549C —Medford, OR
- $22.59 - $29.63 an hour
- Full-time
- Ability to walk for extended periods
- Word processing
- Computer literacy
Imaging Services Aide
Asante Health System —Medford, OR
- $19.27 - $26.50 an hour
- Weekends as needed
- Hospital
- BLS Certification
- Computer skills
- Disability insurance
- Health insurance
5d
Rewards Club Representative
Ko-Kwel Casino Resort —Medford, OR
- Weekends as needed
- High school diploma or GED
- 21 years or older
- Cleaning
- 401(k) matching
Quick Apply
Housing Program Specialist
PRS Management Inc —Medford, OR
- $26.87 - $28.51 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Profit sharing
- Health insurance
Customer Service Professional
Main Building Supply —Rogue River, OR
- $17 - $20 an hour
- Part-time
- Background check
- Merchandising
- English
- Health insurance
- Dental insurance
Quick Apply
8d
Budtender
Kaleafa —Ashland, OR
- From $15.70 an hour
- Full-time
- Computer literacy
- Merchandising
- Cleaning
- Paid training
- AD&D insurance
Quick Apply
4d
Party & Event Host
Michaels Stores —Medford, OR
- Part-time
- Merchandising
- Experience working with children
- Organizational skills
- Health insurance
- Dental insurance
Veterinary Hospital Receptionist
Petco —Medford, OR
- Part-time
- High school diploma or GED
- Cleaning
- Computer skills
- Health insurance
- 401(k)
Medical Front Office Receptionist/Patient Experience Coordinator
Retina & Vitreous Center of Southern Oregon —Medford, OR
- From $20 an hour
- Full-time
- Background check
- Computer literacy
- Bachelor of Science
- Health savings account
- Health insurance
Quick Apply
1d
Health Care Assistant I
Planned Parenthood of Southwestern Oregon —Medford, OR
- $19.10 - $27.83 an hour
- Full-time
- Bilingual
- Vital signs
- Computer literacy
Quick Apply
Measure Technician
Home Depot / THD —Phoenix, OR
- $20 - $23 an hour
- Part-time
- 18 years or older
- No experience needed
- High school diploma or GED
11d
Beauty Advisor
Ulta Beauty, Inc. —Medford, OR
- Part-time
- Merchandising
- High school diploma or GED
- Fair chance
GROCERY/LEAD CLERK
Fred Meyer —Medford, OR
- Full-time
- 18 years or older
- Mid-level
- Communication skills

I want to receive the latest job alert for switchboard operators, including answering service in medford, or

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

switchboard operators, including answering service jobs near medford, or

Customer Experience Advocate

HUNTER COMMUNICATIONS -
Central Point, OR

Quick Apply

Job Details

Full-time
$21 - $22 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Live chat
Telecommunications network troubleshooting
Customer records maintenance
Managing customer accounts
Data compliance
Customer relationship building
Email customer support
Technical support via phone
Phone communication
Spreadsheets
Regulatory compliance
Equipment troubleshooting
Incident Escalation
Financial issue resolution
High school diploma or GED
Managing clients in a customer support role
Client database systems
Quality assurance
Continuous improvement
Customer engagement
Hardware support
Networking equipment (troubleshooting support)
Data protection regulation compliance
Customer support
Data accuracy checks
Technical support via email
Documentation Handling
Customer information system software
Cross-functional collaboration
Technical Proficiency

Full Job Description

Description:

Better Careers Start Here!

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service.

At Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities.

Do you enjoy helping customers? Are you passionate about providing excellent service and solving problems? If so, we want you to join our team as a Customer Experience Advocate!

In this role, you will assist us in providing technical assistance and support to our customers, ensuring their internet connectivity issues are resolved efficiently. This role requires excellent problem-solving skills, strong communication abilities, and a thorough understanding of internet technologies and network troubleshooting.

