Multilink, Inc. – Elyria, OH
Full-Time | On-Site | Up to 50% Travel
About Multilink
Multilink is a U.S. manufacturer of broadband infrastructure products and telecommunications hardware supporting fiber optic, HFC/coax, and outside plant (OSP) networks throughout North America. For more than 40 years, we've partnered with broadband providers, utilities, contractors, and distributors to deliver durable, field-proven solutions that keep critical networks connected.
We're seeking a Director of Broadband Infrastructure & OSP Solutions to provide technical leadership for our broadband product portfolio. This role serves as the bridge between the field, our customers, Sales, Engineering, and Manufacturing—ensuring our products solve real-world installation and network challenges.
This is not an enterprise IT, network administration, or software engineering position. We're looking for a broadband infrastructure expert with hands-on experience in outside plant construction, fiber optic and HFC/coax networks, broadband hardware, and field troubleshooting who understands how products are installed, used, and supported in the field.
Position Overview
The Director of Broadband Infrastructure & OSP Solutions is responsible for driving the development, application, and continuous improvement of Multilink's broadband infrastructure products. This leader brings practical field experience to influence product design, evaluate new market opportunities, support customers, and ensure our solutions meet the evolving needs of broadband providers and contractors.
The ideal candidate has progressed from the field into technical leadership and has experience with outside plant construction, fiber and coaxial splicing, broadband network deployment, product troubleshooting, or applications engineering. Success in this role requires the ability to translate real-world field experience into innovative, manufacturable hardware solutions while serving as a trusted technical resource for customers, sales teams, and internal engineering.
Key Responsibilities
- Serve as a subject matter expert for fiber, HFC/coax, and outside plant broadband applications.
- Apply hands-on industry knowledge to evaluate customer challenges and recommend technical solutions.
- Troubleshoot complex product and network application issues.
- Support technical discussions involving network architecture, distribution systems, nodes, headend applications, and field deployment.
Product Development & Applications Engineering
- Partner with Engineering, Sales, Operations, and customers to develop and improve broadband products.
- Provide voice-of-customer feedback to influence product roadmap and future development.
- Support product lifecycle activities from concept through deployment.
- Assist with product testing, validation, documentation, and field implementation.
- Identify opportunities for product improvements based on field experience and market trends.
Customer & Sales Support
- Act as the technical resource supporting sales opportunities, customer meetings, RFQs, and strategic projects.
- Provide product training and technical education for customers, sales teams, installers, and construction personnel.
- Represent Multilink at industry events, trade shows, customer visits, and technical presentations.
Team & Project Leadership
- Lead technical initiatives and collaborate with internal and external teams to achieve project goals.
- Manage timelines, priorities, and communication across multiple stakeholders.
- Provide guidance and mentorship to technical team members.
Qualifications
- 10+ years of experience in telecommunications, broadband infrastructure, or outside plant environments.
- Strong understanding of fiber optic and HFC/coaxial networks required.
- Hands-on experience with fiber splicing, coaxial systems, network troubleshooting, or broadband installation preferred.
- Experience with outside plant construction, OSP engineering, field technical support, or technical team leadership strongly preferred.
- Ability to interpret network designs, technical drawings, and application requirements.
- Experience supporting telecommunications hardware products or broadband infrastructure solutions.
- Strong communication skills with the ability to train customers, technicians, sales teams, and internal employees.
Preferred Experience
- Experience with FTTH, FTTx, DOCSIS, CATV, RF, broadband distribution networks, and outside plant applications.
- Experience working for an MSO, telecommunications manufacturer, broadband contractor, or network infrastructure provider.
- Experience in applications engineering, solutions engineering, technical services, or product management.
Education & Technical Skills
- Bachelor's degree in Engineering, Telecommunications, or related technical field preferred.
- Industry certifications and equivalent hands-on experience will be considered.
- Strong computer skills including Microsoft Office Suite (Excel, PowerPoint, Outlook).
- Experience with ERP/MRP systems and project management tools preferred.
Position Details
- Full-time position
- Work location: On-site in Elyria, Ohio
- Typical schedule: Monday-Friday, 8:00 AM – 5:00 PM
- Travel: Up to 50%
Keywords:
Fiber Optics | HFC | Coax | CATV | DOCSIS | Outside Plant | OSP | Broadband Networks | FTTH | FTTx | Fiber Splicing | Coaxial Splicing | Network Troubleshooting | Headend | Node | RF | Distribution Networks | Network Architecture | Telecommunications | Applications Engineering | Technical Solutions
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Experience:
- Telecommunication: 10 years (Required)
- Broadband/CATV: 10 years (Required)
Work Location: In person
