Top 17 Remote senior customer service representative Jobs in Medina, Oh

Senior Membership Billing Rep-TPA
Medical Mutual of Ohio —Cleveland, OH
- Remote
- Basic math
- Mid-level
- 3 years
- Health savings account
- Disability insurance
8h
Third Party Sr. Claims Representative
Fleet Response —Hudson, OH
- Full-time
- Research
- Analysis skills
- Math
- Disability insurance
- Health insurance
Quick Apply
Client Liaison
Millennium Capital and Recovery Corporation —Akron, OH
- $20 an hour
- Full-time
- Hybrid work
- Customer service
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
2d
Manager, Regional Key Account - PACCAR
Bendix —Avon, OH
- $115,900 - $183,100 a year
- 7 years
- Bachelor of Science
- Writing skills
- Paid parental leave
- Paid holidays
Applications Support Manager
Matco Tools —Stow, OH
- On call
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
Senior Director, FP&A
Bendix —Avon, OH
- $160,500 - $298,100 a year
- Microsoft Excel
- Bachelor of Science
- Finance
- Paid parental leave
- Paid holidays
Healthcare Account Executive
PartsSource —Hudson, OH
- $130,000 - $150,000 a year
- Urgently hiring
- Remote
- Up to 50% travel
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Sr. Field Service Technician - Akron, OH
Signode —Akron, OH
- $33 - $40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
3d
Senior Project Engineer - Aircraft Interiors (ONSITE)
Collins Aerospace —Uniontown, OH
- $86,800 - $165,200 a year
- Full-time
- ERP systems
- 3 years
- Presentation skills
- Paid holidays
- Loan repayment program
5d
Sr Post Award Grant Analyst
Summa Health —Akron, OH
- $28.10 - $42.15 an hour
- Full-time
- Hybrid work
- CPA
- Customer service
- Writing skills
- AD&D insurance
- Disability insurance
Quick Apply
Director, Business Development
Global Payment Holding Company —Cleveland, OH
- $90,000 - $104,000 a year
- Full-time
- Remote
- US work authorization
- Senior level
- Restaurant experience
- Employee assistance program
Quick Apply
16h
Sales Manager
Mactac North America —Stow, OH
- Full-time
- Office
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Appeals Professional III (Licensed Clinician)
Tanaq Support Services LLC —United States
- Full-time
- Remote
- Nursing
- RN License
- Writing skills
14d

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remote senior customer service representative jobs near medina, oh

Senior Membership Billing Rep-TPA

Medical Mutual of Ohio -
Cleveland, OH

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Job Details

8 hours ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Gym membership

Qualifications

Sales support
Correspondence management
Insurance products customer support
Serving clients
Bachelor's degree in communications
Process optimization
Medical Coding Certification
Coaching
Basic math
Health insurance policy knowledge
Health insurance customer support
Mid-level
3 years
Bachelor's degree in business administration
Client invoicing
Document workflow management
Insurance medical billing
Professional development support
Records management
Bachelor's degree
System validation
Team training
System testing
Coordinating with insurance clients
Mentoring
Business Administration
Billing issue inquiries
Productivity software
Process improvement planning
Faxing

Full Job Description

Medical Mutual employees must submit their applications through MySource.

Note: This is a remote position however, candidates must reside in the Cleveland/Brooklyn, Ohio area.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Job Summary:

Under limited supervision, provides administrative support in the membership and billing areas. Maintains member health plan records and sends monthly invoices to clients for administration fees associated with their employee benefit plan. Functions as the first point of contact for internal clients, groups and brokers regarding routine to varied and/or complex eligibility and billing inquiries. Serves as a resource to more junior level Representatives and assists management with special projects as needed.

Responsibilities:

Processes routine to varied and/or complex member enrollment transactions such as group additions, terminations, renewals, etc.
Prepares routine to varied and/or complex invoices and reports.
Reviews/updates open enrollment changes such as Coordination of Benefits (COB), dependent updates, etc.
Researches and responds to routine to varied and/or more complex eligibility inquiries via fax, postal mail or e-mail regarding eligibility feeds and files, and eligibility issues on vendor websites (i.e dental, RX, vision).
Creates and executes system test plans/scripts, system upgrades, and/or new releases.
Participates frequently in onsite and phone client implementation meetings to provide sales support.
Verifies proper and timely review and approval of enrollment information submitted by customers via the secured website within expected turnaround times.
Verifies proper coordination and documention of correspondence and distribution into workflow.
Orients, trains and assists more junior level Representatives, and collaborates with other departments on group set ups, providing assistance as needed.
Analyzes deficiencies in processes/procedures and recommends improvements to management and implements with management approval.
Performs other duties as assigned.

Qualifications:

Education and Experience:

Bachelors’ Degree in Business Administration, Communications or related field preferred, but will consider collective experience, training and education.
3 years' experience as a Membership/Billing Representative or equivalent experience in health insurance membership and/or billing, preferably in a third party administration environment.

Professional Certification(s):

Health Care field certification a plus (i.e. medical terminology, certified coder/biller, etc.)

Technical Skills and Knowledge:

Strong knowledge of health insurance products, medical terminology, premium ratings and eligibility administration.
Intermediate to advanced proficiency with Microsoft Office and health insurance operations systems.
Strong math skills.
Ability to interpret documents of varied complexity.
Solid data entry skills.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
Discounts at many places in and around town, just for being a Medical Mutual team member.
The opportunity to earn cash rewards for shopping with our customers.
Business casual attire, including jeans.

Excellent Benefits and Compensation:

Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

Career development programs and classes.
Mentoring and coaching to help you advance in your career.
Tuition reimbursement up to $5,250 per year, the IRS maximum.
Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

#LI-SC1 #LI-REMOTE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

remote senior customer service representative jobs in medina, oh

Senior Membership Billing Rep-TPA

Third Party Sr. Claims Representative

Client Liaison

Manager, Regional Key Account - PACCAR

Applications Support Manager

Senior Director, FP&A

Healthcare Account Executive

Sr. Field Service Technician - Akron, OH

Senior Project Engineer - Aircraft Interiors (ONSITE)

Sr Post Award Grant Analyst

Director, Business Development

Sales Manager

Appeals Professional III (Licensed Clinician)

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