Under the general supervision of the Customer Experience Manager, the Customer Experience Advocate Tier 1 will be responsible for the direct interface with customers and support personnel. You will administer databases such as but not limited to telecom billing software Rev.io, Salesforce Internet Support Tools and Ticketing system. Will be responsible for answering 40-50 calls in an 8 hour shift, working trouble tickets, entering customer information into the billing system, scheduling new customers, and answering general billing questions. The position will also be responsible for taking payments and requesting adjustments, as necessary.

This is a full-time position working Saturday through Wednesday, 40 hours per week (eight-hour shifts), with Thursdays and Fridays off. Depending on business needs, an alternative schedule may be available with split days off on Fridays and Sundays.

Knowledge, Skills, & Abilities Required

Customer Support: Provide timely and accurate responses to customer inquiries, issues, and complaints via phone, email, chat, or other communication channels.
Problem Resolution: Identify customer needs, troubleshoot problems, and find effective solutions to ensure customer satisfaction.
Product Knowledge: Develop a deep understanding of the company's products or services to effectively address customer inquiries and provide relevant information.
Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, in the company's database or CRM system.
Quality Assurance: Adhere to company policies, procedures, and service standards to ensure consistent and high-quality customer interactions.
Escalation Handling: Handle escalated customer issues promptly and professionally, involving supervisors or specialized teams when necessary to ensure timely resolution.
Communication Skills: Communicate effectively and empathetically with customers to understand their needs, convey information clearly, and build rapport.
Multitasking: Manage multiple customer interactions simultaneously while maintaining focus, accuracy, and professionalism.
Team Collaboration: Collaborate with other customer service representatives, supervisors, and cross-functional teams to address complex customer issues and improve service delivery.
Continuous Improvement: Provide feedback and suggestions for process improvements, product enhancements, or training needs based on recurring customer issues or feedback.
Compliance: Ensure compliance with relevant regulations, such as data protection laws, and company policies related to customer interactions and data handling.
Performance Metrics: Meet or exceed performance targets, such as response times, customer satisfaction scores, and resolution rates, as defined by the company.
Training and Development: Participate in ongoing training sessions to stay updated on product knowledge, customer service best practices, and company policies.
Shift Flexibility: Maintain flexibility to work different shifts, including evenings, weekends, and holidays, to meet customer demand and ensure continuous service coverage.
Professionalism: Uphold a professional demeanor and positive attitude in all interactions with customers, colleagues, and other stakeholders.

Requirements:

Education:

High School Diploma or GED Certificate is required and College Experience Recommended

Experience:

Knowledge of computers, phones, and voice features with a solid understanding of basic telephony.
Proficiency in Google Suite and Microsoft programs such as excel and word.
Ability to multitask, effectively communicate, problem-solve, and achieve organizational goals.
Strong networking concepts, internet technology familiarity, and hardware/software troubleshooting skills.
Typing skills of 35 wpm or more
Attention to detail is critical in this role; you must have the ability to meticulously review and ensure the accuracy of customer accounts.

Physical Requirements:

Minimal physical effort under typical office conditions but must occasionally lift and/or move up to 25 lb. Ability to operate standard office equipment. Frequent sitting, talking, hearing and mental concentration for prolonged periods required; use of hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms; specific vision requirements include close vision and the ability to adjust focus, ability to distinguish color in graphs, charts, etc. Must be able to communicate and be understood clearly; hearing ability requirements include ability to interact with employees, the public, elected or appointed officials and outside organizations.

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Quick Apply

Refine Your Search

switchboard operators, including answering service jobs in medford, or

Customer Experience Advocate

Customer Service Coordinator - HP

Medical Front Office

Receptionist

Bakery Clerk

Medical Equipment Driver & Customer Service

Bakery Clerk

Office Assistant - 8 hrs - Special Education (2026-2027)

Imaging Services Aide

Rewards Club Representative

Housing Program Specialist

Customer Service Professional

Budtender

Party & Event Host

Veterinary Hospital Receptionist

Medical Front Office Receptionist/Patient Experience Coordinator

Health Care Assistant I

Measure Technician

Beauty Advisor

GROCERY/LEAD CLERK

I want to receive the latest job alert for switchboard operators, including answering service in medford, or

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected